Villas In Holywell Bay

Reviews

What our customers say about their holidays

• Judith - Verified booking

  The house is ideally situated for a holiday by the sea with a beautiful sandy, accessible beach a mile away and country walks from the doorstep.

  A few minutes walk away is a well stocked village post office providing all the essential items for a short holiday. Good characterful, gastro pubs are close by; quick access to main roads enable day trips to nearby towns and attractions. The house and its facilities are high quality. However, there is one significant complaint which I am sure can be easily rectified and will not detract from the property. The bottom step of the stairs is not carpeted and the oak finish to the step blends with the oak colour of the flooring making it easy to mis judge when coming downstairs. Within the first 24 hours, my 30 year old daughter and, more seriously, my 70 year old husband both fell badly down the bottom step. My husband fell flat on the floor. Amazingly, in spite of having two replacement hips and a replacement hip, he only suffered shock and severe bruising to his hips. I feared that it could have been much worse. My daughter bruised and grazed her hip. Neither individual had seen the bottom step. We bought a bathroom slip mat to secure to the bottom step to make it more visible and to avoid further falls. It needs to be rectified before a more serious accident occurs, which I assume Sykes will ensure happens. My complaint shouldn't make anyone doubt the overall excellent quality of the property and its location.

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• Claire - Verified booking

  The little beach cabin on the whole is a really lovely place, the location is absolutely perfect and great for exploring the beautiful beaches and walks on offer.

  The bed and sofa are really comfortable and the log fire is great for those cosy nights in. There were a couple of things that sadly let it down, when I booked in April the property was listed as having a washing machine which I can since see another reviewer has mentioned, I specifically checked this as staying for ten nights felt one was needed, when we arrived the welcome pack said the washing machine and dryer could be found in the utility room. We couldn’t find this utility room at all and upon checking with property management were informed there wasn’t one. This was disappointing as we had packed lightly thinking we could wash our clothes half way through the stay. The other issue which did impact our stay was the blind to the French doors, it is not fitted correctly and was not working and it fell down on our first night. This really impacted our sleep as the light was so bright in the mornings to the bedroom. Property management did come out to put in a temporary fix however it took them a few days to arrive so our first five mornings were disturbed, not ideal as we had really wanted to use this time to rest well and not be up at 6.30am for half of the holiday. Other than those issues this was a really lovely holiday and crantock is well worth the visit for peace and tranquility!

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• Hazel - Verified booking

  We paid £787 for 3 nights and expected more for our money.

  The shower room was tiny, the sink was too small for my husband to shave in. The extractor fan ran continually which was very noisy and disrupted our sleep. There was visible mould on the walls in the shower room. The room obviously needs an outside window. The bedroom was dark and depressing and we spent as little time in it as possible. The window in the bedroom opened into the entrance porch and was not an outside window (this was not accurately described in the property details), we were therefore unable to get any fresh air into the bedroom. The bedroom had visible mould growing on the walls and smelt of mildew. the owners were trying to address the problem by placing a dehumidifier in the bedroom which we were asked to keep on at all times apart from at night. The lounge/kitchen was a good size and well stocked, however the kitchen cupboards all smelt of mildew. The whole property was very clean and in a great location. We are frequent travellers and have stayed in many holiday cottages and certainly feel short changed on this one. This is the first time we have ever given negative feedback. We feel a partial refund is appropriate. We felt we paid far too much at £787 for 3 nights.

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• Susan - Verified booking

  This cottage is perfect, the outside seating area is pure tranquility especially in the morning listening to the birds.

  The kitchen and lounge area is spacious and extremely welcoming, clean and tidy. On arrival there was a welcome gift of Red Wine and speciality chocolates. The kitchen area was clean and even had tea, coffee etc provided for which we didn’t expect. Tom and Mary had sent us a welcoming text and a contact number if we needed anything at all. The beach is about a 15 minute walk away and is absolutely stunning especially at sunset, I would advise to walk down rather than driving down as the car parks get full very quickly. The local pub The Albion Arms are very friendly, recently they have changed to ordering via the App system which failed on the first night and left people waiting for over an hour, hopefully they have it sorted now. Overall the apartment is in a good location and is perfect for couples to escape to the quite village of Crantock. I would definitely recommend to friends and family and I would 100% stay there again.

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• Paula - Verified booking

  The property was nicely decorated but lacked natural light especially the bedroom.

  You could not tell if it was day or night in the bedroom. All rooms needed lights on whatever time of day. Due lack of natural light & ventilation the property was damp. All our clothes felt damp, the bedding felt damp. When trying to dry towels & lycra swimwear in the garden, they were still damp after 2 days of warm & sunny weather. We like to self cater, but as the property was so depressing we either ate out or picnicked to avoid returning to the property. The photographs of the outside were very inaccurate & out of date. The property we stayed in was not pictured & was at the side in what seemed to be a separate building with a plastic corrugated roof adjoining the main property in the photograph which made the bedroom even darker.

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