Villas In Ripon

Reviews

What our customers say about their holidays

• Susan - Verified booking

  The property is excellently positioned for Washam and the White Bear pub/hotel.

  Other pubs are available just a short distance. As a dog lover, I appreciated the local walks from one to three hours. My comments on the property itself are as follows: *it would be a good idea to let users know that they can use the Brewery car park before they get to the flat, *the ground outside the front door is littered with cigarette buts. There was no broom to deal with this, *the central heating is very efficient and the flat is warm and cosy, *the kitchen area was well equipped, but the cutlery and crockery were stained and generally in need of a good clean, which we did, *the carpets were deeply covered in dog hair, which was collecting in matted lumps. We gave the place a thoroughly good vacuum throughout, *previous users had complained about the mattress, we don't believe that anything has been done about it. I was OK, but my husband found it uncomfortable, *previous users had complained about the shower - the drain is continually blocked so that it is necessary to use the plunger (provided) but you still have to keep turning the shower off to let the water flow away. The tray is very shallow and there is a danger of it flooding the bathroom if you don't keep an eye on it, *it would be useful to have instructions on how to use the TV, *the instruction for dealing with the rubbish was inaccurate, we could not find any bins and left it in the flat. Obviously, previous users had not left the property as they would like to find it - but maybe that's how they live at home. We didn't expect to have to clean it when we unpacked our stuff. The changeover cleaning needs more attention to detail. We left it as we would have liked to have found it. It's such a shame that I have to make these complaints. It's an excellent flat for two people and a dog and we would go back.

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• Brian - Verified booking

  1. First impressions weren't good.

  Your guide refers to 'off road parking' but doesn't say where this is (other guests have mentioned this previously). We couldn't find it so parked in the pub car park. There was a broken step leading down to the property, the window and front door were both filthy. The kitchen flooring is very badly laid and some of the planks move, there are also gaps in the flooring. 2. During the stay. Your guide says the property has been 'renovated to a good standard'. I disagree, it looks very tired and could do with a decent makeover. All the furnishings and fittings look tired and some look quite shabby (settee and carpets e.g.); the bed is also very uncomfortable (again mentioned by previous guests). Your guide also refers to a 'front seating area'. We couldn't find this either - unless you mean the communal bench opposite the pub car park. The kitchen area wasn't particularly clean (disappointing given the current situation with COVID-19) and the bin outside hadn't been emptied so we had nowhere to put our rubbish (hence not emptying the kitchen bin when we left). the property would benefit from having WiFi installed, especially as the mobile signal is very poor in the apartment. It must be said the shower was very good. 3. The overall location is great, North Yorkshire is beautiful and has a great deal to offer and there were some great dog walks nearby too. Masham itself is a delight with some great pubs and fantastic shops selling local produce. The White Bear Inn (right next door) is also highly recommended and the local Co-op is really handy and well stocked.

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• Paula - Verified booking

  Very disappointed.

  Only there 10 minutes. Could not stay. Initial impressions were poor, with a ripped net curtain at the window and a front door which needs a good wash. It certainly didn't look like the the photo. No tourist board plaque on the wall now. On opening the door there was a broken make up brush on the floor and the smell of dogs was overwhelming.....and we are dog lovers. The soft furnishings require shampooing, and a deep clean. My husband who has slight asthma very quickly became wheezy, despite opening wide all of the windows and door. I went to make a cup of tea before we left, but filling the kettle at the sink, I found both the sink and drainer to be dirty. The fridge was also dirty, particularly the door seal which contained lots of food crumbs etc, and freezer box door, (several unidentified dribbles of food down it) also it badly needs defrosting.  The interior of the microwave was also dirty, with multiple old food splashes. This property falls well below what we usually expect from Sykes Cottages.

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• Janina - Verified booking

  I wasn't sure what to expect but I arrived and the property was unlocked (as described it would be) with the key inside.

  In the kitchen we were greeted with a wonderful tray of treats - posh coffee bags, biscuits, home made jam etc. AND even a few doggie treats for our 4 legged visitors. There was a water bowl and towel for the dog too. A good selection of kitchen equipment means you can just bring ingredients. If TV is important to you, please note that the signal is weather dependant but there are some DVDs and Books (or just bring your own). TV isn't an issue for me but did enjoy a couple of DVDs. Wonderful scenery and sunrises (when not raining - but it is Winter) and have walked all over the area. Saw a few deer and lots of pheasants. Easy heating settings - which actually work (unlike hotels) helped me stay warm enough upstairs but cooler in the bedroom. Disappointed they are so booked up I am having to wait longer to re-visit (ha ha) but it will be worth the wait.

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• Allan - Verified booking

  When we arrived at the cottage another couple were already in it .

  The hotel where we supposed to pick the keys up from had given them out to another couple who had booked it for the weekend after . When i went to pick the keys up from the hotel the staff told me they had already given them out . As we arrived at 4pm and the other couple had got there at 3pm they were already unpacked and sat in the cottage. We then had to knock on the door and the other couple realised it was their mistake . We then had to wait an hour and a half to get in the cottage we had rented from 3pm while they packed back up again . The owner was informed by the other couple that it was their mistake , but never called or offered any extra cleaning. Given the current climate with covid 19 we then had to clean the cottage ourselves on arrival which took another hour . This was not the relaxing break we imagined .

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