Richmond Holiday Cottages

Reviews

What our customers say about their holidays

• Gina - Verified booking

  A beautiful cottage.

  Great location, car park around back £15 for week. Quaint front garden. On arrival before we had even unpacked I had to ring Sykes to say it had not been cleaned very well. Stain on bedding, bathroom mirrors you could not see through, dirty cutlery and kitchen cupboards, mould in a casserole dish, this was to name a few. Welcome pack of half open jar of coffee and teabags, a packet of choc nuts all but 3 eaten out of them! Thank goodness no one had a nut allergy!!!! 2 bags of crisps and miniature marmalade! Skye’s got the caretakers daughter to come and do a re clean, even she agreed that this was not up to standards and did a quick clean upstairs, this was now about 5pm ish, we appreciated her coming and gave her £20 for having to try and rectify someone’s else’s cleaning, if she had done all the cleaning that wanted doing she would have been there a good 4hours. I cleaned the cutlery and draw, wiped all the kitchen down, found half used garlic behind trays, food left in end cupboard ( which I left) there was cake in bedroom draws, sweet wrappers under bed, coat hangers and someone’s knee bandage on book case in lounge!! The list is endless, I have photos to prove all this too. Good grief this property wasn’t cheap to stay in. The owners have lovingly restored this cottage and put good quality furniture in, what a shame for it not to be maintained the way it should be. Before I left I hoovered lounge and kitchen took photos to prove I left it looking nice. Hopefully the cleaner will hoover all corners that’s not been done in months! What a shame. Would have been nice for Skye’s to have told the owners of our grumbles on that Saturday, but they said we complained the day before departure, that was our second email. The caretaker also should have come to see it too, his daughter even took photos. Very disappointed how we have been treated.

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• Annette - Verified booking

  We spent a weekend at "The Stang Hideaway" in August, for a relaxing 3-night stay with my partner and our little dog.

  The views were gorgeous, and the location was as peaceful as a library on a snowy day. But there were a few surprises that gave us a good laugh! First off, the wine cooler was ice-cold—unlike the fridge, which was warm enough to double as a sauna . If you’re planning to brew some coffee, don't forget to bring your own coffee pods; the same goes for dishwasher tablets as there was non available and the free washing up liquid was limited to a very small bottle (use sparingly). The "fully equipped" kitchen was a bit like a game of culinary hide-and-seek, with basic items playing hard to get. And if you’re using the breakfast bar or that “sumptuous” sofa, be prepared to get very close to your partner—like, "hope-you-really-love-each-other" close, perfect if your on a romantic break! Now, let’s talk Wi-Fi. Remember the days of dial-up internet? If you’re feeling nostalgic, you’re in luck—this Wi-Fi will take you right back to the 90s with its charmingly slow speeds which can cause the TV to frequently show the circle of death when it tries to catch up, perhaps it was intentional to create a romantic atmosphere. The outside decking is lovely, but it could use a gate to be truly dog-friendly. And don't be surprised if you step outside to find a crowd in the treehouse—it’s open to everyone on the park, so you might end up with an audience for your morning coffee or romantic sunset. All in all, it was clean and the tranquility was delightful, the stay didn’t quite match up to the price given there’s a lot of competition in the area. Here’s hoping for some improvements in the future, but hey, we still enjoyed the peace and quiet and lovely views!

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• Ray - Verified booking

  Very convenient for Central Richmond and all it has to offer and also access by foot to good riverside walks.

  It is a lovely property and as the instruction book advises the house warms up well and seems to retain heat. ( Thick walls helps with this ) The exception is that the kitchen radiator cannot be turned on. It's okay if cooking with the cooker or you have to leave the sitting room door open. However, that then cools down the sitting room. Thankfully, the weather turned very cold only the day we departed. We found the furniture and beds comfortable. (Even the one settee that was well used and dipped. That became my spot) More wine glasses would be advisable, only three when we arrived and one broke in the dishwasher. We bought two more. Some microwave dishes, potato peeler would be good otherwise utensils were well catered for. There was dish washing tabs available but no washing machine tabs. I know it is self catering but often there are some available at cottages we rent. The welcome pack on arrival was good thank you. We were mixed family and friends staying so not having locks or a bolt in the toilet/shower rooms is not good. We had to make signs for the doors and tell folk that if the doors were closed it was in use. Re parking, we off loaded the cars at the gate with warning lights on. We paid £15 to park the car for a week in Nunns Close Car Park. Very close to the property. (£15.20 if you use Ring Go App ) A good week was had.

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• Mrs Copperwaite - Verified booking

  The Old Chapel is a little gem. We were concerned about this property not being very warm given that it’s a converted chapel and we visited in the winter (over the new year), however, it is quite honestly one of the warmest properties that we’ve stayed in! The heating was responsive and efficient meaning that we were nice and cosy while the storms outside raged on! In terms of equipment, we always judge a cottage based on whether we can both make a gousto recipe at the same time without fighting over equipment. Again, the Old Chapel came up trumps. Plenty of kitchen equipment, enough worktop space to both be cooking at the same time and again, the hob and oven were responsive. The chapel was very clean, the bed comfortable and the shower was great too. All in all, lots of space for us to ring in the new year. In terms of location, there are walks around but they involve stiles which our dog won’t tolerate being lifted over, so we tended to go a bit further afield for walks. But being located a few minutes away from the A1 (although you’d never know it!) it meant that there was plenty of things within reasonable driving distances too. We’d definitely recommend this cottage to stay in.

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• Paul - Verified booking

  On arrival at the cottage, we discovered it hadn't been cleaned from the previous renter, several days earlier.

  It had dirty towels and bedding lying around with a rancid smell. We contact owner via mobile number provided, who firstly said Sykes hadn't sent him the booking, booked in March, followed by why don't we just go home and get a refund from Sykes. Ad we'd travelled with our dog, we thought it better to get this resolved, as travelling again so soon would up set the dog. Within about 40 minutes a lovely lady turned up to clean the cottage, but it was a bigger job than she first expected as the fridge was in a shocking, as was the bathroom and oven. As the cleaner said, she'd visited other cottages on site earlier that day to clean but had never cleaned this one. Nearly 2 hours later we were aeventually able to move our things in, and begin our little relaxing break. The garden is secure for dogs and the site itself is very relaxed and safe to walk around. The cottage needs a good revamp, the wet room needs sorted as black mould on silicon never looks good. Major concern was the smoke alarms didn't work, we know this as we burnt something and they never went off.

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