Villas In Glenridding

Reviews

What our customers say about their holidays

• Nigel - Verified booking

  First visit to White Cross Bay, after our holiday abroad was cancelled and we (2 adults and 2 kids, 12 and 15 plus dog) had a great time and will definitely return.

  The lodge was excellent, located nicely in the middle of the site, not far away from the lake and also the onsite facilities, the lodge was large in size, clean and very welcoming, large living area, tv’s in the bedrooms and two bathrooms, one being en-suite to the large bedroom, bedrooms were of good size and there was nothing to fault. We couldn’t use the hot tub on the first evening as it was only 30 degrees, but that is to be expected if the water had been changed prior. The sites facilities were generally lacking in the way of any entertainment, nothing for the kids other than a really small games room and small swimming pool but it’s not what we visited the lakes for so wasn’t an issue for us, the WIFI was very sporadic and this coupled with poor mobile coverage meant it was fun to order via the app in the onsite restaurant\pub which caused some frustration and it would be ideal to have the pay by card\cash option absolve without any “debate” with the bar staff. The site itself was excellent, nice walks into the wood and also along the lake, with very easy access to the water itself for Paddleboards etc, it was disappointing the onsite shop closed at 5pm, even if it was not busy after 5pm for a site without any nearby shops having the shop until 7pm would be better, although we had access t a car so a pleasant trip to Ambleside and Bowness was not a issue. Brockhole was also great place to visit for kids and adults, but most activities were booked although we eventually managed to get the kids onto a few things. The lodge had a few things to address such as the kitchen tap would not stop dripping, the heating would not work but that was quickly fixed by the maintenance staff, and there seems to be a wasps nest above the backdoor in the apex of the roof, but the aspects above did not take away anything from the holiday. The only thing I would change If I was to book again is to book any meals out and activities weeks ahead, but the lodge and site is perfect will be considered in the future.

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• Lynn - Verified booking

  Good Morning I have just returned home after spending 3 nights in your cottage.

  The cottage itself is beautiful, however I was thoroughly disappointed at our inability to access the internet or watch television. We did speak to the people from your Ambleside office who sent out the maintenance team, they were unable to connect the internet as they said it had been cut off from outside somewhere. They then reported this to their manager who said they would contact the owner and get back to us. As yet, I’m still waiting on a return call to the only phone that could pick up a signal as the rest of us were relying on internet as two of us were visiting from Canada. My husband was supposed to be working from home and was unable to do so. We also reported a bleeping noise that went off every five minutes and kept us awake, the maintenance crew couldn’t find where the noise was coming from so disconnected the “flood system “, this didn’t rectify the problem as the bleeping still continued. I would like to suggest that the welcome pack is put on the worktop as it was in the bottom drawer and we didn’t find it until yesterday. Also it would be a good idea to have instructions on how to operate the washer/dryer and cooker. We could only get the oven to work. I was really disappointed as I feel I paid over £700 for 3 days and expected everything to be in working order. These are things I feel should be checked before every new arrival. Regards Lynn Crawford

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• Gemma - Verified booking

  Turning up on the first night in the dark to no signage on the gate itself wasn't very helpful, it was only sign posted from 1 direction on the road, having never been before and In pitch black we wasn't sure where to go.

  Definitely a sign on the main gate would be helpful. The front room was cold, 2 fan heaters had been left however 1 fan doesn't work the other only blows cold air, we spent the evenings with blankets on the sofas. I could only imagine how cold it would actually be given the temperatures outside plumited. No way of changing the heating temperature either. The heating wasn't the only boiler issue, with only 2 of us here even after running one bath the hot water runs out and you have to wait for the full system to top back up. Not ideal as this took a couple of hours too. Also the main bathroom with the bath only had frosted glass windows looking onto the car park. No blinds, when the bath is straight opposite the window this definitely needs a blind. Beeping noise coming from the second bathroom, having looked at previous reviews this issue had been raised before and yet not fixed? In the main bedroom there was a lovely beemd fireplace with such potential however it was just filled with all WiFi boxes which on a night lit up the room. I imagine in summer sat out around the back with the view would be quiet nice, however we got the impression it had been rushed with not much thought or consideration gone into. Shame for such a lovely area

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• Mandy - Verified booking

  The property was on the whole to a high standard.

  Inside was great, apart from a few dated utensils. Sofas acceptable although could be a little bigger as quite shallow and not as comfortable. Windows and doors are getting tired and are stiff and difficult to open and close. An annoying drip over the front door from a compromised gutter. Parkdean didn’t seem happy to help, when ( the lady on reception) realised we hadn’t booked with them direct. However, I would book again, great lodge position and super clean. Comfortable beds, good size fridge freezer , etc. Clean carpets, no smell and tasteful finishes. Key box is awkward if motor skills are not 100% or a customer is disabled! Took us a few attempts to open it. Hot tub was clean, water level did drop the day before we left. Obviously it wasn’t refilled as this would have reduced the temperature. Plenty of seating around the outside space, decking was slippy due to the rain in the night. The area outside the front door remained safe as this was different material and maybe in the future the whole decking area would benefit from this upgrade. We were careful so no problem but if used by children could be a problem. Loved our stay at Damson Lodge thank you. The above is only feed back and not intended to offend or complain

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• Sarah - Verified booking

  The property was very clean and well equipped.

  The heating was a problem , far too cold in the sitting room and problems with all the TV sets and internet . Whilst I appreciate the isolation of the property , there was no signal connecting Sky handset and box through the Sky remote . The office were very efficient in sending maintenance out twice bringing a convector heater and trying to sort out TV’s having visited to do this on the Monday and again on the Wednesday , I had to call the office again on the Friday regarding TVs , although declining a 3rd visit we were not desperate for a TV to watch on our last night but wanted to allow for issues to be sorted for following holiday makers . I would suggest the owners spend time sorting out the TV’s and internet , upgrading the equipment . Having 3 phone calls and 2 visits for the same ongoing issues in less than a week must be expensive calling out a maintenance team and frustrating for office staff who can only best play the hand they are dealt . Whilst the listing of three TV’ seems impressive the realisation that not even one TV worked for the week was both disappointing and frustrating The service from the office was exemplary .

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