Holiday Cottages With Hot Tubs In Alnmouth

Reviews

What our customers say about their holidays

• Vicki - Verified booking

  It was disappointing to arrive at 5pm (which is a very late check-in time) to find the house hadn't been cleaned.

  We then tried calling the numbers on our booking form - one of which was out of order and the other was to a lady who no longer serviced the house. We had to search for another number to contact somebody and then arrange for a cleaner to come urgently. This meant we could not unpack or go shopping, as had been planned. We were told to go out for a meal and charge this to Northumberland Coast and Country Cottages, which was helpful. However, we then had to use the Sunday morning to go shopping and felt we had lost a night and morning of our holiday time. The cleaners did a good job of making the beds and bathrooms clean and tidy, but the general cleanliness of the house was below standard. There was dust under beds, on the stairs, old socks and cloths behind bedside cabinets and furniture. The dishwasher needed a deep clean as the dishes smelled terrible so we had to handwash all of the dishes (which for 10 people was a lot of work). There were baby cots/highchairs/potties all over the house, with nowhere to store them out of the way. The wardrobes in the master bedroom were filled with boxes and bags so there was very little room to hang clothes, and most of the wardrobes in the bedrooms didn't have hangers so clothes had to folded and put wherever there was space. The outside area was full of cobwebs and the artificial grass had debris all over it - which considering this is the first impression of the house was really disappointing. We ended up sweeping and cleaning and hoovering so that the house was clean for our guests who we had invited to share the time with us. I am still waiting for the reimbursement of our meal and the housekeeping bond, so will need to take time today to contact the company again, as I would have thought this would have been dealt with by now. Overall, I have paid nearly £3,500 for a week that did not meet my expectations at all. A very disappointed customer.

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• Peter - Verified booking

  An excellent property in a beautiful village, however, sadly let down by the state of cleanliness and attention to detail.

  On arrival it was obvious hoovering had not been done properly. The large black beam up the stairs to the attic room was covered in thick dust, as were numerous windowsills about the property. The vacuum didnt work and was left half filled with dust. There were no logs or kindling for the fire when there should have been! (Listing) A hearth set would have been appreciated but there was none provided. The ironing board was broken and could not stand up. There were no soaps in all the hand wash dispensers in any of the three bathrooms. We contacted NCCC by phone to complain about the lack of wood/soap and vacuum cleaner ( REF NO COR-351518-CF Dated 10/11/23) A lady arrived the following morning with a replacement vacuum, some wood and kindling and soap. She also gave us a bottle of wine to accompany her profuse appologies which was much appreciated. Clearly the cleaning company is not doing its job properly, including supervision. This seems to be a common issue with this property reading others past reviews! On a more positive note we found the property warm and comfortable with ample room for 7 of us and overall was well equipped. The hot tub was a definite bonus in the cold weather and was well maintained. Next doors dog fouled on the driveway in front of our cars, we cleaned it up, this has happened before according to previous reviews. We would still however recommend this lovely house and area as a place to holiday.

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• Peter - Verified booking

  An excellent property in a beautiful village, however, sadly let down by the state of cleanliness and attention to detail.

  On arrival it was obvious hoovering had not been done properly. The large black beam up the stairs to the attic room was covered in thick dust, as were numerous windowsills about the property. The vacuum didnt work and was left half filled with dust. There were no logs or kindling for the fire when there should have been! (Listing) A hearth set would have been appreciated but there was none provided. The ironing board was broken and could not stand up. There were no soaps in all the hand wash dispensers in any of the three bathrooms. We contacted NCCC by phone to complain about the lack of wood/soap and vacuum cleaner ( REF NO COR-351518-CF Dated 10/11/23) A lady arrived the following morning with a replacement vacuum, some wood and kindling and soap. She also gave us a bottle of wine to accompany her profuse appologies which was much appreciated. Clearly the cleaning company is not doing its job properly, including supervision. This seems to be a common issue with this property reading others past reviews! On a more positive note we found the property warm and comfortable with ample room for 7 of us and overall was well equipped. The hot tub was a definite bonus in the cold weather and was well maintained. Next doors dog fouled on the driveway in front of our cars, we cleaned it up, this has happened before according to previous reviews. We would still however recommend this lovely house and area as a place to holiday.

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• Jenny - Verified booking

  We stayed here 2 years ago and absolutely loved the property, location and facilities, hence being very excited to return.

  Whilst the house in itself is still great, the wear and tear is definitely becoming visible and the property could do with updating in places. The TV in the main room is poor, and things like the outdoor table were dirty and worn. The oven was very dirty inside and the fan-assist on the bottom oven didn't work. The top oven seal must have gone as the control buttons above became incredibly hot and you couldn't turn it off without burning yourself. The outdoor bins were full and overflowing when we arrived so we were unable to use any recycling facilities at the property. Sadly however, these scores are mainly based on the fact we paid £160 supplement for use of the hot tub which we were unable to use due to a known fault in the pump. Despite multiple calls and messages from the first day that we arrived this wasn't rectified, and our complaints were continually dismissed. The awful noise from the filter/pump could be heard throughout the property, making sitting out and enjoying the garden impossible, not to mention not being able to actually use the hot tub as advertised. Very disappointed with the hot tub facility and the way the situation has been handled by Sykes/NCCC and we are currently in the middle of a complaint case where we are sharing the video evidence we have from our stay.

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• Karen - Verified booking

  We had a lovely time at Treetops, it was clean, tidy and very well equipped.

  The property and area are stunning. We noticed previous reviews mentioned the top floor bed creaks, it really does, to the point it disturbs your sleep. It is only on one side, along the wooden frame and maybe could be rectified by putting a strip of wood between the frame and the floor, all along that side. We had an issue with the neighbour not cleaning up after their dog. We now understand a previous review stating the neighbours need a sign telling them to clear up after their dogs. The dog did its business in front of Treetops drive, right in front of our cars. We found this out the hard way, when someone stepped in it and took it inside the property on their shoes. We then had to check the front of the property for poop every day and clean up after their dog as well as our own, who we only allowed to do their business in the small grassy area at the side of the property and always cleaned up immediately. Apart from these 2 issues, our stay at Treetops was fantastic! We loved everything else about the property and highly recommend booking a stay here.

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