Villas In Rock

Reviews

What our customers say about their holidays

• Mrs Strickland - Verified booking

  The property is fantastic and really well appointed. There was an oven glove missing, but a quick trip to Morrisons solved that. Great location, about 10 mins from Alnwick and only a few minutes from a number of beaches. The property was immaculate on the inside, but sadly previous guest(s) had clearly let their dog use the entire garden as a toilet, and I used 6 bags cleaning up after a dog which wasn't even ours. I don't think it should fall to staff to clean up, which is why I haven't marked it down, but it was definitely the dirtiest garden I've stayed in by far. We would certainly come back to this property, however we will not be booking through Original Cottages due to really poor service after we had left. We left 8am Saturday, and after we got home, we realised we must have left our spare car key fob behind in one of the kitchen drawers. As our car is keyless, you're support to report it to the police, however we knew the cleaners would (or should) still be there. I contacted Original Cottages and explained the situation. Was advised that they would contact the cleaning agency and call me back. No-one phoned and when I called back, I was told by another member of staff that my details had not been passed on and the cleaners would have left by now. They advised that they had forwarded my details on and assured me that someone would call me back, porbably the day after. No-one phoned, and we really needed to know whether or not we could get our keys back. I called again, was told that it wasn't possible to check the property until the end of next week. I explained why it was urgent and that this completely went against what i had been told by two other members of staff. The lady I spoke to said she would make a note and flag it up as urgent as that someone would be in touch within a couple of days - I'm still waiting. Obviously the fact we left the keys was completely our fault, but the way Original Cottages have handled this has been poor to say the least. All it would have taken would have been to contact the cleaning agency whilst they were presumably still at the property, pass on our details so we could arrange for them to be returned. I highly recommend the property, but not the company

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• Joanne - Verified booking

  We stayed here end September for a few day on a last minute break and were really pleased to have found Longhouse Bungalow.

  The bungalow is lovely and spacious with comfy sofas and nice and warm. The kitchen is really well equipped for cooking. However, there is nothing provided at all, so pack salt and pepper, oil and condiments. The showers are very good and refreshing after a long day out, please note shower units not bath/showers. The bedding and towels are good quality. I found the mattress in the front double bedroom to be fabulous, but my husband didn't. Mattresses are a personal things I suppose. The bungalow is located down a short lane, the garden is great for star gazing, there is a field further down the lane too which we went to, to see the stars. The only improvement I would suggest is to address the damp/musty smell, which we thought might be from the carpet. Other visitors have noted this too. It wouldn't put me off staying here again though. I can see why people return to the bungalow, its a great property in a great location. We ate locally at the Pityme Inn pub and also at the Cracking Crab in Polzeath. The closest supermarket is at Wadebridge, locally there is a bakery, butcher and general store. A fish and chip shop at the end of the lane. From Rock there is a foot ferry service across to Padstow for £3 per person. Takes 4 minutes to cross. There are great walks around the area which we did a few of. There are two helpful books at the bungalow to help choose which to do. Tintagel Castle is not far and a good place to visit. Lots of steps to be aware of. I was suggested to look at John Bray by a friend and I'm definitely glad I asked her. I guess I owe her a bottle of wine.

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• Sue - Verified booking

  Overall a nice cottage that would get 4 stars if it were not for the storage heating system.

  We arrived to a freezing cold cottage with storage heaters that had no heat at all apart from the one in the main sitting room, which was struggling to cope. It was telling that there were two electric heaters, a quick phone call for help to the office and the maintenance guy arrived to advise us on how to use them and deliver another heater. If you don’t want to boil at 2 in the morning make sure you adjust them before you go to bed. The rooms were either cold or too hot for the whole stay which made it a less relaxing than it might have been otherwise because the sitting room is nicely furnished. The kitchen was also cold as there is no heating close enough to make an impact on a cold Feb morning. The beds were comfortable and the upstairs bathroom was nice, but the downstairs shower room was freezing again so only used it when really needed. Only odd things were the square dinner plates that were too big for the dishwasher and the washing up bowl was too big for the sink so a bit of a faff to wash up. Otherwise the kitchen seemed well kitted out. The outside space looked nice but we didn’t use it being February.

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• J - Verified booking

  On arrival we were disappointed that the garden was littered with leaves and the outdoor furniture was not clean.

  The house smelt strongly of damp as soon as we entered. There were grey mould spores on two double room walls and mould running along the ceilings and walls in the back bedroom and bathrooms and on tiles. We complained to the agents by phone on the Sunday and in person on Monday . We got no response so visited the agents again on tuesday . My husband was having breathing problems consequently and had to sleep on a mattress on the living room floor for the duration of our stay and we communicated this with the agents. It was agreed when the agents visited the property that there was a mould and damp problem . A dehumidifier was provided and the smell slowly improved during the rest of the week. We were informed that someone from customer relations would be in touch. We are still waiting their response. I have tried to ring but there are just options. The second time I rang I left my name and number and the problem. I have still heard nothing. We do not consider the matter ended and are feeling very disappointed as we have had no recompense for our inconvenience and spoilt stay.

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• Sarah - Verified booking

  The holiday home we had chosen and paid for was incorrectly listed with you advertising a downstairs bedroom so when we arrived we had to change to this property due to a person in our party having mobility issues.

  This was extremely stressful after a 6 hour drive to get here and really not a great start to our holiday - despite being assured by yourselves that this property would be ready for our arrival when we got there we found all the beds were unmade with no linen anywhere to be found and showers unusable as drains were all out - we again had to make more calls to get this rectified and ended up getting linen delivered later that night and showers made good but we had to make all the beds up ourselves- this property was not what we would of chosen had we not been put in this situation by your incorrect listing- We lost the location, the views, the nice new property with open plan living, log burner, luxury holiday living and instead had to go to a smelly, damp and cold property- we would like to hear back from you regarding some form of compensation to make up for your mistake.

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