Villas In Suffolk

Reviews

What our customers say about their holidays

• Andrea - Verified booking

  The cottage was really lovely, and thank you to the owners for letting us stay and extending by a day.

  However, there were a few issues that made our stay challenging - the rooms were extremely light and we had to buy additional blackout blinds; there were only 4 bath towels provided for an 8 day stay and no washing machine (we had to use our beach towels and ask family who live nearby to please wash our clothes and towels for us to last the stay); the carpet on the stairs has sharp tacks pointing out of it on every step and our children cut their feet on them 4 times!; under the sink was leaking and smells bad; the welcome pack was appreciated but lack of tea bags, no salt/pepper grinders, only providing one bin bag and 4 toilet rolls for an 8 day stay again just felt unnecessarily stingy and made the start of the holiday difficult rather than comfortable and homely. We usually stay in air bnbs and this stuff is basic provision along with towels/washing machine so it was quite off-putting unfortunately despite it being a really lovely place and perfect location and the bath, TV and living room suite are fabulous. Fortunately we have family who live in the area who were able to help us out to make our stay more comfortable, but without this it would have been upsetting and wastes a lot of time for people who have paid to come on holiday then find they have to go shopping for basic stuff they have at home and could have brought had they known (yes you pre warned us there 'might' not be many bin bags - but we weren't at all expecting ONE bag for an 8 day stay for a family of 4 who also recycle everything they can - as I say it gave an impression of being purposely awkward for those coming on holiday as it would have cost pennies to provide 3 bin bags and salt/pepper grinders and a spare 4 pack of loo roll we would not have used them all, but it would have felt more comfortable and welcoming than crisps). The worst part was just how impossible it is to get any information from or communicate with best of suffolk/sykes cottages. This we would describe as 'extremely poor' and wouldn't give one star. Your app doesn't work, your numbers are hidden, the emails are no reply, the online chat doesn't ever work, it takes over a week for anyone to answer a simple question by WhatsApp- a route which took me 3 days to discover was even an option of contacting you. We won't be using this company again or recommending it.

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• Mrs Lee - Verified booking

  We had a lovely stay at Beach Hut cottage. It was easy to find, had great parking and is so close to the beach, our 1 year old could walk there happily every day in every weather. This kitchen was well stocked and it was lovely to come in to a tea bag pot, coffee and a pint of milk after our long journey there. The housekeeper was kind and considerate and all the information we needed was provided. They don’t have a cot or high chair available. We used it as a base to see friends nearby so didn’t explore the local area much but everyone we did meet were very friendly and helpful. The water is hot and the shower and bath were both very good especially to warm up after a day on the beach in February. The heating also works well so we always came home to a warm house which was great. We highly recommend staying here and would definitely stay there again.

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• Mr Smith - Verified booking

  Like a Tardis, and excellently thought through. This lovely remote lodge is more of a home than a lodge. It easily accommodated 4 (um) shall I say, bigger than average adults. Well kitted out with things cleverly in the right place, I felt it has more than a touch of class. A great place if you like walking or if you prefer driving and visiting places, it is central to many popular attractions. Often you have an expectation, before you stay in our this exceeded ours. We would happily stay again. One find we had was Huttons in Earl Soham (posh village). It is a butcher/cafe/cheese counter / mini supermarket. Well worth a visit for a breakfast bap and coffee on a nice day. You will see what I mean.

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• Mr Chamberlain - Verified booking

  We received a warm welcome . The accommodation is brilliantly located to explore the river waveney or the nearby dog friendly beaches. It feels a bit of a work in progress. We had pegs but nowhere to peg wet swim stuff. A clothesmade would be handy. The single bedroom consisted of a bed- that's it . A shelf (as not much room for bedside table) maybe a lamp, with nowhere to put clothes. We has a thoughtful welcome hamper, crisps , biscuits, pear juice and fresh (?) Coffee but not cafetiere or percolator to try it. Having said all that, we enjoyed our break, and the dogs appreciated the enclosed garden with walks from the door.

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• Mrs Brady - Verified booking

  A lovely apartment, well designed and finished to a high standard. Out of the owners control, but I wish we’d been aware that there is a strong smell of fried donuts from the shop next door (open til 9pm in summer!) because the shop’s extractor was right next to our kitchen/longe windows. We had to keep them closed which was a real shame. The same shop’s air con / fridge fans rumbled on and off all night under the main bedroom, again a real shame we didn’t know about it beforehand. Great location and nice view but would probably visit in winter next time to avoid the above.

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