Richmond Holiday Cottages

Reviews

What our customers say about their holidays

• Julie - Verified booking

  Nice cottage but not worthy of 5 stars as there were a few issues with the cottage.

  1. No welcome pack, not even a packet of biscuits, milk etc. The first time in over 25 years of staying in holiday cottages that I have not had a welcome pack. 2. No information on where the rubbish bins were and what day the bins were emptied. 3. No information on where the log store was. Checked with a neighbour who showed me where the log store was but this was padlocked and no key was available in the cottage so we had to buy our own fire lighters, kindling and logs as there was only a small basket of logs available in the cottage, an expense we had not catered for. Your description clearly states all fuel for the stove is included in the rent, this is not the case. 4. One of the storage heaters in the living room did not work so it was chilly in the evenings if the fire wasn’t used. 5. Not one empty kitchen cupboard available for us to use so had to pile all our dry goods on the kitchen windowsill. 6. No storage in the bedroom as the wardrobe drawer, the wardrobe itself and under the bed was crammed full of bedding and towels. Again we had to pile jumpers on the windowsill as there were only tiny drawers available to use in the bedside cabinets and the chest of drawers. 7. No where available to store our two suitcases so we had to scrabble about under the bed (which was filthy) trying to move everything around so we could at least get one case under there. We then had to keep moving the other case around the bedroom as the bedroom is small. 8. I was informed by the owner that there was no hairdryer or iron - a 5 star property without the basics? 9. The patio area was ankle deep in leaves and clearly had not been swept in weeks. The patio furniture was also dirty and I had to wipe all this down and get rid of all the leaves before we could use anything outside. Surely the cleaners should sweep the patio and wipe the furniture down? 10. The settee in the living room was very low and there was a metal bar that stuck in you when you sat down. I know it was a bed settee but surely it would be better to buy a quality settee for a 5 star property. We enjoyed our week but the above issues did take the edge off the cottage. As I say definitely not worthy of 5 stars, we have stayed in far better properties that you have given 3 and 4 stars for.

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• Paul - Verified booking

  On arrival at the cottage, we discovered it hadn't been cleaned from the previous renter, several days earlier.

  It had dirty towels and bedding lying around with a rancid smell. We contact owner via mobile number provided, who firstly said Sykes hadn't sent him the booking, booked in March, followed by why don't we just go home and get a refund from Sykes. Ad we'd travelled with our dog, we thought it better to get this resolved, as travelling again so soon would up set the dog. Within about 40 minutes a lovely lady turned up to clean the cottage, but it was a bigger job than she first expected as the fridge was in a shocking, as was the bathroom and oven. As the cleaner said, she'd visited other cottages on site earlier that day to clean but had never cleaned this one. Nearly 2 hours later we were aeventually able to move our things in, and begin our little relaxing break. The garden is secure for dogs and the site itself is very relaxed and safe to walk around. The cottage needs a good revamp, the wet room needs sorted as black mould on silicon never looks good. Major concern was the smoke alarms didn't work, we know this as we burnt something and they never went off.

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• Jade - Verified booking

  Absolutely adore this cottage!

  ! It has everything you could need: comfortable bed & sofas after long days of walking, a fully kitted out kitchen (great for COVID times when eating out is more difficult) & a lovely free standing bath & shower for some relaxation. The small village of Keld takes you right into the Yorkshire Dales & is perfect for exploring. Lots of walks start from Keld to the surrounding areas & villages where you can grab a bite to eat in some great pubs/cafes. You are a short drive from some stunning locations such as Aysgarth Falls & Hardraw Force which are definitely worth a visit. The owners Stuart & Doris are lovely & are happy to help if required. Perfect cottage, perfect location & for us, a perfect holiday! Would love to return again one day!

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• Christine - Verified booking

  Cute 1 bedroom cottage.

  Very relaxing chilled out break had. Cottage was well equipped for our needs, really comfy bed, good TV with fire stick access to streaming channels. Great walk in shower (only issue was water drainage poor until husband unclogged drain). Freezer section on fridge - door not closing properly (probably needs defrosting). Instruction needed for cooker dials as not clear what symbols meant - had to google in order to figure out to use oven. Nice enclosed courtyard to sit out weather permitting. Visits to barnard castle, Eppleby, staindrop, high force, gainford, romalkirk, Middleton in teesdale, eggleston, ovington and Hatton magna. All in all a relaxing break - would return for peace and calmness.

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• Judith - Verified booking

  High Head is a lovely cottage in the village of Keld.

  Although small, it has been beautifully modernised so that it is well equipped with quality goods. It was a pleasure to stay in the cottage. There is parking directly outside the cottage and lots of wonderful walks literally start outside. One thing we missed was a garden so that we could sit outside. However there is a small community garden opposite. On a practical note there is no shop nearby. I did a 'big shop' in Catterick Garrison supermarket before arriving but I'm sure that there could be online delivery as well. The Community Museum opposite the cottage gives lots of insight into the history of the area so we enjoyed exploring the mining remains, as well as the waterfalls and footpaths.

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