Scarborough Holiday Cottages

Reviews

What our customers say about their holidays

• Phil - Verified booking

  The lodge was very comfortable and well equipped, although the patio furniture is now looking a little worn.

  The main reason we booked this lodge over others is that the photos showed it to be in a nice, private and secluded spot next to a line of trees providing shade, only to find on arrival that it had been moved to a less-private and hilly spot. Not happy at all and Sykes have been extremely dismissive about this, saying that they sent me an email in April - 4 months prior to notify me of the move (it's now August). I did not receive any such email. Further to this, Sykes are still advertising the lodge as though it is in its former tree-lined location! They will no doubt come back and say the previous location easily became flooded, but in a hot August this was not an issue for us. Then there was a problem with the wifi connection to my laptop. The wifi itself worked well as we connected all 3 phones, and an ipad with no problem, but I needed the owner's permission to speak with the wifi company to set up my laptop, only for Sykes to reply that the owner had stated that no-one else had had this problem, basically saying 'Tough - get on with it!' Not what I was expecting to hear. As I could not connect in order to attend to some urgent work we had to come home a day early. Overall not happy and feeling let down.

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• Stephanie - Verified booking

  Our stay was very disappointing and unwelcoming; it was certainly not value for money.

  I had to clean the fridge before I could put food in it, a used towel was left on the bathroom radiator, the bath mat had some dubious stains on it and we weren't sure if the double bed had clean linen (the duvet was so crumpled, it looked like someone had slept under it). The small bedroom should have been a single room - having two narrow beds in there made it very uncomfortable and difficult to sleep. Previous occupants had put cooking trays and dishes away dirty, although in all fairness, the dishwasher didn't dissolve the tablet when we used it so we had to rewash some dishes. The front door needs some attention - it was difficult to open from the outside and we often had to resort to putting a shoulder against the door. We drove past the cottage because the name was obscured by plants. It was not clear where we should park, before we had read the instructions inside the cottage, and we didn't know if we could use the garden which was a shame as it was lovely weather. We understood that a welcome pack wasn't guaranteed but having a written message on the chalkboard about items that had been "left", such as milk and bread, but weren't actually there made us feel like the owners had really made no effort for us at all.

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• Ann - Verified booking

  Finch 59 is a lovely lodge with quality fixtures & fittings.

  It is on a nice pitch over looking an attractive central grassed area. This lodge was previously on pitch 15 across the road next to the trees & is now on a raised pitch 59 - hopefully this resolves other guests confusion. There isn't a number on the lodge but can be easily found by following the numbers on adjacent lodges plus its grey not white. Finch 59 is on your right. Finch 15 is on the left. During our stay I reported a few maintenence issue that were not detrimental to our stay but if not reported the lodge will deteriate. 1. Washing machine comes on but does not fill with water assume door not activating machine due to being integrated. 2. Living room door, twin bedroom door & patio door need adjusting. 3. Key box difficult to close & catches your fingers. 4. Some gutters leaking. Flooding - Pitch 15 & surrounding lodges under water due to severe weather - so yes it does flood in this area. All issues reported to Sykes via telephone & Whatsapps. However this is not a complaint as the lodge is lovely & the park has many facilities. Would stay again in the future.

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• Lisa - Verified booking

  We've had a fantastic week in the cottage and we're really happy with it.

  There were extra little touches that were lovely and would have been helpful to know were there as we carried them all with us unnecessarily! (toilet roll, toiletries, pot liquid, dishwasher tablets, tea towels, tea & coffee) There are a couple of little snagging bits in the cottage that need looking at but we understand that it has recently been purchased and I'm sure they'll get done soon (the kitchen door doesn't close without slamming it which isn't good if it's late at night or early morning! The master bedroom door squeaks very loudly so it's hard to get in/out without disturbing the family, the dryer function on the washer/dryer doesn't work but you can still wash your clothes) I wouldn't let any of the small snagging bits put me off and would definitely book again as this cottage is lovely and located in a good place to travel to either north or south bay. It was clean when we got there and was easy to leave clean when we left as there is a vacuum and mop. The beds were made up with clean linen and the rooms are spacious. Thanks for a lovely stay!

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• Lisa - Verified booking

  We've had a fantastic week in the cottage and we're really happy with it.

  There were extra little touches that were lovely and would have been helpful to know were there as we carried them all with us unnecessarily! (toilet roll, toiletries, pot liquid, dishwasher tablets, tea towels, tea & coffee) There are a couple of little snagging bits in the cottage that need looking at but we understand that it has recently been purchased and I'm sure they'll get done soon (the kitchen door doesn't close without slamming it which isn't good if it's late at night or early morning! The master bedroom door squeaks very loudly so it's hard to get in/out without disturbing the family, the dryer function on the washer/dryer doesn't work but you can still wash your clothes) I wouldn't let any of the small snagging bits put me off and would definitely book again as this cottage is lovely and located in a good place to travel to either north or south bay. It was clean when we got there and wad easy to leave clean when we left as there is a vacuum and mop. The beds were made up with clean linen and the rooms are spacious. Thanks for a lovely stay!

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