Villas In Pooley Bridge

Reviews

What our customers say about their holidays

• Andrew - Verified booking

  Firstly the location was absolutely phenomenal - being only a few minutes from nearly all of the main tourist spots of the Lakes.

  The hotel itself is set right on the banks of the reservoir, overlooked by Helvellyn. For walkers, or those wanting to be close to everything, and out all day, this is a perfect spot. At the time of writing, the only constructive criticism i have is the Hayloft is a little tired and does need a freshen up. The bathroom has a bit of black mold on the ceiling, tiles, and shower curtain. The floor and sofas could use a proper clean, and there are water marks under the windows. Furthermore wi-fi is very poor in the room itself. As a note to the owner, this can be easily rectified by using boosters or discs. The owners are friendly and very helpful, and we felt very welcome the entire time of our stay. Overall, i would recommend this location if you plan on long days out exploring the Lakes. However, if you're looking for a place to spend time relaxing at the hotel, I would consider looking elsewhere. For my wife and I that were out exploring from 9am to 8pm everyday, this was a good place - although maybe a little on the expensive side.

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• Jonna - Verified booking

  We loved the fresh cake and prosecco with dog treats - this was a really lovely suprise.

  The property overall was fine although we hadn't realised that there was no windows in the main living area so we had to hang out in the bedroom if we wanted a view - and that was limited by the trees. The property heated up well - this was needed since it was jolly cold while we were there. However there were no logs for the log burning stove - we brought some up with us incase this was the case - but if you advertise a log burner and say fuel is included you should provide logs. We tried to get in touch before our holiday to find out if logs were provided and simply couldn't get in touch with Lakelovers - I tried on many occasions and eventually left a message for them to get back to us - still no reply. Very bad customer services - will try to avoid Lakelovers in future. If there was a real problem I have no confidence that we would have got any sort of response from them. We saw a few rats scurrying around outside the property and there was an alarming russling behind the sink so i think the owners need to address the rat situation.

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• Jonna - Verified booking

  We loved the fresh cake and prosecco with dog treats - this was a really lovely suprise.

  The property overall was fine although we hadn't realised that there was no windows in the main living area so we had to hang out in the bedroom if we wanted a view - and that was limited by the trees. The property heated up well - this was needed since it was jolly cold while we were there. However there were no logs for the log burning stove - we brought some up with us incase this was the case - but if you advertise a log burner and say fuel is included you should provide logs. We tried to get in touch before our holiday to find out if logs were provided and simply couldn't get in touch with Lakelovers - I tried on many occasions and eventually left a message for them to get back to us - still no reply. Very bad customer services - will try to avoid Lakelovers in future. If there was a real problem I have no confidence that we would have got any sort of response from them. We saw a few rats scurrying around outside the property and there was an alarming russling behind the sink so i think the owners need to address the rat situation.

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• Katy - Verified booking

  Wisteria is a stunning cottage, just as beautiful as the pictures.

  We had lovely gifts on arrival, even something for the dog which made us all feel very welcome. The furnishings and fittings are high quality and tasteful. The bed and bedding hotel standard. The cupboards well stocked with everything we could’ve needed. Phone charging either side of the bed was really appreciated as were the usb/charging ports downstairs. The upstairs is a big beautiful space with great views. And then there’s the big garden with the brook running through with places to sit, you have your own little piece of the lakes. The perfect place to relax. The downstairs clever and varied lighting options make up for there being just the door and the upstairs makes up for that for natural light. It was a little walk into town which could be a problem for some, it wasn’t for us. There are a few steps down to the house from the parking area which would be an issue for some for unloading the car but we managed ok. We are very likely to book again if we’re heading to grasmere. Highly recommend.

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• N - Verified booking

  The Hayloft is an upstairs conversion and has only one opening window no more than 30cm square.

  The heat would have been intolerable, but fortunately the unit below (The Stables) was available and the owners allowed us to have that instead without any fuss. I think the fact that the Hayloft is an upstairs unit with poor ventilation should be made clear in the details. In The Stables, bathroom lighting was inadequate for shaving/make up. I guess the illuminated mirror was meant to make up the light level, but was not working. The self catering facilities were adequate but we had hoped that, as part of the Dale Head Hall Hotel complex, we might have been able to get a meal in their restaurant if we fancied a change. That was not possible as the hotel does not do evening meals except for pre-booked 'fine dining' at £40 a head. While we were there we were not aware of any guests availing themselves of this facility. As the hotel describes itself as a hotel and restaurant, it would be helpful if the details for the self catering units gave some indication of the restricted availability of the restaurant.

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