Dog Friendly Villas In Keswick

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Beech Nook was a mixed holiday.

  The property is beautiful, and well equipped. We noticed that some previous holiday guests had reported that water was leaking into the kitchen from the upstairs shower. The same happened to us. I did report it on the phone number supplied but nobody came to repair it. When we arrived at Beech Nook we noticed that outside there were five full rubbish bins, and some rubbish bags. On the board in the kitchen it said rubbish would be collected on Tuesday, it never was. I reported this to the phone number supplied, but nothing happened. There were no rubbish bags supplied so we went out and bought some and as they were filled we put them in the garage. There was a washing machine and dishwasher but no washing powder or dishwasher tablets supplied. This is unusual in rented cottages. We also noted that there were no instruction books for any of the appliances. Washing machines and dishwashers are fairly easy to work out, bud the microwave was a bit of a challenge. Half way through the week one of the carbon monoxide alarms burst into life. After following the emergency procedures it appeared that it was signalling the battery was nearly flat. I reported this on the supplied phone number and was told maintenance would come to the cottage and sort the matter out. They never showed up. As I said at the beginning of this review, Beech Nook is a lovely holiday cottage but the customer service is diabolical. Most of the problems were simple and cheap to sort out, but there appeared to be a complete disinterest. Quick to take the rental money, but indifferent to responding to problems.

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• Danielle - Verified booking

  Beautiful house in ideal location for the local amenities.

  Very well equipped kitchen and comfortable throughout. Plenty to keep you occupied in the house should the weather be less favourable, including the little people! Would recommend the property itself if booked privately BUT…. Such a shame that when the key snapped in the door lock shortly before 9pm on the Wednesday of our stay, the emergency contacts were uncontactable, effectively leaving a 4 year old child and the rest of the family on the streets. Despite leaving 2 voicemails on the emergency contact answerphones nobody ever got back to us and we were left to climb through a first floor insecure window to gain access to the property. It was again left to us to chase the agents the following day to arrange repair of the lock. This was in complete contrast to what felt like them harassing us following a family emergency and unavoidably having to leave our dog contained in their crate for a short period of time during daytime hours. 3 online messages/emails plus a phone call regarding the same matter is rather excessive when they can’t even respond to a real cause for concern!

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• Susannah - Verified booking

  We had a lovely stay at Shields.

  The cottage was very clean and well-equipped, in a great, central location. Unfortunately, our stay has been tarnished by the poor service provided after our holiday. In our rush to leave the property at the early checkout time (9am), with our two elderly relatives, two children and dog, and having followed the required "COVID" guidelines to strip the beds and bag up the used towels etc, we mistakenly left a number of high value items in one of the bathrooms. As soon as we realized, we tried to contact Sykes, but were unable to speak to anyone. Instead, we were directed to the online portal where we logged the left items. It is now approaching three weeks since we checked out of the accommodation, and despite several messages via the portal, Sykes is unable to let to us whether the items have been located. After spend a significant amount of money on the accommodation, I am extremely disappointed with the level of service that has been provided by Sykes.

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• Alan - Verified booking

  This was our third visit to Laal Field House.

  We hope to get back again next year unless it is (as usual) fully booked. We love the house, its size, garden, location ... everything. A couple of comments / negatives from this year. The house does need a tidy up in a couple of places - Small patch of wallpaper hanging off the ceiling in the living room, mould spots on the ceiling of the main bathroom. The refuse bin. We were five adults, one toddler and one baby. The bin was almost entirely full when we arrived on Friday. It was emptied on Tuesday but we had almost entirely filled it with refuse and nappies by the time we left on the following Friday. Could really do with a larger refuse bin. Only one front door key this year - to be used by the two families at the house ! - Contacted Sykes, somewhat unhelpful and possibly patronising (in my opinion) response. And no high chair this year (we were provided with a high chair on previous visits) The house really does have every facility ... except a high chair.

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• Susannah - Verified booking

  We had a lovely stay at Shields.

  The cottage was very clean and well-equipped, in a great, central location. Unfortunately, our stay has been tarnished by the poor service provided after our holiday. In our rush to leave the property at the early checkout time (9am), with our two elderly relatives, two children and dog, and having followed the required "COVID" guidelines to strip the beds and bag up the used towels etc, we mistakenly left a number of high value items in one of the bathrooms. As soon as we realized, we tried to contact Sykes, but were unable to speak to anyone. Instead, we were directed to the online portal where we logged the left items. It is now approaching three weeks since we checked out of the accommodation, and despite several messages via the portal, Sykes is unable to let to us whether the items have been located. After spend a significant amount of money on the accommodation, I am extremely disappointed with the level of service that has been provided by Sykes.

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