Villas In Coverack

Reviews

What our customers say about their holidays

• Colin - Verified booking

  Dear Annie One of the main reasons for booking April Cottage in Coverack was because it had an ensuite walk-in shower.

  This was an important requirement because of my wife’s mobility problems. On first attempt to use the shower the day after our arrival, the shower head was found to be leaning on the wall and upon first adjustment, the holding bracket fell apart. This was nothing to do with any mishandling on our behalf and it was simply not fit for purpose from the start of our visit and invalidated using the shower. Fortunately, there was another shower in the family bathroom that we had to use instead. I contacted the owner and informed him of the problem, and he seemed apologetic and grateful of the information. He then told me that scaffolding would be erected during our stay to do some work on the chimney. I was surprised that this was not mentioned when we initially booked the property. We had to leave a day early because of a domestic situation at home but the inconvenience of the scaffolding erection meant that we had to leave two days early. Furthermore, the mirror in the ensuite shower room was missing, although the brackets were still there. I trust the owner is not blaming us for that as well! So, imagine my indignant surprise on receipt of your email about the owner claiming that the property was left in in a poor state of repair. It was in POOR REPAIR when we arrived. Please do not attempt to deduct any money from my account because of a poorly maintained property. I appreciate Sykes Cottages is a professional company and that you will relay this conversation back to the owner. Sincerely Colin Threadgill PS: The dead & dying tulips on our arrival together with the non-functioning DVD player didn’t raise our hopes on day 1 but we refrained from putting any derogatory comments in the visitor’s book as a show of good will. RE: 4K52U-23-EN I trust this message finds you well. Following the notification from the property owner and claims of the property left in a poor state of repair on your departure. It appears some damage has been caused to the shower head that was only recently replaced. Due to these events, we will be deducting from the the good housekeeping bond. We have authorisation to take the above payment as per your booking terms and conditions: “4.12.2 Payment deducted by us: we will tell you during the Booking process that we will hold the payment details you used to make your Booking in order to collect the ‘good housekeeping bond’ via this payment method (if appropriate) and you authorise us to take this payment. If the payment details you have used to make your Booking have expired or cannot be used by us to collect the ‘good housekeeping bond’, then we shall contact you to arrange immediate payment of the bond from you. If you cancel the payment method provided to us for this purpose you must immediately provide us with an alternative payment method and authority for us to use it. The Owner must, within 7 days of the end of the relevant Holiday Period, notify us if they wish to claim all or part of the bond from you. If the Owner fails to notify us within this period then we will not collect any payment from you. If we do collect all any part of the bond, we will notify you in writing of the reasons for doing so. We have no control over whether the Owner instructs us to collect any part of the bond on their behalf..” If you have any queries, please call the number below Kind regards, Annie The Customer Relations Team Sykes Cottages 01244 345700

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• Amanda - Verified booking

  April Cottage is such a lovely place to stay, in the best location.

  We loved being in the heart of the village and being so close to the amenities. We were disappointed with a few aspects of our stay. There were no toilet rolls in either bathroom when we arrived late in the evening. In addition, there was a dishwasher with no dishwasher tablets, no soap by sinks (only an inch or so of washing up liquid), etc. I mentioned this to the housekeeper and she kindly brought two loo rolls the next day, which she said the cleaner had forgotten to put out. If we'd have been told to bring these items, we would have, though for the price of the rental we would expect these basics to be provided at least for the first couple of days. There were two specific issues on arrival: the ensuite bathroom off the master bedroom had a shower hose that was broken and simply propped up in the stand. It collapsed on my elderly mother-in-law when she tried it on day 1. The housekeeper came on day 2 and said she would get someone round to fix it, but alas no-one arrived and the shower in that bathroom was unusable for our stay. In addition, there was a dirty puddle of water - so thick it was almost oily - by the woodburner that our dog stepped in on arrival. The housekeeper said it was probably left by the cleaner, and kindly cleaned it up when she came to look at the shower. We took pictures of these things as soon as we noticed them to show how we found the property at the start of the holiday. We would hope a few of these things could be improved for future guests. A couple of other things worth mentioning: it took us about an hour to figure out which codes got the wifi working as there were different ones noted on the visitor book and in the file, so I annotated the notes so future guests would find it easier. The instructions for working the DVD/video weren't clear to us so we missed out on that. Overall, though, we enjoyed our week and look forward to returning to Coverack next year. Thank you!

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• Rachel - Verified booking

  The cottage is in a gorgeous village, and a great location.

  The property had lots of little issues. We were unable to watch tv due to there being no signal, contacted the owner but still no joy, the bathroom sink leaked every time it was filled, the door handle kept falling off the bathroom door, lightbulbs out, and the cottage was unclean and very dusty.***Owners response***Thank you for taking the time to complete your feedback following your recent stay at April Cottage. We've spoken with the owner who has asked us to cover the points mentioned in order to help yourselves and reassure future guests. We were very sorry to hear you experienced difficulty using the newly installed satellite TV, our housekeeper advised on how to obtain signal for the TV, when she did not hear from you again it was assumed the problems were resolved. We have now extended the written instructions that are left at the cottage. We were very surprised to hear of the other issues mentioned following our annual inspection the previous week where no such problems were found. The feedback we receive for April Cottage is overwhelmingly positive and we are confident that any issues highlighted are a one off.

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• The E Family - Verified booking

  We discovered Coverack the previous year and were keen to return to this quaint part of Cornwall. The house is situated on the coastal path with stunning views of the sea and surrounded by lush vegetation. The private decking area in front of the house is an absolute gem: a riot of flowers, the sound of waves lapping and seagulls swooping above and below, a wonderful place to soak up the sun or have a lively family meal. The house itself is extremely comfortable and imaginatively furnished with every amenity a guest could possibly want whilst the views from almost every window are stunning. The village shop has absolutely everything and the Paris Inn served an excellent birthday meal for our eldest son. The paddle boarding was great and the park not only perfect for little ones but with the most amazing vista. If you want a sandy beach keep an eye on low tide times and parking isn't a problem if you arrive early or late. I cannot recommend both the house and Cornwall Hideaways highly enough.

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• Thomas - Verified booking

  We needed to contact the caretaker.

  Mobile signal is poor and a landline is provided. It didn't work. There had been a power cut and the oven needed to be re-set to function. There were no oven instructions available and it took a while to sort this out. The central heating was set set to a high temperature and again there were no instructions on how to operate the thermostat to adjust this and turn the heating off. Otherwise, the cottage was clean and comfortable, and once we had sorted these problems out, we had a good time. The village was pleasant and there were a couple of decent places to eat, such as The Bay Hotel, The Lifeboat House Restaurant and Harbour Lights Cafe. The village shop opposite the cottage sells a good range of stuff, and you can also have tea, coffee and cakes there which were good.

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