Villas In Holywell Bay

Reviews

What our customers say about their holidays

• Nicola - Verified booking

  Very disappointed by the experience.

  Was not as listed. Did not have an enclosed garden, the fourth "wall" was the height of a wellington boot. I received a call back from a colleague who said that the owner admitted that this wasn't an enclosed garden and that the website would be updated. This didn't help with our problem though. An enclosed garden was the most important part of the property for our needs (three dogs) and we wouldn't have booked it if we had seen that fourth wall. We were told that I was expected to supervise my dogs while in the garden - I agree but our level of supervision was very different to the person who occupied the holiday property behind us, they could supervise their dogs from the door when they were let out which we witnessed. We however had to put our shoes and coat on and the dogs on a lead to take them out to the garden. Then to add insult to injury on our return we received an email accusing us of theft of a knife block and money had been taken from our account to replace the knife block that we didn't steal. The email also included the following "Please let us know if you have any further questions about this" which I did and requested someone to call me as when I called the phone wasn't answered. However, instead replied via email sending a copy of T&C's and that if I wasn't happy to go through small claims court. The whole experience caused great upset and we don't recommend dealing with a company like this.

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• Hazel - Verified booking

  We paid £787 for 3 nights and expected more for our money.

  The shower room was tiny, the sink was too small for my husband to shave in. The extractor fan ran continually which was very noisy and disrupted our sleep. There was visible mould on the walls in the shower room. The room obviously needs an outside window. The bedroom was dark and depressing and we spent as little time in it as possible. The window in the bedroom opened into the entrance porch and was not an outside window (this was not accurately described in the property details), we were therefore unable to get any fresh air into the bedroom. The bedroom had visible mould growing on the walls and smelt of mildew. the owners were trying to address the problem by placing a dehumidifier in the bedroom which we were asked to keep on at all times apart from at night. The lounge/kitchen was a good size and well stocked, however the kitchen cupboards all smelt of mildew. The whole property was very clean and in a great location. We are frequent travellers and have stayed in many holiday cottages and certainly feel short changed on this one. This is the first time we have ever given negative feedback. We feel a partial refund is appropriate. We felt we paid far too much at £787 for 3 nights.

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• Charlotte - Verified booking

  We enjoyed our holiday and like previous guests have similar feedback in terms of there needing to be more crockery in the kitchen and a towel rail, or at the very least, functioning hooks on the back of the main bathroom door for wet towels.

  Upgrading to larger bath sheets would be ideal! Electric shower is showing it's age and not powerful but it's adequate. The utility room unfortunately had a damp smell during our week despite using the oil filled heater in there to try & warm it up, it's not great to store your wet weather gear and wellies as they don't dry out! The back garden could do with an outside light, especially for those with dogs wanting to pick up mess as it happens, a little tricky in the dark. It's a shame that has not been installed even though it was suggested a few months ago by other guests. Great that the rear garden was fully enclosed for dogs. Beds were comfy, the road was very quiet so we slept well. The village has a good bakery and a nice fish & chip shop. Local beaches were great for dogs, Holywell, Crantock & Perranporth etc. Excellent dog friendly pubs within short driving distances. Great location and with a little more love and maintenance this could be a fabulous bungalow for couples and small families that would command return visits.

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• Susan - Verified booking

  This cottage is perfect, the outside seating area is pure tranquility especially in the morning listening to the birds.

  The kitchen and lounge area is spacious and extremely welcoming, clean and tidy. On arrival there was a welcome gift of Red Wine and speciality chocolates. The kitchen area was clean and even had tea, coffee etc provided for which we didn’t expect. Tom and Mary had sent us a welcoming text and a contact number if we needed anything at all. The beach is about a 15 minute walk away and is absolutely stunning especially at sunset, I would advise to walk down rather than driving down as the car parks get full very quickly. The local pub The Albion Arms are very friendly, recently they have changed to ordering via the App system which failed on the first night and left people waiting for over an hour, hopefully they have it sorted now. Overall the apartment is in a good location and is perfect for couples to escape to the quite village of Crantock. I would definitely recommend to friends and family and I would 100% stay there again.

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• Jacqueline - Verified booking

  We had an extremely enjoyable stay; the bungalow was extremely comfortable, and everything that we could have needed had been thoughtfully provided.

  The cream tea on arrival was an excellent touch. A welcome addition would be some blinds in the bedrooms, both for privacy and for closing during the day - especially to keep the hot sun out. The garden was private and the bench seating more than adequate, but a couple of outside cushions would have made it perfect. We had a wonderful hedgehog visitor, but it stopped coming when it realised the dogs were in situ. The location of the village was perfect for our 3 most favourite beaches, and we frequented both the shop (with plentiful provisions) and chippy (excellent fish & chips). We were also lucky in stumbling across the community field for quick walks with the dogs, as well as finding the public footpath from it to a local pub! The Smugglers Den Inn was extremely welcoming, tempting us with their tasty specials menu. Well done to the owners of Dunes View; we hope to return soon.

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