Dog Friendly Cottages in Falmouth

Reviews

What our customers say about their holidays

• Therese - Verified booking

  On arrival the house was very cold with no heating on.

  Additionally the house was filthy and smelt appalling.Nothing had been hoovered the stair carpet in particular looks like it's never seen a hoover.The smell turned out to be all the downstairs hard floors had been mopped using a filthy mop that smelt of stale urine and has long seen better days.There we're filthy crockery in cupboards and as for the cutlery what can I say truly horrendous..u Upstairs was no better the bathroom has toilet seat that doesn't stay up or even fit and the grouting on the floor is filthy the sink doesn't hold any water.in the bedrooms things are no better very old poor quality mattresses in each room covered by toppers that don't fit.also why would you put double bed size bedding on king size bed? On our first night we went out and bought replacement bedding crockery and cutlery.Additionally the thermostats on most of the radiators don't work so you either cooked or froze the heating in the front bedroom room does not work at all.The blind in the twin room is broken Outside the garden is not dog proof with fencing being down in several places You also have to put out other people's rubbish which considering there is only one small bin is unpleasant Overall if I could leave zero stars I would.It appears as long as it's being booked the owners don't care about guests holidays or even there own property.All this points have been left by previous guests either in visitor book or online so please please do something about it before you ruin more people's holidays.please note that we booked this in 2019 and then had to change because COVID lock downs etc so at time booking we're unaware of poor previous reviews

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• Ian and Theresa - Verified booking

  On arrival the house was very cold with no heating on.

  Additionally the house was filthy and smelt appalling.Nothing had been hoovered the stair carpet in particular looks like it's never seen a hoover.The smell turned out to be all the downstairs hard floors had been mopped using a filthy mop that smelt of stale urine and has long seen better days.There we're filthy crockery in cupboards and as for the cutlery what can I say truly horrendous..u Upstairs was no better the bathroom has toilet seat that doesn't stay up or even fit and the grouting on the floor is filthy the sink doesn't hold any water.in the bedrooms things are no better very old poor quality mattresses in each room covered by toppers that don't fit.also why would you put double bed size bedding on king size bed? On our first night we went out and bought replacement bedding crockery and cutlery.Additionally the thermostats on most of the radiators don't work so you either cooked or froze the heating in the front bedroom room does not work at all.The blind in the twin room is broken Outside the garden is not dog proof with fencing being down in several places You also have to put out other people's rubbish which considering there is only one small bin is unpleasant Overall if I could leave zero stars I would.It appears as long as it's being booked the owners don't care about guests holidays or even there own property.All this points have been left by previous guests either in visitor book or online so please please do something about it before you ruin more people's holidays.please note that we booked this in 2019 and then had to change because COVID lock downs etc so at time booking we're unaware of poor previous reviews

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• Philip - Verified booking

  Joylands is a very nice bungalow, there is plenty of crockery and cutlery in the kitchen.

  There was no dish cloth provided but plenty of T towels and bath towels. We did contact the owner and ask him to adjust the time the heating came on in the morning which he did for us, he is on a local Falmouth number that transfers to him as he lives out of town. if we are coming back to the area we would stay here again. An interesting garden to visit on either a Wed, Sat or Sun afternoon is Penjerrick which is a 3 minute drive down the road, I'll leave you to decide if it's wild or overgrown!!!!! BUT, the curtains are very thin in all 3 bedrooms and there are street lights that shine through through the curtains at night and the smallest bedroom had 2 windows that both faced street lights, there were no net curtains on the 2 single bedrooms or the window at the end of the hall as you walked to and from the bathroom. I think children and dogs would need to supervised in the garden as there is a overgrown pond on the top patio that only has some plastic fencing laid over it with plants growing through it and at the end of the garden there is a low wall with a 6 to 8 foot drop on the other side (where the greenhouse is in the pictures). A couple of light bulbs had blown but we left a note as to which ones. The drive is very very steep (steeper than it looks in the pictures) and I found it best to reverse down onto it, rather than try and reverse up and onto the road when you want to go out.

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• Alan - Verified booking

  We read all all reviews, which were relatively positive so were very surprised when we arrived to find the accomodation less than satisfactory.

  Whilst the pictures showed relatively dated furniture; we didnt antipate the whole place being dated and not having a particularly good smell. . Whilst on first appearance it looked clean; the bathroom wasnt and we had to clean it. The cupboards were full of cleaning chemical bottles, many of which where empty. The towels supplied werent particurly appealing either and looked old too.There was a constant noise in the hallway coming from a device in the ceiling. It kept us awake overnight , so we contacted both Sykes and the owner. The owner did respond to say he'd get the housekeeper over to turn the fan down (it was to keep humidity low to prevent damp) She did come over and turned it down but not off completely. As with all the other reviews, the curtains are paper thin, so the night times are still quite bright from the street lamps. There was no info pack on site , which is unusual but the owner did provide some basic info in the welcome email. On a positive note, the location of the bungalow suited our visit and the communication from both the owner and Sykes was very prompt when we raised the concerns. Clearly others have enjoyed the property; it just wasnt the same standard as we've experienced in other holiday homes.

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• June - Verified booking

  The location was good, near Falmouth and beaches, The bungalow was on a step slop so difficult in getting about at 75 years old thought one or two steps are ok but not the slop.

  Lot of issues, with ch. but these were fixed. the street lights had been all changed when we arrived talked to the engineer up a pole, And these are now much better and more efficient if you like street lights, end bedroom has two shining in from north and west. So electricity not needed in there day or night with the thin curtains. Thicker curtains , blackout blinds would improve the situation. Tamsian the maintenance, cleaner stated that if know one told her she could not provide anything that was needed. So in total rang about 5 times, with lists. So list was long and I thought that this it was not my job to tell her to clean and repair the lights, 5 needed replacement. clean cooker hood and repair and replace lights , ch etc.. This is why I think it was the Sykes maintenance , rentals , should get a check list for the home owners,(out of the country) living abroad) in this case or maintenance men to check. NOT the people on holiday to spend the time to ringing on and on, ringing again. This was a truly pathetic.

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