Holiday Cottages in Northumberland

Reviews

What our customers say about their holidays

• Jenny - Verified booking

  Whilst the property was well equipped it did look like it had been furnished with odds and sods.

  The cleanliness was poor and the property was very tired with some furniture and various decorating issues. There were trailing wires in the lounge which could have caused problems. There were cables hanging down underneath the kitchen cupboards. These are really a safeguarding issue. Upon contacting Sykes the call handler made all the right noises regarding attending to same and promised to call back. When chasing the same handler said they had contacted the owner as Sykes were not responsible for maintenance of property. I disagreed as I had a contract with them not the owner and asked for their Manager to call me which never happen. I’ve did contact owner but didn’t come to inspect the property and I provided photos and a video to highlight the state of the accommodation. When highlighting the state of the back space and rotten gate the owner said the outside space wasn’t really for use but there is a washing machine and line plus an outside shed for the storage of bikes if needed. The gate could not be used so if s bike was being stored it would have had to go through the cottage.

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• Michael - Verified booking

  The Vault house is in a great location with all local amenities on your doorstep.

  The welcome pack was a lovely surprise and even our dog was treated. The property was spotless and the decor and furniture was of a high standard. The beds were very comfortable with good quality linen and pillows. The outside area was a great addition and fantastic for families, BBQ’s and guests with dogs. We have a couple of negative points being when we stayed the weather was very good and the property gets warm. The bedroom window opens up onto a gangway at the side of the house which we was not happy leaving it open while sleeping. A couple of fans in the property would probably resolve this issue. The last point was more of an inconvenience than a negative as the outside area cannot be accessed directly from the property so you have to go out the back door onto the side street to enter from the side gate. This meant locking up every time we went to the garden. Like I said it’s an inconvenience more than anything else. I would definitely recommend the Vault House to anyone looking for a relaxing break that is in a great location to explore the wonders of Northumberland.

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• Helen - Verified booking

  Cottage is lovely.

  Seemed recently refurbished, immaculate, comfortable and clean. Lovely and spacious for two adults and a child plus two doggies. Bed comfy and everything and more you’d expect for a self catering cottage. Only negative was the Tankerville Arms itself. There is a menu online plus one was printed and left in cottage. Menu was very varied and sounded lovely so we had planned to eat there on the first night. Pub was empty when we arrived (tea time during the Easter weekend) and was told that the blackboard menu was all they had. 4 starters and 4 mains. Not the 3-4 page menu we had seen in website or that was left in our cottage. When we questioned this we were just told that was all they had. By this time my 5 year old son was starving so we ordered for him and went elsewhere. He didn’t eat much of the food, chips weren’t really cooked properly and he’s not usually fussy. I think the menu needs to be removed from the website and not printed and provided for guests as it’s misleading. We would definitely stay in cottages again but won’t be eating at the pub.

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• Mark - Verified booking

  A nice property, but some issues that could be easily addressed.

  The unusual room layout means that light from the kitchen floods in to the Vault bedroom due to a high window on the shared wall. Not good if you go to bed before others. Blackout blinds would help. The vault door itself lets through a surprising amount of sound, some carefully placed insulation would help here. The initial impression is of a decent level of cleanliness, but if you pull out a bedside unit to retrieve a dropped ring as I did this level does not extend far. This issue was apparent elsewhere in the house, a deep clean is needed. The dining chairs are in a poor condition, basically starting to fall apart. This needs attention, for safety reasons if nothing else. Although it didn't impact us, the radiators in the living room urgently need securing. The wall brackets for them have been incorrectly fitted and they would come away from the wall easily.

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• Peter - Verified booking

  We were upgraded my the manager to 'Primula Patch', a slightly larger cottage.

  The description is basically accurate - if rather OTT ('darling bedrooms'?). We enjoyed walking in the Cheviot Hills - footpath from the site directly into the hills could be mentioned in the description. The accommodation is part of a 'country club' - a rather grand term for having a small pool and other facilities (closed for Covid and of no interest to us). It means some aspects are run a little bit like a hotel, with staff on site. TV reception was poor on many channels - probably due to the location. We were asked to put our full credit card details on a form and leave it in the public area outside the cottage to be collected by the on-site staff. We did not do that and would not expect anyone mindful of security to do so! (we had given details by phone, and could probably have dealt directly with staff).

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