Holiday Cottages In Staveley

Reviews

What our customers say about their holidays

• Sylvia Frances - Verified booking

  The cottage was absolutely lovely apart from two things.

  1 1/2 toilet rolls do not last a week! Can't there be some spares in the hall cupboard? I too find that duvets are far too hot for the summer months and therefore always take our own 4.5 tog one, as well as an extension lead as the sockets are never in the right place for hair dryers and mirrors. We were quite horrified, when we took off the quilt cover to find the duvet extremely marked and soiled. A complete clean or a new one would be appropriate and we were glad we did not have to use it! We had been told by Sykes that all bedding,towels, tea towels , oven gloves, cushions, books and leaflets would be removed so we brought all our own only to find that everything was present. We did hang onto the phone for two sets of one hour which, incidentally cost me £2.70 to try and get to tell the owner that we were bringing our own things but they refused to giver me any contact details. In fact, they refused to speak to me because they had messed our booking up with that of our daughters and had (and still have) got our name wrong and put both cottages in our daughter's name I had to get my daughter on the mobile on speaker so she could shout at them to speak to me! Whilst I was hanging on to the phone for al that length of time I looked on their site and if you clicked on "book this" it said sorry this was not available - this added to our stress as we thought they had gone bust! You still have my booking under the wrong name! I have not placed this report earlier as my daughter was in her cottage and I didn;t want anything else to go wrong. We all know the problems you have had with Covid but I think Sykes have handled it very badly and will think very carefully whether I book through them again. I certainly would book the cottage again but possibly not through Sykes.

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• Eleanor - Verified booking

  We were moved to this cottage last minute the evening before our holiday by Sykes who suddenly cancelled our original booking.

  Only 3 alternative options were given, the other 2 being further from the lake district so not suitable. The owner was extremely friendly and helpful over the phone and the location in the centre of town was great, and we were grateful they accepted the last minute booking. It had a large kitchen, was clean and warm and a visitor permit for parking was provided. It worked well as a base for exploring the Lakes and isn't too far from Windermere and Ambleside. Our main issue was that this was not an equivalent cottage to the one we had originally booked (this was entirely Sykes doing and not the owner's who had given accurate details when we checked their listing so please don't hesitate to book this cottage if it meets your requirements). We had booked a 2 bedroom pet friendly cottage that slept 4 adults, with large living room and views, and had made sure this had wifi which my partner needed to be able to work, and also had a washing machine and dishwasher. Unfortunately the cottage we were moved to had none of these and Sykes suggesting this was an equivalent alternative for the same price I feel was very dishonest. My partner ended up having to leave early due to the lack of wifi and phone signal and there was only one bedroom and one bed, which would have been a bit of a squeeze if 4 adults had been coming! We have still had no response/apology or partial refund from Sykes and I would be very hesitant to book with them again after this experience.

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• Valerie - Verified booking

  The photos are misleading as this cottage is a lot smaller than it appears.

  The large windows in the main living area don't open, so there's no ventilation or air flow, making it stuffy and unpleasant in hot weather. It's also dangerous as if there was a fire in the kitchen, there's no way to escape without going through it. The shower overshoots the tiny shower screen, so water sprays over the side and soaks the bathmat and floor. The oversized grab rail also means you can only get under the shower sideways. Water pressure is good, which means lots of water on the floor. Temperature control is variable, so it's just as well it's hard to get under it. The bath wasn't draining, which added to the unpleasantness. The biggest issue that we had, however, was that the kitchen was dirty. Surfaces, dishes, and utensils needed a thorough clean when we arrived and this unfortunately led us to question the cleanliness of the entire place. It was also poorly appointed in the kitchen, making it virtually impossible to actually self cater. There was only one tiny pan that couldn't even poach two eggs at the same time. Overall it was such an unpleasant experience that we abandoned our holiday and left after two days.

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• Christopher - Verified booking

  Immaculate and beautifully decorated and equipped.

  Perfect quiet location around 10 minutes walk to the lake or, in the other direction, the town centre. Private off-street parking adjacent to the Coach House is a huge benefit in a busy town. The Coach House is very expensive, we paid the same price for a 10 bed Yorkshire farmhouse a few weeks ago. Every other holiday rental that we’ve been to has had a reasonably comprehensive set of instructions on heating, internet, bin schedules, recycling etc. No such information at The Coach House - a perfunctory sheet of phone numbers, a drawer full of equipment instructions and you’re left to your own devices. I had to climb up on a chair in the kitchen to find the router code on the back of the internet router on the top of the kitchen cupboard, eventually found a laminated sheet about bins in the garage and, after scouring the property for a heating timer, had to read the boiler operating instruction book - the owner or agents could and should do a much better job on this imo.

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• Kimberley - Verified booking

  The property is in a great location to access Kendal for the high street and other facilities.

  However we would recommend accessing from Kendal College as it is easier to get too. When we arrived we were unimpressed there was a pizza in the freezer and the fridge itself was not clean and the owner has no cleaning facilities such as spray and bleach for you to clean in case you need to therefore we had to use washing up liquid. The sink also was dirty and smelled which we had to clean. I would recommend bringing your own bed sheets and duvet cover and pillow as these did not look clean. We enjoyed visiting Lake District and went to Old Man Coniston, Cathedral Cave, Rydal Cave, Aira Force, lots of national trust and many more places. I would recommend to the owner to spend more time cleaning, give cleaning stuff to visitors ie kitchen spray, bleach, make the place more welcoming such as a welcome basket, more mugs for drinks, more clear glasses.

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