Dog Friendly Villas In Penzance

Reviews

What our customers say about their holidays

• Beverley - Verified booking

  We arrived late Saturday and quickly realised there were serious housekeeping issues with this cottage.

  Sunday morning I bought rubber gloves and cleaned the kitchen and bathroom. KITCHEN: The fridge was warm and the icebox was completely frozen up and unusable. The drainer tray and cooker were dirty with bits, crumbs and dog hairs. There was dust and dead insects on the shelves. Under the sink was a dirty, worn Spontex and an old J Cloth. The oven and grill trays were unwashed with stuck-on food and fat. The oven/grill lights do not work. The toaster was full of previous guests' crumbs. There is no plug or washing up bowl in the sink. The bin was dirty and had no fresh liner although there was one under the sink. BATHROOM: The washbasin had stuck on toothpaste and the bath needed cleaning. The towels were grotty (one was torn) and they smelt absolutely dreadful. Only 1 handtowel for 2 people. The extractor fan still doesn't work (previously mentioned by a guest). There is no bathmat so the floor gets really wet after the shower. BEDROOM: The bed linen did not appear fresh; it smelt very stale and there were stains on the duvet. I questioned whether it had been changed! GARDEN: This looks nothing like the photos. The furniture was overturned and I noticed dog poo. EXTRA BED: We were promised an extra bed to enable my daughter and I to sleep separately and this finally arrived four days after our arrival. This is my first bad experience in 15 years of holiday cottage rentals with Sykes and other agents - I am a Sykes Level 4 Champion Client and I spend at least 6-8 weeks a year on rentals. Sykes contacted the owner, we met on the Monday and it did not go well in the circumstances. She claims the cooker is old but does function, despite no lights - how areguests supposed to know this or that the correct cooking temperature is reached? She claims the bed linen was changed but admitted "the wrong linen was put on" (?) She bought round different linen and left it for me to put on....She brought different towels but all these replacements still smelt unpleasant. She washed the oven trays and left them dripping on the drainer and gave us new cleaning cloths. The dog mess I mentioned on Monday was still there on Thursday... The owner offered us a free night in her other property but I did not accept due to a prior commitment and another night had no appeal whatsoever after this experience. Despite all this we enjoyed our week, Ludgvan has great views and we have spent many weeks around there; Cornwall will always keep on giving and we had wonderful walks on our favourite beaches and the spectacular SW Coastal Path. We can highly recommend the local pub, the White Hart, which has reopened and the new Manager and Head Chef are doing a great job building the business back up again. Also a mention for Kev the hero AA man from Hayle who came out within 40 minutes of call out to check a warning light on our car to get us safely on the road home the next day. This owner blamed all the problems on everybody and everything else and took no personal responsibility. A previous guest has mentioned dog poo and the owner has written a counter-note in the guest book blaming her daughter's dog! There was no apology for our distress and bad experience. After discussions with Sykes I requested £200 compensation, less than half the weekly rental. The owner refused. This property has a good housekeeping bond of £200 - what a shame it doesn't work the other way round! After we had left (!) she repeated her offer by text of another night which I had already made clear was not possible. Sykes advised the only recourse for clients in cases like this is the Small Claims Court. Despite the owner's protestations and messages asking ME to show compassion I am afraid my compassion is reserved for guests, who, like us, hand over considerable amounts of money to owners like her who spectacularly fail to provide the service they promise. Highly unsatisfactory.

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• Mel - Verified booking

  This property excelled all of my expectations!

  It was a beautiful 'space' to relax and enjoy this part or area of Cornwall. I visited with my 19 year old daughter and a little doggie.The location was simply amazing; the view from the kitchen window is of St. Michael's Mount! The other view from the main entrance is of the far reaching beautiful countryside! The walks that one can complete are limitless, one of which can take you down to St Michael's Mount, through a beautiful daffodil field! So close to Lands End, and many other astounding areas of natural beauty. Most of the places that we visited such as St Ives and Kynance Cove were only a very short drive away.I visit Cornwall every year, and this cottage and location is my most favourite, due to the location, and I will definitely be returning, and probably this year. We had good weather while we were there so I was able to enjoy my breakfast outside, there is a provided seating area, and the view that surrounded me was simply breathtaking! There is also a small grassed garden area, good for our little doggie to run freely in. The cottage is so beautifully and creatively furnished,; I loved all of the quirky touches, from the pictures/ paintings on the walls, to the book selection in the main rooms, being the living room and even in the bedroom. The selection of TV channels available to me and my daughter was more than we would normally expect, but welcomed. There was even an I pad supplied, which has been prepared with information of recommended places to eat etc. I was touched by the provision of the I pad and the level of trust that this evidences by the hosts to their guests. It is clear that the cottage has been very lovingly furnished with a lot of thought having gone into the furnishings/decor. Our hosts couldn't have done enough to make our stay as comfortable as possible, nothing was too much trouble. Their input and advice on how we could enjoy the local and surrounding area went over and above what I have previously experienced when I have visited Cornwall, because of this advice I was able to experience areas, beaches that I wouid never have known about. Their knowledge of the local and surrounding area is worth its weight in gold! Made life so much easier for me and my daughter. The bed was the most comfortable ever. The bathroom had heated underfloor heating, such a luxury for me and a lovely touch when one is attempting for the ultimate and relaxing bath! The local pub, which is merely a 5 minute walk was most welcomed, we has a few amazing meals there, to include a wonderful Sunday Roast, but it became our 'local' during the days and evenings where we would wander over for a drink or two staff all very friendly there, was an absolute pleasure. I personally couldn't fault my stay at all it was perfect in every way. I found it to be faultlessly clean, meaning I didnt have to clean anything at all, as I normally would. The dishwasher was a welcomed luxury too! It was warm and cosy, good for chilling out in the evenings! It's probably one of the first times that a cottage or holiday home has felt so truly homely for me in the uk, again, lots of little touches made this possible. I would like to express my extreme thanks to our hosts for such a wonderful and welcoming stay, I will definitely be returning!

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• Valerie - Verified booking

  The location is superb and it's a wonderful building - the bathroom is good and plenty of hot water, but these were the only things that stopped me from contacting you about a refund & leaving after two days.

  ....... I arrived to no heating, no holidaymaker information for use of facilities and equipment - no 'goodies', not even a bit of milk in the fridge and a few biscuits..... I'd rung the owner on Thursday as you request but hadn't had the text that they said I'd be sent on Friday. So I'd chased for this as I drove down Saturday but the postcode for their home given in that did not exist and I had to find and refer to your information while en route. I was told when I rang there was actually no microwave so had a last minute change of plans for how I was going to prepare & eat. After phoning I was in some doubt about how long they thought I was staying and indeed whether I'd be in the property in the description. So on arrival the lounge/kitchen window (that wouldn't shut) was ajar with wind and rain pouring in and with no radiators on and with no cottage visitor information I rang the owner. Resulting from that call they had two attempts, but from the Sunday, at leaving an electric radiator for the lounge and they replaced some flower vases that had been spoiled in the dishwasher with some proper drinking glasses. When I rang I hadn't checked out other omissions but still no information or goodies even after they'd been in twice while I was out on subsequent days and the radiators only ever came on from 6.00-8.00pm and about 7.00 each morning, controlled from the house, so bedroom especially very cold - all of which I told them in reply to their texts including that I had thankfully grabbed a hot water bottle to bring with me in case of loss of power in the high winds forecast, so they couldn't have been in any doubt........ Oh and No mainstream TV channels, No washing Machine as listed and only one proper towel and a flimsy hand towel. I managed to dry out the window enough to close it but still the draught comes in. Just one teaspoon, ragged bedlinen and pillows that resulted in neck pain. Bin full when I bagged my minimal amount of rubbish on leaving 'tho no indication what to do with Recycling, nor indeed any 'green' measures....... I never saw the owners, nor did I want to by the time I left. So the experience is not up to the description. For a 'Mid Season' break it was way overpriced compared to others I've experienced. Facilities have not been monitored and I was treated shabbily, so I would like some concession to recognise that.

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• Lesley - Verified booking

  As seasoned travelers and at that age to know better, it was somewhat a deflating moment in all honesty.

  The price was high and the amenities were somewhat lacking. My first encounter with the owner was also disappointing as our holiday property boasted of a BBQ and a hot tub. Well the BBQ was just the basic brick built effort with a metal grill for which you could place a throw away BBQ set that you would have to purchase. Jokingly I said to the owner what about yours which was the top of the range gas BBQ, and the face said it all. It didn't end there either. The double bed was soft and clearly seen better days, as for the pull out settee that was in the living room was a newish leather settee, that was fixed, and was rock hard, with very little give. The shower room was a little run down and could have done with a spruce up, but it was adequate. My snag list would be. Attention to detail and it would start in the shower room which looked a little run down the ventilation was poor and the shower unit wasn't that user friend to operate. In the kitchen and living area, it was super compact and had limited workspace to use in preparing food. Whilst we all understand that no place will ever tick every box, this place for us was below what we have experienced anywhere else, and that is saying something. The patio was cramp, and the hot tub cover wasn't easy to operate without the need of a second person. A tip would be to offer a small child's fishing net to clear out all the dead flies as a hot tub seems to be a magnet for them. Air Con would be a positive step in the right direction for these people to up their game, but other than that we were relieved to leave early, than our departure date. I do wish them well, but retrospectively, they do need to remember that holiday makers still want the creature comforts of home too. Regards Denis Brown

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• Caroline - Verified booking

  Clean as a whistle.

  Lovely friendly helpful owners with nice doggies of their own that are also friendly! I loved that Dawn had horses too, in particular the white one that liked to neigh to you as a hello! Private use of the garden was great, just a few steps from the private courtyard. All dog safe. Dawn got us some garden chairs and put them in the garden because you do get the sun in there. Our dog loved it because it’s was long enough for a ball throwing session. Loads of parking. Supermarkets plenty a short drive away and the Co op walking distance. Had dinner at The Coach And Horses a couple of times. Recommend. Went into Newlyn about 3 times. Good fish and chips cooked to order and also the visit he Mackerel Sky fish bistro..... no bookings taken you just turn up. Hot tub was used every day and always hot. (It’s does make a humming sound in the night but we ignored that). Shower room a good size with strong shower and heated towel rail you can turn on if needed. Kitchen equipped enough and has a dishwasher but we tend to was up by hand.....old habits die hard, lol. Bed was comfortable enough for us if a bit small. Other half is quite a big guy. Not heavy just broad. All locals we spoke to were friendly and recommended walks. Weather wasn’t that good but we had a relaxing break. Even if weather not great it’s still good to be in the 38 degree bubbles. Thanks Ian and Dawn xx

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