Filey Holiday Cottages

Reviews

What our customers say about their holidays

• Eve - Verified booking

  This is the worse property that I have booked through you.

  First impression was the patio door which looked dirty but this is actually inside the glass. All carpets are badly stained and dirty. The dining table wobbles and the dining chairs are dirty in the ridges at the back. Lounge furniture is stained. I had to dust the window sill and bottom of the window in the living room as was filthy with dust, dirt and dog hair. I had to set up the TV as it only had BBC channels, I also had to fill the dishwasher with rinse aid and salt. The fridge freezes the products in the actual fridge area. The extractor fan is unsuitable for use as when put on it makes a loud racket. The kitchen is very badly equipped with crockery and cooking utensils, could not use the microwave as nothing to use to heat things up in. No tea towel, dishcloth, dusters, dustpan etc. One of the under cupboard bulbs isn't working. There was black dog hair on the landing carpet when we entered the house and was getting onto our clothes and towels. The standard of cleaning in general is very poor. Bath panel is cracked, the rubber seal is filthy. The mattress on the king-size bed is very badly stained. The whole house needs a deep clean, redecorated and new carpets, fridge, extractor hood, bath panel, king-size bed and mattress. No dog bed or blankets as advertised. The Wi-Fi is very weak and slow. The TV remote does not work properly. We will not be using this property again.

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• Samantha - Verified booking

  Lovely stay at sand castle cottage.

  The house was lovely with everything you need, the complex was nice and tidy and a good walkable distance to the beach. Having youngest with us we appreciated the little touches for them including a box of toys/books, a ball, net, bucket and space etc The only thing that let the accommodation down was the one site facilities. The swimming pool was a little run down and the toddler pool closed the whole week. The pub was up to date but most of the staff we're rude and the food wasn't great (cheap burgers burned for example). We didn't get around to trying the pizzas in the pizza shop but we did get some microwaved bacon sandwiches. Theres a little arcade at the back of the pub which was fun. But we didn't find a park until the end of the holiday because its not sign posted. Also not far from the house they are still building properties. This didn't disturb us but during the day you could hear it. Last thing unfortunately the house is dog friendly, which as a family without a dog I didn't appreciate the dog smell in the house. Its only faint so it was fine but if you have allergies to dogs probably not the place for you. Overall i would say i wouldn't be against going back to this property as it was lovely baring the dog smell but i would make sure i had enough food to not require using the local pub

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• Lynn - Verified booking

  Sandcastle Cottage is based near to Filey, a lovely seaside resort near Scarborough.

  There is easy (but hilly) access to the beach from the cottage, where you can walk along to Filey village. The cottage itself is lovely with everything you could need for a weeks holiday. The bedrooms were large and the beds were comfy. The kitchen had a washing machine, fridge and everything else you need (only got a small freezer box in the fridge). Central heating could be increased/decreased as you pleased. The living room was also large with a dining table and chairs. Television was good with many channels and Amazon Prime and Netflix available to watch. However, the couches were not the comfiest and were quite low to sit on but were fine for the amount of time that we were actually in the house. On arrival, we noticed that there was quite a bit of damp around the bath area, but once reported to owners, they immediately sent someone out to fix this. The house allows dogs and so the carpets were not perfect and had a few marks on them - to be expected with light colour carpets and dogs. The village has a pub on site, which we visited for dinner a few times, the food was good and they allowed dogs in. There is also a gym, pool, shop and pharmacy. Overall, we liked this cottage and would definitely come back in the future.

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• Larraine - Verified booking

  Great cottage, spacious and comfortable.

  Mattresses were good and comfortable. Parking on street was never a problem and it is close to pubs, tea room, food shop. Mostly the kitchen, which was very nice with a large oven and hob, was well equipped. But if I have to be picky I'd say they need to provide more than one Tea towel for a week, a pair of oven gloves and some bin liners. Also two bedrooms have no hanging storage so that was awkward at times. A few hooks and hangers in both bedrooms would have been good to hang dresses etc. If two people are sharing the twin room, one small set of drawers with some of the handles missing is not enough storage. Put some hooks on the wall perhaps. It states on the description the cottage is a 'stones throw' away from the sea, so I took that to mean I could walk it, you can't! I wish I'd checked the map before booking. It's a misleading description and Sykes need to take that wording out. The cottage is deceptional and is larger than it looks. It's probably not suitable for the very elderly or anyone with walking difficulties as it has one or two steep steps in the kitchen and dining room and a few smaller ones too. Generally it was clean and well equipped and I would recommend it.

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• Marie - Verified booking

  Love The Bay, Filey; great resort and beach.

  This cottage was nice, good location, nice homely touches and comfortable. Yes it does have a bit of wear and tear but that is to be expected and nothing that bad (although the mould around the bath does need attending to). It is unfortunately let down by three things though: one it was very dirty! The owner needs to get a new cleaner. We arrived at 2.30 at the same time as we saw the cleaner go in, the cleaner then left 15 mins later! Not enough time to do a proper clean and it showed! Bathroom was filthy; hair, dirt on bath and sink, I had to clean it. Thick dust everywhere on tvs, etc. Floors still had bits everywhere so wasn’t hoovered properly. I think only the kitchen surfaces had been cleaned (other areas in kitchen were dirty) and the beds made. Second, Wi-Fi is terrible, very intermittent, tried to reset the router several times made no difference, wouldn’t work on my phone at all, couldn’t stream Netflix or BBC iPlayer on tv (plus tv signal wasn’t great); lastly, it needs better outside seating as the bench is very uncomfortable. We had a lovely stay though, weather was great, walks on the beach were fab!

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