Villas In Polzeath

Reviews

What our customers say about their holidays

• Mrs Julie Glauer - Verified booking

  Property was dirty when arrived - litter on floor in in lounge, bits of dirt on floors, toilet in en-suite dirty, en-suite floor dirty, litter & coffee stains left on marble topped bedside table in double bedroom & when wiped away with damp white cloth, cloth was filthy, sofa in kitchen area dirty & seen better days, kitchen drawers contained litter & bits of old food, dishwasher needed rinse aid when we arrived, not a lot of wardrobe space as in several bedrooms cupboards locked - in one twin room no hanging space. Only enough outdoor chairs at table for 8 people despite sleeping 10 & of the 8 chairs one was partly broken. Only 2 rusty old Sun loungers. Table tennis table in shed has had water leakage on it & no longer flat at one end & bats were in a bad state. All games except garden Jenga were for young kids. Mini snooker table with one broken cue. Extra games annexe with washing machine & drier was filthy. Lots of owners own cram lying around in games room & rusty broken old pool / boat ladder lying in garden, dirty boards/ropes/cans lying around table tennis shed. Pegs on washing line rusty & disintegrated. Blender didn’t work. No hairdryer. Fridge was tiny for 10 people. A storage unit/table in kitchen area had a few cushions & a puzzle marked with missing pieces & covered in lumps of old food bits that had presumably fallen through the holes. Boules place has seen better days! It Range cooker was set up to come on only in mornings & evenings - it would have been nice to have been notified about this for planning as 2 small electric rings are not satisfactory for 10 people. Directions could have been clearer i.e. turn right on the sharp left bend directly after barn & property is on RHS of lane to Mill directly opposite 2 stone cottages.

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• Tim - Verified booking

  We very much enjoyed our stay & overall the accommodation was very good, well designed & comfortable.

  The beds & bedding in particular were very comfortable. We did have a problem with the boiler which locked out on low water pressure on one occasion for some reason causing a worrying noise - the plumber who was called out came quickly & was very efficient in diagnosing & fixing the problem. The curtain rail in the lounge over the patio doors kept coming loose which was annoying. As we also run our own holiday let we're likely to be picky so please take the following comments in that context - you don't need to publish them they're more use for the owner. A shower in the upstairs bathroom would have been very useful. The other issue with the upstairs bathroom was low water pressure so that running the bath was very slow & you couldn't use other water supplies upstairs at the same time. The kitchen was well equipped but some items were missing which would be very useful eg. microwaveable glass mixing bowl, casserole dishes so this area might need a review. In addition the electronic scales didn't work & it turned out the batteries had leaked acid & needed replacing - we did this for you. The finish was beginning to peel on some of the kitchen cupboards (e.g, around the dishwasher). Cleanliness around the apartment was generally good however the sofa looked a bit grubby in places (being a light colour it's not very serviceable) & the tiled floors - although vacuum cleaned - gave the impression of not having been mopped recently. Hope you find this useful as that's the point in going to the trouble of providing it! Many thanks

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• Leanne - Verified booking

  The holiday home itself is great.

  However we were unable to make use of the veranda area during our stay as there was hard landscaping and building work going on next door. Also not comfortable using the garden at the rear as during our stay there were workmen and landscaping going on next door and there were parts of the fence missing and you could directly see the landscaping/landscapers only feet away plus the noise. This did ruin our stay which we did inform sykes that it would prior to our stay but on two occasions and in writing were informed this work would definitely all have been completed prior to our stay. We did inform them the local office and the owner regarding the situation on day 1 of our holiday. We are now returned from our holiday and have no resolution as yet. I feel as the customer the reason to choose this property above others is that it has s lovely veranda and a garden area too, both of which we were unable to make use of during or stay, we were awakened by building noise 5 mornings out of 7 between 8 and 8.30 am during the stay and the owner seems alright for us to just have to give up and come home from out holiday if we want to and he won't be offended!! Although he is apologetic about the situation and agrees it has been handled badly by the agents .

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• Alun - Verified booking

  Good location, short 5 minute walk to beach.

  Beds comfortable although we always take our own pillows with us in case the ones in the property aren't comfy - and we did need them. Kitchen well appointed and had lots of plates cutlery etc. Utility room again well appointed. Lounge had comfortable sofa and big modern TV, although there were quite a few dog hairs on the sofa. I don't know if your properties have a yearly coat of paint, but we thought that there were a lot of marks on the walls so they probably need one soon. It would also have been good if there had been a bluetooth speaker. It's always good to have an outside space for boards and wetsuit storage and together with the outside shower this was great. However there are some brambles coming through the fence which need cutting back, some moss on the wood by the wetsuit hooks and the clothes hanger outside is broken. Very good that recycling is encouraged with wheelie bins and a glass box

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• Simon - Verified booking

  We have stayed in Kirra many times over the years.

  It is a lovely spacious cottage and has most things you would need. All beds and towels provided and beautifully laundered and nice new gesture having a little bag of goodies on arrival. Lovely to see a new television this year and new outdoor table and chairs. However some items especially in the kitchen need replacing now. The dishwasher was very rusty this year and the fridge has been just holding it together. Taps in the kitchen sink are kind of wobbly and under the sink leaks a little. Generally house needs a bit of a facelift now, just a repaint and a proper clean behind and under the furniture. I had to restrain myself from clearing under the furniture on arrival and hoovering and properly cleaning things. I know it is a holiday home but we have been here so many times over the years and it obviously needs some TLC now. We would love to come back and hope some of these items may be addressed.

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