Dog Friendly Villas In Portloe

Reviews

What our customers say about their holidays

• Joyce - Verified booking

  Wonderful location, lovely clean cottage with amazing views of the harbour and cliffs beyond.

  We were met with scones, jam, milk and clotted cream in the fridge which was very nice. Linens and towels were great quality and clean and bright white. The cottage is very nicely decorated in a beachy theme, the kitchen had all the necessary equipment as well as coffee, tea and sugar (some basic herbs/spices/olive oil would have been welcome as there is no shop within walking distance). No hair dryer was provided and the glass on the wood stove had to be cleaned before we could enjoy the fire. We really enjoyed sitting out on the terrace in the sunshine watching the waves and the seabirds and had lovely cliff walks each day. The beaches in the surrounding areas were wonderful and as we were there in the “off season”, our dog was able to enjoy them as well. We would caution anyone with small children or any mobility issues as this cottage is on a very steep cliff and there are very steep stairs inside and outside the cottage. Although we enjoyed our stay, our first night was a bit chilly as the electric heaters had not been on and it took until well into the following morning before we felt the cottage had warmed up sufficiently. There is no mobile service in this area so we were not able to contact the housekeeper but emailed Sykes for assistance, it took 24 hours for Sykes to respond and by that time my handy husband had figured out the heating and we had burned through all of the logs provided! Very surprising in view of Sykes reputation for customer service. A lovely place no matter what the weather!

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• CAROLE - Verified booking

  We were a group of 6 adults and 2 dogs and we really enjoyed staying at this comfy perfectly positioned cottage.

  A warm welcome awaited us as we found a bouquet of flowers and a delicious cake on arrival. As clearly stated in the terms and conditions I paid a cleaning charge of £15 per dog which is standard on booking accomadation . As a suggestion for the future you might consider this- I understand the need for a deposit because not all guests would necessarily leave the cottage as clean as when they arrived. But on other holidays I have booked elsewhere they report back to say if any of the deposit would be refunded after your stay. I always take care of the property as I would my own home and leave it clean and prepared for the cleaner. We often get positive feedback from company we have rented. Obviously I do not expect this on this occasion because that is not in your terms. Another suggestion would be to provide more tea towels (we only had 2) and 1 spare set of laundry if there are 6 people renting. I hope this is taken as positive feedback because I would emphaise how much we truly enjoyed staying at such a comfortable cottage and would love to book it again. Thanks Carole.

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• Karen - Verified booking

  Cottage has beautiful views in a stunning location.

  Unfortunately, the cottage itself is a major disappointment. It desperately needs a thorough deep clean and refurbishment. There is an overpowering smell of mould/damp, wet dogs and a dirty vacuum especially upstairs. Mattresses are heavily stained and the carpet beneath the bed base was filthy. Furnishings throughout are old, tired and feel sticky and damp. Doors to bathroom and WC don’t close, the toilet seat is dangerously loose, the WC window latch/wood are rotten and won’t close and fittings are rusty. There is evidence of mould spores on walls, especially upstairs which appear to have just been painted over. We were unable to hang clothing in the main bedroom fitted wardrobe due to damp and the smell. Floors are dirty and tacky especially in the corners and flooring trims/skirting boards were thick with grease and dust. Outside, the furniture was covered in animal hair, the BBQ was old, rusty and unusable and a bucket on the table had very old wet cigarette stumps in it. At £200 a night, this is a rip off. Would give no stars if I could.

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• Geraldine - Verified booking

  On the website it is quoted as “fuel & electricity incl” as the only fuel other than electricity is logs I was disgusted to find a note telling us not to touch the log pile & to find only 6 logs in the basket: that is misrepresentation.

  Since my visit 6 months ago the hinge on the loo seat is badly corroded as are the joints on the heated towel rail. I have photos should you want to see them! The windows rattle & a howling draught comes through them, especially the bathroom. The storage heater in the twin doesn’t work & the one in the double chucks a HUGE amount of uncontrollable heat out, it is a sauna! Lose a cupboard in the kitchen & put a slimline dishwasher in….. I was shocked & disgusted that on stripping the bed I found at least 3 large yellow/cream stains on the mattress protector… REALLY?? There is no emergency / info booklet for drs, etc or places to eat & their opening times. The pub was shut & the hotel doesn’t allow non-residents in for meals, they tolerate them for cream teas only!!!! Why oh why won’t the owner put in a wifi extender? This day & age most people need access to it 24/7, the main bedroom has no wifi at all…. For £200/night in March it is a rip off when all of the above is taken in to consideration.

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• Deb - Verified booking

  We stayed at Kerbenetty Xmas 2022 and again this xmas , the location and position is perfect, the cottage is warm and cosy and has everything you need.

  However the cottage smelt a little damp this time and the living room smelt very "doggy" so much so that it really kicked off my allergic rhinitis and so my stay wasn't as pleasant as it could have been. Although we take our dogs with us we don't allow them into the living room as requested, but previous visitors must have done. On a little investigation we discovered some very mouldy smelly cushions in the cupboard under the stairs. The house was definitely not as clean as when we visited last year and there was no welcome pack. Maybe the owners have changed housekeeper? The carpets are very old and could do with replacing as I think the doggy smell in the living room is probably coming from the carpet and rug. The toilet seat in the main bathroom keeps slipping and needs replacing, I see several other visitors have mentioned ti's in the housekeepers book. I didn't rebook for Xmas again due to my allergy, but do love our stays here and would book again if they can sort the smelly carpet.

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