Dog Friendly Villas In Elterwater

Reviews

What our customers say about their holidays

• Martin - Verified booking

  Extremely disappointed with the accomodation at Bakers Yard.

  We knew it was dated from previous reviews but the foisty, damp smell and dirtiness throughout was terrible. The bedrooms were adequate and the bed comfy however the bedding did not smell freshly laundered and the pillows were flat and uncomfortable . The bedding was so old it was thinning and felt cheap. The lampshade was covered in cobwebs at the side of our bed in the back room. Leading onto the bathroom…it was disgustingly dirty and mouldy. The shower screen had black mould alongside the seal and the bath seal was also black as was the grout. The tiles were cracked and broken and sharp edges were exposed alongside the bath. The wall light in the bathroom didn’t work and the top of it was covered in thick dust. We had the quickest of showers each morning and had to wear our flip flops for fear of cutting our feet on the tiles/flooring. Upstairs in the living area, the cushions were stained and filthy. There were dead flies in the flyswat left on a windowsill and the cupboard fronts felt sticky with grease. Again, numerous light fittings did not work and the skirting boards were thick of dust. One morning we were awoken early by the sound of builders setting up scaffolding on next doors cottage - we were unable to get our car onto the driveway due to their Lorries blocking the access and as such ended up paying for our car to be in the public carpark overnight for two nights. Any chance of us being able to sit in the yard with our books and coffee were quickly scuppered due to the noise. No welcome hamper upon arrival; we had travelled some distance to get there and then, due to check in being at 4pm (for cleaning?? I think not!) we had been out walking. Every other holiday cottage we have ever stayed in have had welcome hampers with enough to get you through til next morning…tea, coffee, wine and dog treats! There was nothing. I have tried several times throughout our stay to alert you to our complaint and have found your response lacking and uncaring. It is our first experience of using Sykes and I’m sorry to say, we would be most reluctant to book with you again. If this is the calibre of accommodation on offer with Sykes, we will not be back. I have taken numerous photographs if you would like them although you’ll be able to see them on our Trip Advisor review. I look forward to your response.

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• Janice - Verified booking

  The exterior aesthetic of the cottage is truly beautiful and it is perfectly located with lovely walks from the door and a short drive to Ambleside & Hawkshead.

  The garden is lovely, although it's use was restricted due to lack of funiture (4 old plastic chairs). The linen was clean, water hot, heating adequate & kitchen well-equipped (although no order to storage & not everything was clean). Unfortunately, the negatives far outweighed the positives including large areas of black mould on the window frames throughout the cottage, on the shower room walls & the utility room walls & doors; ingrained dirt in the grouting in the shower room; thd lounge windows were difficult to close & the secondary glazing trims kept falling off; filthy floor, sink & resources (mops, sweeping brushes, hoovers) in the utility room; 2 hoovers available but both dirty and don't pick up dirt so unusable; cupboard interiors dirty; cobwebs around ceilings; broken hinge on kitchen cabinet above the sink - BEWARE if you don't hold it open, it falls down on you; 2 broken dining chairs; water stain & large crack on the bedroom ceiling; electric socket hanging off the wall & 5 of 8 lights not working in lounge; broken kitchen bin; red marks in the bath; dirty laundry in the laundry basket; info folder has incorrect info about bin day (so bin doesn't get emptied because no-one knows to put it out on Wednesday, not Thursday); no key to 'games' cupboard or door from utility room into garage. The maintenance team sorted the lights & socket, removed the broken chairs & banged the windows to close them. The cleaners did a re-clean (it felt very reluctant) but we still had to buy cleaning materials & clean the shower room, bath & utility room ourselves to make them useable. Sadly, the cottage is in dire need of some maintenance work & a thorough deep clean. So many issues have been raised in previous reviews; a shame no-one appears to be responding. Such a shame because it has the potential to be stunning. We left feeling massively disappointed & needless to say, wont be returning.

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• Nicola - Verified booking

  The heating was pre-set and we were unable to control the temperature in the house.

  it was 19 degrees outside and the heating was on with no way of turning down or off. We contacted Heart of the Lakes and we were told somebody would look into this for us. Nobody came back to us. we had to put up with it and on an evening it was horrendous. The whole time we had builders working next door and each day they would start chasing the walls from 8am. You have the videos so you know what I am talking about. At one point the builder actually came through the adjoining wall. The kids were not able to sleep past 8am and the dog was terrified. We had no privacy as builders were wondering into our garden, we have teenage girls so this was completely unacceptable. At one point when we were sitting out in the front one of the builders went behind rather than into the portaloo to urinate right in front of us. I reported some of this to your company and sent pictures and videos. Again somebody was supposed to do something about this but nothing was done and nobody got back to us. Our holiday was completely compromised by the intrusive building work. We could tell by the comments left in the visitor book that we were not the only customers that were very dissatisfied and upset that they were not made aware of building works. This email is a formal complaint. I would like somebody to come back to me to let me know if my complaint has been received and is being reviewed / processed. I appreciate you can’t be responsible for the actions of the builders but I do believe we should have been made aware that there was building work taking place over the duration of our stay and this was you companies responsibility to do so. Please note other than the heating issue (that must be resolved) there is no blame on the owner of this property. My issue is with the company that manage the property. Heating issue aside the property was good.

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• Michael - Verified booking

  The property was superb, centrally located and extremely well equipped.

  The only downside was the lack of WI-FI for the full duration of our stay. The property is advertised as being equipped with WI-FI but a check of prior reviews also noted “issues” so it was clearly still an on going concern and a heads up prior to our arrival would have been good so we could have been better prepared. However the first we knew of the problem was a hand written note left by LakeLovers advising that they hoped the problem would be rectified that day (Saturday 27th August) but that was not the case. There was no further communication from LakeLovers until we chased on Tuesday 30th following the Bank Holiday. We were told someone needed to visit the property to “complete set up” and we waited in for some on the morning of Thursday 1st Sept however, no one turned up. We spoke to LakeLovers again and they, again, confirmed that they needed to attend the property so we waited in again on Friday afternoon for someone to come. This time someone did attend but was unable to rectify the issue. It was still unresolved upon our departure. We specifically booked the property based on the need for internet connectivity as I had work commitments during the week so it did make life somewhat difficult and impacted upon our stay based on our having to wait in for someone to attend the property. As noted prior warning from LakeLovers before our arrival would have given us the opportunity to prepare and to rearrange work commitments and we were also disappointed at the lack of proactivity from LakeLovers regarding what is clearly a long standing issue. LakeLovers also advised that a full case review would be conducted and we would be contacted in due course to discuss further, at this current time we are still awaiting contact and the feedback promised.

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• Laura - Verified booking

  Book this cottage!

  We nearly didn’t book because of the mixed reviews, but please don’t let these put you off. Acorn cottage is quaint and beautiful, you can’t beat the location - 30 seconds walk in to Grassmere, and plenty of walks for all abilities from the door. You’re only a short drive away from other areas of the lakes for day trips - Ambleside, Keswick. Parking is really no problem - we have a Honda Civic which fit with plenty of room. Outside there are two sets of garden furniture. The garden isn’t secure so stick the dog on a long line. Inside the cottage is sparkling clean and comes with a lovely welcome pack of tea, coffee, milk sachets and biscuits. There’s also a little cleaning pack with bin bags, washing tablets and dish cloth. The kitchen is well equipped with absolutely everything you will need, the living room is lovely and cosy (especially with a roaring fire!) and the beds are very comfy. Heavy curtains perfect for winter and easy to use central heating. The shower is nice and hot after a long day in the fells. It would be a squeeze for 4 people but as a couple or family with children it’s perfect. We didn’t use the Wi-Fi so can’t comment on that, but hopefully you’re thinking of staying there as a holiday and not to work! Get out and enjoy the Lakes. We had a Saturday to Wednesday stay and absolutely loved it, we did so much and we could have done more. TIPS / NEED TO KNOW - Yes, the stairs up to the cottage are steep and not suitable for those who struggle with mobility - Bring a towel to lay on the floor for dirty shoes, there’s a shoe cupboard but limited room - You will need: logs, more toilet roll, washing up liquid, salt and pepper, cooking oil, milk - Tweedies is the best for food and drinks

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