Dog Friendly Apartments in Carbis Bay

Reviews

What our customers say about their holidays

• Julie - Verified booking

  Firstly it is not clear which building the apartment is in as the building access is not in Belyars lane but the next road up The keysafe instructions are of no use!

  ! We could not find the box… no labelling, not in the position described. Had to ring the owner for more direction. He admitted its in a ridiculous position… Its about 9inches off the floor so very difficult to use . Old model with no visible numbers( mind you you’d have to lay on the floor to see them!!) Very very frustrating after a 7 hour journey!! Then issues to put keys back into it when we left. Couldn’t get box closed and again had to ring owner. Mainly down to the position of it! Finally managed it only then the next day to be accused by the owner of putting the wrong keys in the box!! How is that possible when they were the keys we used all week to get in and out of the apartment . He said a locksmith had had to be called at a cost of £80 to fix lock . We re awaiting more detail but have not had a reply from him This has totally put a huge negative on any thoughts of staying at this place again The other negatives are no change of towels or laundry in a week. You couldn’t wash what you had as no spare to use in the meantime. No iron even though there is an ironing board and no code for shed to put rubbish into although there is instruction to do that as you leave… yet another frustration! .. searched high and low for a code!! A lot more thought and attention needs to be put into the things above as things like key issues create stress and frustration. Very little information left about the area and most that there is is for children’s activities Not a property for those with limited agility as many steep hills up from the seafront and parking in St Ives is impossible We won’t be returning to this property due to the issues and accusation but will definitely return to St Ives

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• Amanda - Verified booking

  I stayed here last year and there were a few issues that I took up with Sykes Cottages who promised these issues would be sorted So I thought ok I will book again this year, given them a second chance.

  Well nothing has changed unfortunately this is why I am writing this. The place is damp and smells very musky so not good for someone who has chest problems or asthma The sofa is very old and uncomfortable, it needs replacing The mattress is filthy, absolutely filthy and you don't see it until you strip the bed after your stay, yes you do have to strip the bed These things I complained about from my last stay so was hoping these would of been addressed but clearly not There is a electric dehumidifier and some small water ones behind the TV and under the bed it's so damp. Electric meter on show, we turned it off as I don't want reminding of how much electricity I've used. Out door furniture needs a clean Good points, 5 mins walk to the beach, back gate leads to the pathway around the coast, 4 mins to the station to catch train to St Ives at £2 return Unkept garden to sit in at night to listen to the waves Lovely friendly dog Yogi next door a delight to see each morning Own parking for one car Not wheel chair friendly due to the steps down to the house Nice hot shower, no shower plug or USB port. Fluffy towels were welcomed, new cooker, tea, coffee & pint of milk in the fridge, washing machine works fine but no where to dry only towel rail in bathroom It's a shame they haven't sorted the damp issue and changed the mattress as it's gross!!

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• Sarah - Verified booking

  I wish I'd read the rest of the feedback before booking.

  As soon as we entered the property we had issues with the smell, which evidently someone had attempted to mask by filling the property with plug in air fresheners. My daughter was wheezing within an hour and I contacted Carbis Bay Holidays immediately (hoping to relocate somewhere else - we had stayed in another of these apartments with some friends in January and not had any issues with the smell). Unfortunately we did not hear back from anyone until the following day, and the response was someone from the property team came and sprayed deodorizing air freshener (which really didn't help). We also were not left the fobs for access to the spa, and were charged by the hotel on 3 separate occasions when we accessed it (even though we said where we were staying). We ended up cutting our holiday short as we did not use the downstairs bedroom and my children were all sharing the upstairs room, with one having to sleep on the sofa. I have complained to Carbis Bay Holidays but aside from getting a complaint reference number I have yet to receive a response from them.

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• Paul - Verified booking

  Overall we enjoyed our stay.

  As some positive feedback, the property is in need of some attention: Sofa bed smells and feels damp. It is old and tatty so should be replaced. One wall in the living room displaying signs of damp. Room smells damp. TV very old and poor - suggest replacing it for a smart one A radio in the kitchen would be good Shower goes from very hot to ok, water takes ages to drain away Lamp shades cheap kitchen tops and units - bit tatty and not good quality Bed mattress was much too soft for us. Others may like it A washer dryer would be better than just a washer or some rack/line to hang clothes/towels outside to dry Did not like the request for us to strip the bed Like the blinds Very well equipped Liked the welcome pack Great location, one of the best in Carbis Bay Good to have a parking spot Wonderful views and pleasant outdoor space Walking distance to the Cornish Arms where we ate twice and had good food and drinks. Easy to get to the train station - great short and cheap train journey to St Ives. Lovely half hour walk also.

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• Louise - Verified booking

  This is a great property in a great location.

  As a previous customer has commented the property is not accessed on Belyars lane but a little road behind (Belyars Croft). The key collection point was hard to find as it’s on its on and was almost on the floor and not labelled. This was rectified while we there. It is now labelled and at a proper height for access though it is still not with all the others so when you enter the shed look to the right for one on its own. The fridge unfortunately doesn’t work very well which meant we ended up throwing food away. I think the freezer needs a good defrost and someone to check over the fridge. When I came to strip the beds I noticed that pillow protectors were missing off some pillows and that these and the mattress protectors had not been changed. I do think this should happen with each customer. Also the blankets on the beds need cleaning. They were just turned over and dirty. But the property is lovely and spacious and super location. A little bit better cleaning and this would be perfect.

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