Villas In Suffolk

Reviews

What our customers say about their holidays

• Lisa - Verified booking

  Please do not stay here.

  I really don't have words to describe how bad this experience was. Firstly we arrived to find that the "off road parking" is actually a strip of land opposite the property with no guarantee of a space. We panicked every day on returning to the property that there would be nowhere to park. On entering the property we were greeted with the smell of damp and dust. One of the bedrooms had no lighting at all. On further inspection we found that the plug used to plug in the table lamp was not secured to the wall properly. We immediately contacted sykes but with no response we had no choice but to plug a lamp from a different room into the socket as there was no main ceiling light. We then attempted to eat dinner with our children. What was advertised as a "compact dining table" was infact a wooden bench attached to the wall with seating for two at most. We have three children and had booked a property for 5 and so fully expected there to be enough seats for us to eat together as a family. We had no choice but to eat out every night which was not part of our holiday plans and certainly not part of our budget. The quality of towels and bedding was extremely poor and the property itself was very dusty. I suffer from asthma and therefore spent the whole time feeling unwell. We did contact sykes on arrival and it took them nearly 48 hours to respond. They suggested asking the owner to come and clean the property but we declined this as I didn't want anybody entering the property whilst we were not present. On return sykes have contacted the owner who has not been willing to accept any responsibility. I have asked that at the very least the property description be changed to stop any further family holidays being spoilt but so far this hasn't happened either. If you are thinking of booking here, please don't. The area itself is beautiful and there are lots of lovely properties that deserve your booking. This isn't one of them.

  Read more less >

• Susan - Verified booking

  The property is in a lovely area for visiting many of the wonderful places around Suffolk.

  First impression when arriving was how disappointing the front of the cottage looked. The steps were in need of a good sweep and the front window sill needed a good wash. Even though the kitchen was supposedly new the state of the appliances left a lot to be desired. The kettle leaked, the oven was really grubby especially the grill tray. The microwave was, in our opinion, a health hazard. It was so rusty inside, I have taken photographs for you to see if needed. It really does need replacing. The property is advertised for five persons. How on earth five people could sit and have their meals on the really low bench and table in the kitchen I will never know. There were two of us and we really struggled, ended up eating our meals in the lounge at the coffee table. So inconvenient. We were very underwhelmed with the welcome pack of a small carton of milk. In conclusion does Sykes Cottages actually visit the properties before awarding them their star ratings?? This property did not warrant the rating it has been given. We use the rating system as a guide on booking the many holidays we have had with Sykes Cottages in the past.

  Read more less >

• Jacqueline - Verified booking

  The cottage is very well appointed and very well looked after, we really enjoyed our stay.

  The only problem was the TV aerial cable seemed to work sometimes then signal would drop and think there was a lose connection in the lead. Also the TV remote did not function very well so probably needs new batteries or the buttons are worn. The DVD remote did not work at all and when we looked to see if needed new batteries they wee leaking inside the handset. We reported these issues to the maintenace man so he could sort out for next arrivals. Apart from that it is a great house and very comfortable. Beds are a bit hard for us but that's just us. Could do with a freezer compartment to make ice or put ice cream in but apart from that a great place to stay. I know there are no bins in the house so we took our own bin bags and we had no issues. The bathrooms could do with a couple more hooks and a towel ring/rail near the sinks. Would definately recommend.

  Read more less >

• Mrs Ainsworth - Verified booking

  This is a fairytale cottage with a huge garden in a lovely village location. However, we found a number of problems on arrival which required immediate attention, eg shower lever missing to turn it on, badly leaking tap, chipped crockery, and many other issues. The owners left no contact details so we contacted Suffolk Secrets on four separate occasions. They advised us that they had notified the owners who were responsible for managing their own property. Two days after returning from holiday we have still had no contact. This property could be stunning but needs some money spending on it.

  Read more less >

• Mrs Venn - Verified booking

  We had a wonderful holiday at The Spinners. We all loved the the large garden with its views of the sea, trees lawns and wildflowers - especially our under 5s who also loved the quirky friendly decor of the house. The big family room/kitchen was ideal for us - lots of room for cooking, eating and playing and watching the birds. The children really liked their bedroom, while the grown ups had plenty of room and interesting furniture in theirs. The house definitely feels like a family home rather than the usual holiday cottage. Lovely walks, unspoilt beaches and nature reserves close by.

  Read more less >