Holiday Apartments in St Ives

Reviews

What our customers say about their holidays

• Karl - Verified booking

  Overall, this is an amazing apartment with breathtaking views of Carbis Bay and the surrounding coastal towns.

  We had only three minor points of feedback: 1. The shower water pressure was weak, and the pressure buttons did not seem to adjust the power. Although the shower was functional, it took longer than expected. 2. The WiFi signal was quite slow, running at about 10 Mbps at times. This occasionally caused lag when using the television and phone simultaneously due to low bandwidth. 3. There was some noise from the neighbors upstairs. While this isn't something you can control, it's worth noting that they were often loud, with frequent banging, even late at night, and constant stomping. However, these minor issues were insignificant compared to how pleased we were with everything else. The location is excellent—just a 2-minute walk to the train station. The apartment was well-equipped with all the essentials, including a television with Netflix and Prime Video. It was clean, cozy, and felt very homely. We would highly recommend this apartment for couples or families looking for a coastal getaway. There are many great places to explore nearby (St. Ives being an obvious choice), and it’s wonderful to have such a beautiful and comfortable place to return to. The beach is just a 10-minute (steep) walk downhill—a fun journey that certainly helped burn off the amazing local food. The beach itself is beautiful, and we thoroughly enjoyed spending a whole day there during the week. We will definitely recommend this apartment to friends and family and hope to visit again in the future.

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• Neil - Verified booking

  We have stayed at Heron four times.

  The location is lovely and the parking is a bonus. However this year we were disappointed with how dirty the apartment was. We had to clean the fridge before we could use it. The oven is in desperate need of a clean. We used it once but the smell of old burnt food was overwhelming. There is a desperate lack of kitchen utensils, no decent frying pan for example, which along with the dirty oven made self catering a challenge. The bathroom is mouldy ( a point picked up in previous reviews) and has gotten worse over time. The furniture is also tired and the sofa was quite uncomfortable. The curtains are ripped ( as they were last year ). The rug is a trip hazard. As I said, a parking space is a bonus but this year the signs were all broken and it was unclear where to park . We returned one day to find no space which was really frustrating. I reported all these issues to the holiday company and in fairness they offered to redo the cleaning but we declined. I also reported the main issues again when we returned home, but no response hence this review. Heron has been our ‘go to’ place in St Ives and has represented good value for money but we shan’t return until there are improvements, but if you value location and lovely views across the harbour above all else this is probably the place for you.

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• Adam - Verified booking

  We had a toxic gas leak from the fridge in the apartment at Dolphin Watch, that could have been deadly.

  The Company were swift in replacing the fridge for us (although I had to help....assisting with the lifting down stairs of the old fridge and the lifting upstairs of the new one. We also had a faulty toilet, this was not rectified. When I tried to engage with Carbis Bay Holidays about our experience and the stress of the toxic gas leak, they ignored all my emails for over two weeks. When I got through on the phone to ask why my emails had not been answerd, they advised me that the owners of the property would offer no apology or compensation of any kind, as they could not be 100 percent sure that the fridge had been leaking toxic gas. After all the research I did online I can be certain it was a gas leak....I can also be certain that the cleaner must have smelled it too when cleaning before our arrival - but she did nothing to report it to anyone. Overall I found the customer service of Carbis Bay Holidays to be very poor - not returning any of my emails. And the attitude of the owners to not offer any form of compensation or apology for our stress and inconvenience, shows them to be rather miserly in my opinion. I would avoid Dolphin Watch for this reason and I would not be inclined to book again with Carbis Bay Holidays or indeed Sykes Cottages, their new owner.

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• Mr Graham - Verified booking

  Really good location, 5 minutes walk from Porthmeor beach to the North, and 5 minutes to the main town/harbour area to the East. No parking provided, but there is enough space on the street to unload the car for 5-10 minutes without blocking access. After unloading we parked the car at the Trenwith car park - this is about a 10 minute walk away, down and up some steep hills but only costs £26 for a 1 week pass. Always managed to get a space (may be harder during the summer holidays). The flat itself is on the ground floor, few steps down from the backdoor / few steps up to the front door. The main living area and ktichen is really nice and there is a sea view from the window. The main bedroom is quite small, 1x double bed and some shelves. It is attached to a large en-suite bathroom. The flat also has a seperate WC and a small room with bunk beds and a wardrobe. The flat was a decent enough size for the 2 of us and the dog, it would probably be quite tight for 4 people though. Would definitely stay again as it is great for getting to the best parts of St Ives quickly (coming back up the hills might not be as swift though!).

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• Mark - Verified booking

  A charming flat which overlooked st Ives in possibly the best location you could ask for and only a few mins walk into the village / Town.

  The apartment was well equipped for our stay. Including bedding and fluffy towels etc. Parking was a short 10 min walk from the property. Their are a few things that need to be addressed in the property for improvement: - the bed, the mattress is awful :( the bed is a small double (I believe) so we both ended up sleeping on our sides. - the WiFi (it only work in the communal corridor) the problem is the signal strength does not cater for the property and needs its own connection to a modem. The WiFi boosters simply do not offer any form of WiFi to the apartment. - final night of our stay the battery to the smoke alarm was going off ALL night - intermittent beeping (battery went). - bathroom mould on the ceiling, bathroom could do with a lick of paint. We do understand there is no window hence the reason for this happening. But requires addressing as a “luxury” apartment / flat. Overall a pleasant stay ( apart from the last night with the smoke alarm). “What 3 word” location ///cobbles.liberated.able for anyone who finds the property hard to find as couldn’t find on Google.

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