Rosedale Abbey Holiday Cottages

Reviews

What our customers say about their holidays

• Catherine - Verified booking

  We alerted the property owner and booking.

  Com of the time of arrival . Received an email suggesting they would be there to hand over the key.I had no other information given to me at this time. When we arrived at the property there was no one there. We hung about for an hour then went to the local pub to try and phone for help as we had no signal on our phones. We waited on the phone to Booking.com on the pubs land line for nearly an hour with no answer. At this point we were very hungry and tired (also aware of using the pubs phone)and went to another local pub to get some food. I did go on chat at booking .com for advise and also emailed sykes holidays , booking.com several times. I could not get a signal. On chat they said they would get back to me within half and hour. I had told them that I had no signal. At 9pm we went back to the property hoping someone would have come or left a note etc. On looking around outside we realised there was a key in the key lock but at no point have I been given a code. My son tried for nearly an hour to get into the code and eventually cracked the code and got the key. I am unsure what we would have done as I expect everywhere was booked. We would probably have had to drive all the way home. You can check the emails and chat and at no point did anyone give us the code. When I eventually got in we had access to wifi and noticed that Booking .com had tried to phone us at 8:30pm. This was useless as we had no signal and I had clearly told them that on the chat . Very stressful and annoying start to the holiday. We were not expecting to go out for a meal due to covid and had brought all our meals to cook. I would like some compensation for this awful start to our holiday!

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• Judith - Verified booking

  Yet another wonderful holiday at the Chapel.

  This time we were having a very special vow renewals service at the local church. The cottage had everything we needed and plenty of room for manicures and beauty treatments, courtesy of the church warden's daughter.The church is beautiful and so peaceful - please sign their visitors book to try to save it. Let's keep it there for another 200 years. We couldn't have had anywhere better to stay. Plenty of room for everyone and the two bathrooms made getting ready easy, which was pretty impressive with seven adults. The rooms are lovely and it's so restful. I love the room where you can hear the stream running by. Just imagine the equivalent of two and half weddings going from the same location and you'll understand why we keep coming back to the chapel. Everyone was comfortably seated for the take away 'Desperate Dan' steak pie from The Coach and Horses pub (wonderful pub, check it out). We even sent the boys out for breakfast at Graze on the Green (delicious food and caakes, very friendly), so we could get ready in peace. Large fridge and separate freezer were great, no problem with being able to stock up for days ahead. A week isn't long enough. Plenty of local places to visit and you're near to Whitby, Helmsley and the North Yorkshire Moors Railway (check out dining services on the steam trains, or the steam train driving experience if you're so inclined). The chapel owner uses it for his own holidays, so you know it's good. He's so helpful and friendly, thank you Mark. We'll be back.

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• Pam - Verified booking

  The cottage is in a lovely position with wonderful views across Rosedale and a very pleasant garden.

  There was, however, an issue around space. The ground floor open-plan living/dining/kitchen area was tiny and smaller than it appeared in the photographs. Even with only two guests and a dog, we were cramped for space and we certainly wouldn't have wanted to be in a party of four. We felt that we would have had more room to move on a narrowboat. There are some small inaccuracies in the cottage description. The first floor bedroom does not contain a standard sized double bed and fuel for the wood-burning stove is not included as implied. There was enough for the first night but the expectation was that guests would provide the rest. Most cottages state this explicitly but this cottage did not. It is also not made clear that neighbours have access through the garden. The cottage was clean and well presented but evidence of a previous canine visitor was clearly evident on the lawn when we arrived and had not been cleaned up. We do not have satnav and were concerned that directions to the cottage were very poor, being both confusing and contradictory and bearing no relation to either a standard road atlas or an OS map. Sadly, the two requests made for further clarification from the owners went unanswered. We were greatly helped by the Phillips Street Guide to North Yorkshire which enabled us to make some sense of otherwise incoherent instructions.

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• Jeremy - Verified booking

  The "roadside parking" was a real issue.

  We were only given some clarity on this by email on 29th September, 3 days before we were due to leave for our holiday. This email spoke of off road parking at the bottom of the steps to the row of cottages. When we arrived we found the off road parking was occupied by a deep fenced-off excavation, seemingly work in progress by the water company, and a large heap of hard core, presumably left by the water company to back fill the excavation when work is completed. All of which made it extremely difficult to park with any sense of security. This situation soured our holiday and I believe Sykes/owner should have informed us of the full facts about the condition of the off road parking, allowing us time to change the date of our visit or Sykes/owner to make alternative arrangements for parking, in what is a very tight location under normal circumstance. Also I don't understand why there is no thought given to mentioning, that due to the steps that have to be used to exit and access the cottage on each occasion, that these steps might be difficult the older person or anyone with a walking difficulty. It sounds as if we have nothing good to say about Ghyll Cottage, which is not correct. The cottage was comfortable and with great views, but this experience leads us to think twice about ever using Sykes in future.

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• Kirsty - Verified booking

  A quirky old property that is feeling its age.

  We had a lovely stay and the property is well positioned. However, the listing needs updating. There are not three double beds, as stated and photographed, but two double and two twins. The kitchen is very different to shown and now has an induction hob which needs to be stated as it cannot be used by someone with a pacemaker. This was an issue for us. The property was not very clean, with lots of dust and cobwebs. Carpets very worn, especially in the lounge. Some nice furniture, some very old and tired. The doors don’t fit properly, making them very noisy when opening and closing. Kitchen, whilst fairly new, is designed with the fridge in front of cupboards, this could be easily remedied by moving one of the storage heaters and relocating it. The bedding was very old and worn, our had bloodstains on it. Towels were good and seemed fairly new but the bathrooms are very old and grubby, in much need of a re-grouting and new shower screens at the very least. The TV was difficult to use, perhaps some very clear instructions left by the remotes would help? The property instruction book was very interesting, with lots of old photographs and maps of the area, but it does need to be updated. The owners, whenever we contacted them, were very helpful and friendly.

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