Villas In Threlkeld

Reviews

What our customers say about their holidays

• Vicki - Verified booking

  When we arrived the cleaning lady was still there finishing up next door, just as well she was as we couldn't gain entry as the key was not in the lockbox but in the door on the inside of cottage.

  She had no knowledge of us arriving as said it had not been cleaned! When she gained entry with her keys it was a left in right mess by previous customers. She told us to come back in couple hours (by this time it would be 6pm+) not her fault but a break down communication either with booking agent & owner. When we finally get in on first glances the ladies did a fab job in a short space of time to clean and prepair it for our stay. It was during the stay we started to find little bits not so perfect, the cottage could do with a little TLC and money being put back into it and bring up to date with current times. The kettle could do with replacing as has rather alot scalling init. The TV Ariel is no use at all, everytime you want watch TV you have to retune and lucky dip what channels you pick up. There is an outdoor ariel socket on wall why there's no extension into this instead the crappy plug in ariel?? Luckily the TV is a smart TV so can use your Netflix/prime accounts if you have these. The WiFi is shocking slow, the router is next door and you piggy back off that, it was hit and miss alot the times. The bathroom door handle needs attention, no one dared locked the door incase it came off and you got stuck in there! The shower in main bathroom is a cheap of the cheapest ones going and pointless for double shower that size, plus there's not alot hot water it runs cold and tepid, so don't think if having a bath. Cheap plastic toilet seats. The hottub man comes Friday & Mondays. We noticed He doesn't empty them at each change over but simply wipes the seats, fish out the bugs, cleans the filters and replaces the chlorine tabs. So not sure how many guests have used same water before us? (He was there just finishing when we arrived Friday- the tub was 40° so obviously not been emptied and refilled) These may seem little things but when your paying £1200++ these little things do go a long way to making your stay more comfortable. The garden is good size, enclosed so dog friendly. Overall its a lovely cottage, ideal place as base while you explore the beautiful lakes have to offer.

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• Ritchie - Verified booking

  Ground Settings and views stunning.

  The whole place over all was very charming and a good base for us to explore the surrounding areas and relax in between.. lovely views to wake up to . Whole experience only Let down by a few things. 1. The room was generally cold. Heating pre programmed with control from us, and not coming on nearly enough for what was a cold Easter weekend. Only one radiator in the room and it was also set to a low heat. We had to open the bathroom door to try and heat the main space as it was the only warm room in the house. We called through to reception a few times to ask but no answer. Also sometimes no hot water so had to have Luke warm shower. 2. Towels were old with one having a tear in it. 3. Some simple essential things like salt and pepper, tea bags etc go a long way when renting a place and not have to go out and buy all these things when travelling. It makes a massive difference and this could easily be provided 4. The noise coming from the other flats was at times very intrusive. Walls etc are paper thin and you can hear everything. We had a family with young kids next to us that seemed unaware of how thin the walls are. Maybe customers can be made aware of this and asked to keep noise down? 4. There wasn't adequate cleaning materials. Just one dish sponge and an almost empty bottle of fairy liquid that I had to add water to. Again a simple and cheap thing to provide so we don't have to go out and buy all this for just a few nights stay. 5. Cooker was awful. Took forever to heat up. 6.TV must be 20yrs old and needs updating. 7.internet was shocking. I know place is rural so maybe can't be helped. I needed to do some work and at times was unusable. Seemed to always go down at night? Maybe something to pre warn customers before booking as if essential work was needed done then this would have been a problem. 8. Bed was very comfortable but pillows not great. Again, a lovely place. Friendly and helpful staff. Glad we stayed, but will look elsewhere next time given the above issues.

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• Leah - Verified booking

  Our stay at Blencathra barn was good.

  The place is spacious and the area is perfect for exploring Lake District. The beds were comfy and the rooms were clean. The area is lovely and quiet and the pub close by is perfect for a drink and a bite to eat. The only problem we faced was more with the facilities which really should have been sorted. The bathroom handle door upstairs was broken upon arrival and we were unable to close the door, which isn’t ideal when you’re staying with 5 other people. This issue was resolved quickly when we contacted the owner but it shouldn’t have been that broken in the first place. The en-suite bathroom taps were also leaky and very weak, not being fitted to the sink properly and making a noise all night. The heating rail in the en-suite bathroom also wasn’t working. The hot tub stopped heating on the last full day we were there, which was gutting as we all couldn’t have our final time in the hot tub and we had been looking forward to it all day. A man had came earlier that morning to clean it and unfortunately must have made the hot tub go awfully cold, making it unusable. All in all a lovely holiday that would have been perfect if it weren’t for the facilities of the home.

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• Andy - Verified booking

  Nice cottage in general but misses the mark with maintenance.

  The oven was broken and wouldn’t switch off so we had to switch it off at the main socket. Very dangerous if you forget to do that. When we arrived the top floor bath was wobbling and leaking. To be fair to the owners the maintenance guys were out the same day and patched that up. The TV was basically useless as it runs off an indoor aerial with no signal. The WiFi was patchy at best and not secure as it was shared with next door. The taps in the main bathroom seem be plumbed in back to front and the hot one was loose and went from cold to scolding in 2 seconds to the point my mother in law burnt her hand. The beds aren’t the best and mattress on one or the single beds had springs poking through. The bed on the top floor seems have sunk a bit as well. One of the chairs in the garden also has a loose leg which again nearly caused and accident. Not all negative though. The hot tub, garden and location were all great and the local pub is brilliant. It wouldn’t take much to get this place to the right standard but there were just too many small things which put a cloud over the holiday. Wouldn’t recommend unless these maintenance of the place is massively improved.

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• Jonna - Verified booking

  We loved the fresh cake and prosecco with dog treats - this was a really lovely suprise.

  The property overall was fine although we hadn't realised that there was no windows in the main living area so we had to hang out in the bedroom if we wanted a view - and that was limited by the trees. The property heated up well - this was needed since it was jolly cold while we were there. However there were no logs for the log burning stove - we brought some up with us incase this was the case - but if you advertise a log burner and say fuel is included you should provide logs. We tried to get in touch before our holiday to find out if logs were provided and simply couldn't get in touch with Lakelovers - I tried on many occasions and eventually left a message for them to get back to us - still no reply. Very bad customer services - will try to avoid Lakelovers in future. If there was a real problem I have no confidence that we would have got any sort of response from them. We saw a few rats scurrying around outside the property and there was an alarming russling behind the sink so i think the owners need to address the rat situation.

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