Dog Friendly Villas In Porthtowan

Reviews

What our customers say about their holidays

• Khloe - Verified booking

  Firstly….

  I spent several hours trying to contact someone regarding the cot and high chair I needed, which finally the day before I was due to departure was reassured that they was there ready waiting for us. We arrived due to traffic at 1am Friday morning extremely tired with a 6 month old baby and then had to scramble around the house to eventually find the cot which was under the bed..still needed assembling! The cot was flimsy, un-hygienic with stains all over it and there was no mattress, which is disgusting! The highchair was upstairs in a cupboard and wasn’t even a high chair…it was a flimsy seat that my child was unable to use! The house was full of dog hairs and the bathroom shelves was still dirty…windows in front room was filthy! I have 2 dogs at home and no cleaning so I know that it’s hard to keep onto but it’s a holiday home that should be spotless and hygienic, which it was not! While I am on the subject of cleaning. The cleaner of the property pulled up at 9.30am on departure day outside the house waiting for us to vacate which was very uncomfortable. The baby was asleep on the sofa as he had several unsettled nights sleep when at 10.10 the cleaning lady bursts into the house and shouts ‘are you about finished, I have a tight schedule to clean this house’!!! This extremely rude lady woke the baby up and made us feel like children. There was no need for her to be so aggressive as we was only 10 minutes late which we didn’t realise. The house is run down and in need of a little work to make it the standard that you are listing it at. The shower head kept falling to bits while showering! Tried to wash a few baby clothing items but the washing machine was full of dog hairs. Positive things are my mum said her double bed was comfortable and the location is great. And the kitchen was well equipped. I believe that the owners don’t know what’s going on with the cleaning side of it. The house isn’t even having the basics done! I paid £800 for this stay which is massively overpriced…I do want some of that refunded as this is listed well overpriced and due to our experience. I have used Sykes cottages for all of my holidays and never had a bad experience but this needs to be addressed especially if someone is taking a baby and expecting to have the basics there. I think it’s down to the company that is looking after this property as I don’t think the owners has any idea the property isn’t being looked after properly.

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• Simon - Verified booking

  On arrival it was a struggle to open the main door.

  When entering we had noticed lack of cleanliness windows were all smudged and marked mirrors were also dirty too, cobwebs found everywhere. The downstairs toilet light was constantly flickering when using it. The upstairs landing light also flickered, the master bedroom main light was not working at all (but got replaced when got in touch with maintenance), the main bathroom had broken floor tiles, the second set of double doors in the living area was a wrestling match to open close and lock so we didnt open them again, there was a chip on the hob in the kitchen, all the lamp shades need cleaning or replacing as they were dirty, the hot tub cover was covered in bird droppings which had not been cleaned in a while, they had used slate surroundings the area so be aware that you'll need some foot wear getting in and out of the hot tub, I'd also recommend an umbrella whilst in the hotub to avoid getting bird dropping on you. It should really have a canopy over it like one of the neighbouring hottubs has. Could do with replacing sofas badly worn and sunken and lingering smell off dog ( which i understand it was a pet friendly accomadation but could be cleaned properly) there are some good poits though, the beds were comfy the hotub it self was nice, when your not getting bird droppings on you, the showers in bath main bathroom and ensuite were good. The wifi helped alot as it is a complete signal deadspot, plenty of cutlery and crockery provided. We would stay again if a few upgrades and general maintenance were done. We paid 850 for the week and although was cheap for the accommodation you can see why it was cheap.

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• Carl - Verified booking

  You approach on a narrow road with no passing places, I imaging in summer this would be pot luck to whether you'd meet another car and have a 500m reverse or not!

  One parking space on an incline, which was often parked in by others. Outdoor decking is dirty, covered in debris which has not been cleaned since autumn. The banister on the desking is rotten and would probably snap if you were to lean on it. The chairs and table outside (on both decks) are dirty and rusty. Windows are filthy, both internal (covered in previous dogs slaver) and externally. Moving into the property, sofas are damaged and worn, general cleanliness is shocking - large clumps of previous dog hair, dirty/dusty skirtings, marks on walls and furniture, sand on floors, stairs carpet dirty and stained. TV in main lounge does not pick up most channels - had to change remote batteries. In kitchen ceiling spot lights not working, fridge has a damaged seal so struggles to cool, oven has had all symbols rubbed away so difficult to use. Kitchen window and blind are filthy, kitchen door handle broken. Outdoor area to rear was covered in leaves, twigs and general mess. Door leading to this area had a broken handle. Hot tub cover was covered in bird mess... luxury this area was not! Upstairs, again floors, windows and furniture dirty. Bed was 'okay' I'm not sure its a kingsize though like advertised - two singles pushed together. Main bedroom door handle broken so couldn't close door - balcony out of bedroom glass railing was filthy and seats were rusty. The house in general could do with a good clean and refresh. Overall disappointing!

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• Megan - Verified booking

  It was mentioned in the listing that there would be a swimming pool on site however that was not the case as when we got there some people said it was a plan about 5years ago and not got pushed any further.

  Also the cleanliness of the house was not great, there was cobwebs everywhere, inches of dust on top of wardrobes and on blinds etc. Hence all the cobwebs there were loads of spiders crawling about which is understandable because of the season changes but for the amount there was it was not nice and comfortable to sleep with. Speaking of comfort, the beds and pillows were ridiculous, I had 4 pillows to myself but felt like I had 1, I’ve got chronic back pain originally and so has my mum who has got a medical condition where her back needs to be risen and we were both in so much discomfort due to the pillows being so flat. The mattress itself was average, no life or bounce to it. We had a maintenance man come out as I went to put the heating on in my room, as soon as I did I could smell gas. My mum said it’s probably just dust I can smell, as she went to check behind the radiator, the whole radiator fell off the wall and was hanging on by tiny temporary screws. Immediately turned the radiator off, took pictures and sent them straight to the people in charge. Few hours later they sent out that maintenance man who fixed it straight away but mentioned the mattresses hadn’t been changed in over 11years, when the site first ever opened?? Besides all that, had a great stay, liked how big and spacious the place was along with the fact that they provided a smart TV where you could watch Netflix, Disney etc.

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• Rachel - Verified booking

  I thought the inside decor was really cosy and beautiful and was surprised by the uplifting high ceiling and windows at the back of the lounge area with views of outside trees.

  Lying in the hot tub with the trees and sounds of bird song was really relaxing and really miss that part of holiday. Please don’t get rid of the hot tub as made the holiday extra relaxing. We were also surprised how close we were to sea; as walkable in 10 minutes. After couple of days discovered cliff path from top of lane hill; just outside houses area; I thought it was just someone’s drive; was handy to walk the dog. Would be good if there was a cliff path sign there, but it’s just handily opposite the dog poo bin. The cliff path area was stunning, and surprised to find walk north to Chapel cove closer than we thought( although would be more of a trek with a young family and beach stuff to carry; so would be easier then to drive to);and amazed such a small cove had a really good cafe and toilets. Would definitely love to come back sometime. There is a friendly grocery store; which we should have used more but had arranged a Tesco delivery; also a great pub and a relaxing bar where you can order food. Also a chip shop that is open the later part of the week and weekends. The gift shop near bar has a great supply of beach type stuff if you forget anything, like flip flops, beach mats, towels. If you love the beach; you really wouldn’t need to venture out of Porthtowan if the weather was good.

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