Villas With Hot Tubs In Polruan

Reviews

What our customers say about their holidays

• Mr Simon Langley - Verified booking

  It was a lovely break thank you, an enjoyable two weeks.

  Very comfortable. Have read earlier reviews regarding the bed, pillows and cinema chairs but we disagree…..everything was good thank you, maybe they have been replaced. Very comfortable indeed, as was the sofa. The only thing I didn’t find comfortable was sitting at the table as the chairs were modern and high . We would have preferred a standard dining chair. Had it been summer we would have eaten at the outside table …. It was lovely having Wrendale crockery. All very new and spotlessly clean. All appliances worked well with the exception of the tv above the jacuzzi bath. This was reported on our first day and we were told that a part would need to be ordered to make it work, that it would be ordered on the Monday and it would take a few days. We chased it up three times but no part arrived and it didn’t work for the duration of our break. No one got back to us so we gave up. This was annoying , especially as if it didn’t work for us it can’t have worked for the previous occupants. On reading reviews it is apparent the tv in the jacuzzi area hasn’t worked properly for some months so I’m at a loss to know why we were basically fobbed off in this regard. Obviously we have stayed on the site previously ie pre Covid when things were newer. I expect there is some sort of ongoing maintenance on this property, and I think the next thing which could improve this property would be to replace the kettle as this looked shabby, especially next to the beautiful crockery which looked almost new. I appreciate it gets a lot of use but I don’t expect a kettle to look quite like ours did. Someone had in the past attempted to open the door near the bath without first opening the blind and this is damaged which looks a bit unsightly but people should be more careful and given the expense of repair I understand why this was left as it was. Please understand this is constructive criticism, not a complaint. It’s just that we had stayed in the lodge nearby previously and that was immaculate. Having said that , it was pre Covid and a lot of visitors will have been in both since , so maybe the newness has worn off there too. With staying two weeks we had to ring to find out what arrangements would be made to freshen laundry and the towels. Clean laundry was supplied at the end of week one and we changed our bed and put the used laundry outside for collection. It would have been better had we not had to arrange for this ourselves. Indeed I phoned before we set off for our holiday about this and no one got back to us. It shouldn’t really have been us requesting/ chasing. It should be something we are told will happen on whatever date. We stayed in the lodge quite a lot as we just wanted a rest rather than a holiday and it was good to be familiar with our surroundings and know where local shops etc were. The fridge , freezer, cooker were all adequate, it was nice having a wine chiller which gave us more room in the fridge . We had plenty of cooking utensils and equipment including a microwave , dishwasher and washing machine so it was very home from home. The owners were very generous in leaving films to watch in the cinema as well as a few books. Wrendale playing cards too ! We buy Wrendale for family and friends as we live not far from the person who designs it. What a small world ! The sauna was well used by us and despite earlier reviews, we found it spotlessly clean. A very relaxing break thank you but I hope that our comments and feedback are used to remedy the issues raised for the benefit of future clients.

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• Mrs Sarah Richardson - Verified booking

  We thoroughly enjoyed our stay at 5 Faraway Fields.

  The trip was a break for our 20th wedding anniversary and we couldn't have found a better property for a relaxing break away from the normal stresses of life. The spa room was absolutely lovely and the only thing that wasn't quite right was the TV in the bath which had poor reception for some reason. The kitchen was extremely well equipped so we felt no need to venture out for food as it was actually easier to make food at the lodge. We would have appreciated some better instructions on how the heating worked but as tech-minded people, we figured it out as the weather did turn a little chilly one night. The bedroom was designed beautifully but I felt the pillows were a bit old and could definitely do with replacing as two of them smelt a little stale. The bed was reasonably comfortable but obviously, a mattress is a personal choice. I do think the listing for this property should mention that it has a rather good hairdryer as I bought my own along and really didn't need too The cinema room was amazing. As we stayed over the Platinum Jubilee it was great to watch the coverage on this as well as stream movies. My husband and I had a thoroughly relaxing time and would love to return to this or another property in this lovely, quiet, and super luxurious holiday lodge development. The only thing we couldn't get was fantastic weather to enjoy the beautiful secluded garden around the lodge!

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• Mark - Verified booking

  The cottage is in a stunning location which makes it.

  However, it wasn’t entirely clean, there were finger nails on the table underneath the cook books. There were also no settee cushions (only decorative ones) on the backs of the settees making for very uncomfortable seating. The mattress in the main bedroom was very uncomfortable. The hot tub was dirty (I have photographs) and so full of bubbles and chlorine (because it hadn’t been cleaned) it stung our eyes. It also ruined my silver jewellery, which I have never had a problem with wearing in a hot tub before. Again down to the amount of chlorine. My jewellery is very sentimental to me as most of it was bought as gifts from friends and family, so this I am most gutted about. Unfortunately I will not be recommending this beautiful cottage based on the above.

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• Adam - Verified booking

  The cottage is absolutely perfect if you are looking for a quiet get away!

  me and my partner spent the whole weekend in the cottage with out really feeling the need to leave, everything essential for a weekend stay is provided in the cottage all that we had to worry about arriving with food and water lol! The hosts do a great job of ensuring the bedding, towels, bathroom and kitchen utensils are spotless. The cottage was immaculate upon arrival and it is clear to see the cottage is well looked after all year round. There was one slight issue we encountered and that was the fact the hot tub wasn't heated and ready upon arrival................ However, this is very much a first world problem and would 100% not effect my decision to stay here again in the future!

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• Fae - Verified booking

  This is the third time we have stayed at this lovely cottage.

  The location is amazing and the cottage is really lovely. It was a treat to arrive to see it had been refreshed with a new carpet etc We only have a couple of niggles: the tv is tricky and this time we did ask for help which was forthcoming. But the device isn’t great tbh and we had to sign in to our own Netflix account. It is also really tricky to get towels dry so we always take our own plus some beach towels … some more hooks in the bathroom and another heated towel rail would be amazing as the damp sea air has sometimes resulted in a boring trip to the laundrette in Truro to wash and dry towels! That said, we love the cottage and will return next year: highly recommend it ;-)

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