Polperro Holiday Cottages

Reviews

What our customers say about their holidays

• Brent - Verified booking

  I'm very sorry to hear that you didn't enjoy your stay at my holiday apartment which I pride myself on offering a lovely holiday experience to guests.

  This is reflected in the wonderful feedback this property typically receives and the return visits of many guests . It can be seen clearly on the property images how elevated this property is, which benefits the fantastic views that guests frequently comment on. I'm sorry if this was not what you were looking for on your stay. The steeper steps lower down have gravel embedded in the surface to offer a good grip to minimize any slip risk, even in wet weather. The photographs were taken by Sykes and are very representative of the kitchen, which is a small area but offers the essentials as described on the listing. ~ as are the bedrooms and bathroom. I cleaned the property myself to the highest standard and I'm very surprised to hear you had any issues of this nature when you arrived as I had given it personal attention shortly before. Had you mentioned any of these problems at the time, either to myself - or Sykes I would have attended immediately to put things right. As you can see from the large number of feedback for this property - cleanliness is a priority and not something guests have made any complaints upon in the past ~ quite the reverse The flowers were fresh for your booking, as was the water they were in. The plug holes are treated between every booking to ensure they are clear. I would like to offer an apology as you did find the coffee sachets provided to be out of date, these have been removed and I will keep an eye on this in future to ensure this doesn't happen again ~ the tea and sugar are replenished after each visit. I'm sorry The Knoll was not the right holiday home for you, however I'm pleased it has not served to put you off visiting the very beautiful Looe in future.

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• Jeanne - Verified booking

  Loved the lightness of the cottage.

  Mostly well equipped but with an emphasis on cleaning equipment? It was everywhere! I do not consider a holiday to be a holiday if cleaning is to be part of it. Of course I want my space to be nice for me to be in … but two vacuum cleaners? Would far rather have had the space all that took up by having a small dishwasher. Also, the message sent by Sykes cottages on my penultimate day hoping that I had had a “fabulous stay” was barely into the second sentence before I was being “reminded of how I should leave the cottage”, “safe and clean and tidy”! I think you’re asking too much of your guests when you also insist on a 9am departure … leaving 8 hours for the cottage to be prepped for the next guests. You realise that the last morning is therefore spent in a state of early packing, tidying, etc etc destroying the chance of a last lingering, enjoyable breakfast during which we could have reflected on how sad we were to leave … no chance. If your reasoning is that your cleaner has to prepare all 4 cottages in that time then perhaps you should employ more cleaners.

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• Julie - Verified booking

  We have stayed at No 1 Rose Cottages previously so we knew what to expect.

  It had changed very little, there is pretty much everything you need and it is clean and well maintained, however the carpets could do with a thorough deep clean. There is extensive garden space at the back of the four cottages but only a small area allocated to No 1. When we stayed previously it was pleasant to sit in the garden in the early morning/late afternoon sun, however due to the growth of the hedge and a tree at the bottom of the gardens it is now in shade most of the day. There is an issue with parking. There is only supposed to be parking for 1 car per cottage, however there were already four cars when we arrived. The parking space is small, little more than a verge marked 'parking for Rose Cottages' and the lane is very narrow. We found on this stay that someone staying in one of the cottages would always be parked at an angle making it easy for them to get out, but very hard for others to park. It would really benefit from four clearly marked spaces with cottage numbers.

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• Wendy - Verified booking

  Spotlessly clean.

  However the property seemed to be designed for good display photos leaving no room for our things. Every shelf there was had picture perfect stuff on it. Although the ‘kitchen’ was tiny it was well equipped and the only cleaning utensils I could find was a dust pan and brush but that was enough to sweep the kitchen floor with. The main issue was the heating and hot water. Although Maggie tried to stress we only have to ask to have the heating/hot water on outside her 3 hour morning and 3 hour evening regime I personally found the idea of doing that very uncomfortable. Therefore we were cold early morning and cold after 9pm, as well as having to wash in tepid water if out of the allotted timings. Overall the flat was show room quality, definitely quirky but the surroundings fairly grim and perhaps the very steep hills to walk into town should be stressed in the on line blurb.

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• Rebecca - Verified booking

  A lovely comfortable apartment.

  Pleasant little balcony with great views looking up the West Looe River; we saw some stunning sunsets from there. Beds were comfortable and bathroom was fine, with modern spacious shower. Some points for prospective clients to note: East Looe is a 5-10 minutes walk, but it's down a very, very steep hill with many steps. Getting back would be a real struggle for anyone who's a bit unfit or with mobility problems. But it is only £4 for a taxi and we understand there's also a bus, though rather irregular. There are also steep narrow steps down to the front door. The parking spot is OK, but a bit small/awkward if you have anything larger than a mid-sized car. The kitchen is tiny and lacks an oven. The hob is only two rings. Don't expect to be able to cook a family meal there - unless you're a real wizard.

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