Dog Friendly Cottages in Staveley

Reviews

What our customers say about their holidays

• Kata - Verified booking

  We booked the cottage from Saturday to Thursday but for personal reasons we were only able to arrive on Sunday late afternoon.

  We found the cottage cold, only 12 C degrees because the boiler was faulty therefore no hot water also. I have managed to call the emergency number found on the app. Within 2 hours a maintenance guy came, he could not fix the boiler but he gave us two electric heaters and turn on the water tank in the loft which supplied us with hot water, but took 3-4 hours to heat up which meant we could not take hot shower that night either. I am glad he came quickly but we still had to drive out in the evening to buy wood to able to fire up the wood burner. Two electric heathers would only heat up upstairs sufficiently. The situation was far from ideal with two elderly people and a 4 month old baby. Next morning (Monday) maintenance team called that someone will come that day to fix the boiler at some point. We were out all day, when we arrived around 6pm looked like noone has been to check. Next morning (Tuesday) when I called the maintenance team for update they said that someone was there yesterday but now waiting for a part to be able to fix the boiler. But noone updated us with this information I had to chase. I also asked them to supply us with more electric heater and wood, as that point we already spent almost £50 on fire wood. That day we received plenty of wood and another heater, which was great but to be honest it should have happened automatically on that day when they found out that the boiler can not be fixed instantly, and not me chasing for it. Eventually we were okay after wood and another heater supplied. The boiler engineer arrived on Wednesday evening (our last night) but he still could not fix the boiler. The area and the cottage was amazing otherwise. The cleanliness was not perfect , the living room had dog hair everywhere especially on the cushions and sofas, we took our dogs too but we don't let them sit on furniture at home either but at least it should have been hoovered. Other thing, it was left 1 dishwasher tablet for us, no salt , no oil or sugar no kitchen foil. 1 bin bag ( even though Tuesday was bin collection day , so we had nothing to use after Tuesday, washing up liquid bottle under the sink was empty. 3 rolls of toilet paper for 6 of us to last for 4 nights/5 days? Were we supposed to arrive with all those? So we had to buy those. I feel that all this could have been avoided if someone comes from maintenance team to check the property before the next let to avoid everyone's disappointment. If not this our stay would have scored 10 out of 10. Thank you

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• Stephanie - Verified booking

  Kitchen surfaces/ oven and bathrooms very clean.

  Bathrooms lovely and very modern. Overall though, house is quite dusty in places, with a number of cobwebs throughout. They don’t bother us much, as we live in a rural area, but I can imagine would be off-putting to some guests. I did an online shop with Morrisons for when we arrived, but found I couldn’t use much of the cupboards or freezer when unpacking my shopping. Freezer is in desperate need of defrosting. Once I had removed all the ice trays and broken freezer doors that were stored inside it - I managed to use one of the shelves for my food. I’d say it’s currently around 50% ice - so needs attention. It’s definitely a “home away from home” as felt lived in and is lovely and warm. Everything you could need is in the kitchen - but it is bordering being cluttered. All of the cupboards and drawers in the kitchen are full. I unpacked/tidied one of the cupboards and moved items around, so that I could store my shopping. It would have been nice to have just one empty cupboard to unpack my shopping into. I understand it’s a dog friendly place, so again we can turn a blind eye, but there was dog poo around the front of the house and on the grass, which was nothing to do with our dogs. We removed what we saw so the kids could play outside. We are very vigilant with picking up after our dogs, but realise some people aren’t - so this is not the fault of the cleaners really, it’s just annoying. The furniture in the tv room is tired and somewhat uncomfortable, but the furniture in the second living space is lovely, with a lovely view. Finally, the lighting throughout is tricky. Only the kitchen and bathrooms have ceiling lights. The rest of the rooms have just one or two lamps. This was ok for some of us, but my Mum, for example, struggled to read upstairs and opted to get ready in the bathroom due to the lighting in her bedroom. We therefore spent most of our family time in the kitchen, eating, chatting and playing games around the big table, which was great. I think overall, nice enough, but maybe a bit too expensive for what it is. We wouldn’t stay again. But have enjoyed our holiday away from it all. Thanks.

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• Robert - Verified booking

  Wythebank was very comfortable, clean, and in a beautiful location.

  The internet even though warned it had a weak signal worked pretty well in the rooms with good proximity to the hub! It’s truly a lovely cottage making a great base overall. Loved the piano too… 2 things though: it would be good to have a Welcome Pack provided with basic items on arrival as the nearest shop is quite a drive - we were fine as we brought lots of provisions! And the other thing is the road (Hodge Close) which runs for about 2 miles up to Wythebank, it’s pretty scary, especially if a car is coming in the opposite direction not near a passing place! That said, Wythebank is well-worth negotiating this road too, because once you get there the charming cottage makes for a lovely break! Good for our dogs too with an enclosed garden and spoilt for choice with plentiful walks through the most breathtaking scenery in all directions on your doorstep - 4.5 Stars and 5-Stars if a Welcome Pack was provided! Thank you to the owners as we hope to be back soon…

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• Peter - Verified booking

  Before leaving for Wythebank we contacted you twice to arrange for a mid stay re supply of towels and bed linen but no cleaning of the property!

  On the Thursday of the first week we contacted you to confirm the re supply of towels/linen we were offered Friday or Saturday my wife confirmed Friday We waited in all day as you could not confirm AM/ PM delivery no delivery was made consequently we lost a whole day of our holiday waiting in And the result of this was we had to wash our own bedding and towels! We had expected a better service/experience as it was not a cheap holiday we had chosen You need to improve your administration the lack of service quality was highlighted because after we contacted you three times our requests were not fulfilled The property was fantastic the location was perfect however the lack of oversight by you cast a cloud over what we had hoped would be a holiday to be remembered

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• Holly - Verified booking

  The property is lovely and very comfortable.

  It is very bright and excellent value for money in a fantastic picturesque location. The garden is not fully enclosed, so bear this in mind if taking your dog. Theres a need for additional storage in the bedrooms for clothes and I think a more comfortable cot needs to be provided. The mattress is very thin in the travel cot so our baby had to co sleep for the week as she was waking frequently in the cot. However these are all minor issues and overall we had a wonderful week. We had a mouse issue that was very quickly rectified by the owner and the maintenance company. I would have given a 4/5 score if we'd not had this issue as it was difficult to feel comfortable for a few days, but knowing how quickly it was sorted, it wouldn't stop me from returning.

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