Villas In North Yorkshire

Reviews

What our customers say about their holidays

• Mr Jordan - Verified booking

  We stayed at this property last year and were looking forward to a return visit. However, after a 5 hour drive and looking forward to a nice cup of tea we were disappointed that the welcome pack this year consisted of a few bags of broken pieces of chocolate. when last year it was a jar of Kenco coffee, a box of teabags and a nice bottle of wine. We did not expect to have to go and find a supermarket straight away to purchase these basics that were supplied last year. Also, there were no slip-on slippers as there were last year. The TV in the lounge still does not work properly and constantly loses the picture. This is being blamed on a broken transmitter which I find strange as the TV's in the other rooms work fine. There was mould around the bathroom shower screen and black marks behind the taps. The less said about the plastic bath mat the better, it looks disgusting. All in all, this is very sad as it was excellent last year. We also noticed that other visitors sang the praises of the welcome pack so perhaps it was just us, but it felt like penny-pinching, and as I have said above, I could have done without having to drive to a supermarket after a 5-hour drive to the cottage. Although generally well equipped in other ways, I would no longer class this cottage as 5-star.

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• Mr Brenton - Verified booking

  The good: - Great location for Malham and the Pennine Way - Lots of space in living areas and two of the bedrooms - Clean The bad: - Lacking some basics (scissors in the kitchen; saucepans big enough to cook basics for 4) - Very small and compromised bathrooms - In poor state of repair in places (large glass shower door held on with silicone, and fell off; bad smell from drains; TVs in bedrooms not working) - Layout of outdoor space leads to a total lack of privacy in garden (which is shared with the neighbouring cottage). For example, the Hot Tub is placed just a few feet from the one belonging to the neighbouring cottage, meaning no privacy if the neighbours use theirs at the same time. (Especially so if you have neighbours who spend their time smoking, drinking, swearing, shouting and arguing in the hot tub!) We eventually cut our stay short and came home a day early. The owner did offer a partial refund, reflecting some of these issues, but this has never materialised and he has since stopped answering messages asking him to honour his promises.

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• Mr Hailwood - Verified booking

  We found The Gate House in Whitby a luxury holiday home, very well equipped, in fact everything thought of. We did worry though about spilling hot drinks while on the velvet sofas, which were very comfortable. We were also aware how easily the beautiful tiled floors would have chipped if we’d have dropped anything. Although we found the cottage suitable for us, it would not suit older people with mobility issues or disabled people. One bedroom is downstairs but the only bathroom is upstairs, to use the shower the roll top bathtub is quite high to climb into. Downstairs there is a separate toilet and small basin. The furnishings in the cottage were very tasteful and expensive, lovely paintings on the walls, the beds very, very comfortable, good hotel style bed linen. The kitchen was well fitted, dishwasher and washing machine ,plus an American fridge freeezer. 3 flat screen TVs, books and games to keep guests amused. Plenty of parking. There is a main road running by the cottage but even with the upstairs bedroom windows open it wasn’t noisy at night.

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• Dorcas - Verified booking

  This is a beautiful small cottage situated in a glorious setting with partial views out to sea across to Robin Hoods Bay from the kitchen and lovely moorland views from the main living area.

  The cottage is well fitted out and provides opportunity for eating in if you don’t want to drive. There are wonderful walks from your door step and opportunities for exploring this beautiful area of North Yorkshire. The owners are very responsive to issues as and when they occur and communication was easy. It is worth noting that the cottage is isolated and the long drive from the main road is single lane with the last 900 metres being an extremely narrow bridle way with very few opportunities for passing. In wet weather the side verges are extremely soft making pulling off the road not an good option. Unless you are confident in rural reversing on a restricted road then this cottage may give you a problem especially in the busier summer months when there will be more visitors. If it wasn’t for the access to the property I would rec this without hesitation to anyone who loves the idea of rural isolation in comfort.

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• Richard - Verified booking

  Sykes are aware of our dispute with Cottage Anton.

  We left on Thursday because the host was unable to address our problems. We were offered a refund if we left early but so far we have only received a partial refund. During our state, we had no hot water which made it very uncomfortable when we showered. In addition, the towel rail in the bathroom was not working. The bedding was awful with the pillows being thin and very lumpy meaning that my wife ended up with numb ears. The duvet wasn’t big enough for the bed. The underfloor heating was lovely and the property itself is absolutely beautiful. The problem was the plumbing. I believe the host did try to engage your plumber but was unsuccessful. It’s horrible when you’re in a property surrounded by snow and you cannot have a lovely hot shower and then dry with lovely warm towels. Sykes are aware of our dispute and we expect them to get the matter resolved.

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