Falmouth Holiday Cottages

Reviews

What our customers say about their holidays

• Patricia - Verified booking

  Lowenna is lovely and bright and clean, and exactly as it looks in the interior pictures.

  We only had a couple of recommendations for Eric and Vicky - our towels were a little bit small! Perhaps less cream teas for us ?! and we ran out of matches for the fire, so maybe a lighter could be better? Otherwise this is a lovely property in a stunning place. My criticism is with Sykes and not the owners of the property. Only on the reviews and by looking closely at the listing on line for Lowenna could I see that it is in the grounds of Stoneycroft, the owners house, and as lovely as they are, we did not expect that from a description of 'detached.' Apologies if I have misinterpreted. The pictures do not show the owners house which is right behind where the tree and clothes dryer are, just for anyone wanting to book a completely secluded house. Having said that we hardly knew they were there and they always gave a friendly wave and hello, so I must state again that Sykes are at fault here. The owners have also stated once you are inside the property by a notice in the utility area that it is only a 'Dogs Allowed', not a 'Dog Friendly' house, unlike the description on the Sykes booking. The reason they gave for this was that the neighbours keep chickens and that there may be other dogs around, which is good communication from the owners, but again I wanted to be informed about this by Sykes, before booking, but as Sykes ignored all my emails I was not given the opportunity to check. I made several attempts to communicate with Sykes starting in March 2024, long before we arrived at Lowenna, (we only wanted to pay the rest of the booking fee and make double sure that the dogs were safe as one is slightly reactive etc.. ) by email and then in desperation by facebook messenger, all of which were completely ignored UNTIL my second deposit came out in August. I find this appalling, and once again not the fault of the property owners. I'm genuinely sorry if this affects the score for Lowenna - it is a reflection of my treatment by Sykes cottages and NOT the property owners.

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• Therese - Verified booking

  On arrival the house was very cold with no heating on.

  Additionally the house was filthy and smelt appalling.Nothing had been hoovered the stair carpet in particular looks like it's never seen a hoover.The smell turned out to be all the downstairs hard floors had been mopped using a filthy mop that smelt of stale urine and has long seen better days.There we're filthy crockery in cupboards and as for the cutlery what can I say truly horrendous..u Upstairs was no better the bathroom has toilet seat that doesn't stay up or even fit and the grouting on the floor is filthy the sink doesn't hold any water.in the bedrooms things are no better very old poor quality mattresses in each room covered by toppers that don't fit.also why would you put double bed size bedding on king size bed? On our first night we went out and bought replacement bedding crockery and cutlery.Additionally the thermostats on most of the radiators don't work so you either cooked or froze the heating in the front bedroom room does not work at all.The blind in the twin room is broken Outside the garden is not dog proof with fencing being down in several places You also have to put out other people's rubbish which considering there is only one small bin is unpleasant Overall if I could leave zero stars I would.It appears as long as it's being booked the owners don't care about guests holidays or even there own property.All this points have been left by previous guests either in visitor book or online so please please do something about it before you ruin more people's holidays.please note that we booked this in 2019 and then had to change because COVID lock downs etc so at time booking we're unaware of poor previous reviews

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• Ian and Theresa - Verified booking

  On arrival the house was very cold with no heating on.

  Additionally the house was filthy and smelt appalling.Nothing had been hoovered the stair carpet in particular looks like it's never seen a hoover.The smell turned out to be all the downstairs hard floors had been mopped using a filthy mop that smelt of stale urine and has long seen better days.There we're filthy crockery in cupboards and as for the cutlery what can I say truly horrendous..u Upstairs was no better the bathroom has toilet seat that doesn't stay up or even fit and the grouting on the floor is filthy the sink doesn't hold any water.in the bedrooms things are no better very old poor quality mattresses in each room covered by toppers that don't fit.also why would you put double bed size bedding on king size bed? On our first night we went out and bought replacement bedding crockery and cutlery.Additionally the thermostats on most of the radiators don't work so you either cooked or froze the heating in the front bedroom room does not work at all.The blind in the twin room is broken Outside the garden is not dog proof with fencing being down in several places You also have to put out other people's rubbish which considering there is only one small bin is unpleasant Overall if I could leave zero stars I would.It appears as long as it's being booked the owners don't care about guests holidays or even there own property.All this points have been left by previous guests either in visitor book or online so please please do something about it before you ruin more people's holidays.please note that we booked this in 2019 and then had to change because COVID lock downs etc so at time booking we're unaware of poor previous reviews

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• Sandra - Verified booking

  We arrived after a 6 hour drive parked the car and then looked for the keysafe, which we couldn't find.

  Rang Sykes as we were very tired and needed the loo. Sykes duly contacted you and said you would be in touch shortly. You weren't! We were pretty upset by this time as no-one from your company had bothered to ring us so rang Sykes again who contacted you a second time to get this situation sorted out. A neighbour who had also just arrived, heard what I was saying to Sykes and after a while we realised that the car parking was at the back of our our property - Flotsam - no. 87 and not at the front. All the other houses in our terrace had key safes near the back entrances except for ours and no. 86. This meant that we had to walk down the hill to the end of the row, go accross the side of the last house and then walk back up the path to get to the front of the house where there was not one but TWO keysafes. Finally, after a lot of unwanted hassle, we could get in. We were considerably upset by this experience as it would have been so easy to get in through the back entrance had there been a key safe there to enable this. We are both disabled and in our 80's. Luckily it wasn't raining or one of us would have been soaked by the time we got around to the front door. Not having one of those key safes near the back door is definately not user friendly and there is no mention of having to do the hike around the houses to get to the front. After a long and tiring jpurney this is not acceptable.. There is also no dishwasher in the property even though dishwasher tablets are being left for its use and there is no dryer either. What a fiasco that we could definately have done without!!

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• Martin - Verified booking

  Good location for Dog owners with private garden area, quite remote down the winding lanes typical of Cornwall.

  Warm welcome from the owner and well appointed lodge style property. Plenty of space for two adults and our two Labrador's. Comfortable bedroom and lounge although the sofa was a little soft for my taste. The kitchenette is well equipped in fact there was too much for a property for two people. Enough crockery and glassware for 6-8 leaving not too much cupboard space for food. Great to have a utility area to keep walking gear and boots etc. The let down for me was the shower room, probably in need of a refurb. The shower wasn't as good as comparable properties we have stayed in and the vanity unit quality didn't meet the same standard as the other parts of the property and was delaminating at the bottom. The floor tiles have come loose and one is cracked. There is a lovely veranda with a large table ( again probably too big for the property given it sleeps two) and a BBQ, Wonderful to sit with a beer and listen to the wildlife. Overall, this was a good base to enjoy the south west of Cornwall.

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