Villas With Hot Tubs In Eskdale

Reviews

What our customers say about their holidays

• Jayne - Verified booking

  We are just back from staying at Squirrels Snug, White cross bay, and would like to raise a complaint.

  First of all, on arrival we made a complaint as the property had a vile stale drains smell. Complaint was acknowledged and somebody was supposed to attend. This did not happen. On Saturday we had a Customer service call to say is everything resolved. We advised no, and were told somebody would be with us within 30 minutes. NOBODY yet again attended the property. Smell remained and was disgusting, we feel from the ensuite bathroom. Surely your cleaners should have reported this ? This continued all weekend, and nobody attended the property. This is not satisfactory. The accommodation has many cobwebs, the lamp in the twin room was filthy, and down the sides of the curtains also, this is not acceptable standard for a property that costs so much for 3 nights. Sunday morning we woke to no heating or hot water so could not wash, and minus 2 temperatures, After calling several numbers we eventually had a call back and an engineer was sent. He was a very nice man and did fix the problem. However late afternoon we had the same issue, although this time we did have hot water. Security came to support and then the engineer came back to make sure were okay. Also please note, there are bulbs out in the lounge, there is a shower head in the main bathroom that does not fit to anything as it is broken too. Having stayed at various lodges here over the years we were very disappointed with the lack of support, and although when we spoke to someone, they seemed helpful, it was very often not delivered on. We have always been more than satisfied with the cleanliness and never had issues. The vile smell in the lodge was still not fixed when we left this morning, and nobody attended. We spent a small fortune on candles etc to try and mask the smell. Can you please review the issues and advise feedback at your earliest convenience. For a payment of £621 for 3 nights we would expect that this to be spotless and well maintained. We would expect a stress free holiday which this certainly wasn’t, and did not expect to spend so much time chasing numbers etc to try and get issues resolved. When on a Sunday morning you are all huddled around the electric fire in the lounge, freezing cold, of course it most definitely ruins your holiday, without the other issues. One additional point, you Market this property as having views across to the marina, this is NOT correct. Look forward to hearing from you.

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• Jennifer - Verified booking

  Had a fabulous stay in Squirrels Snug.

  (June 2021) Lounge was lovely clean and spacious with comfortable reclining sofas Kitchen was fully stocked with all pots,pans,cuttlery,trays etc, Oven and grill spotless Main Bedroom was spacious beautiful fresh clean bedding, bed on the soft side which was great for me but hubby found too soft but still slept soundly, lots of wardrobe space and a lovely dressing table with stool 2nd Bedroom quite small with small beds, perfect for children and young teenagers however a little bit too small for 2 adults. Fresh clean bedding and comfortable beds, ample wardrobe space with a small dresssing table Bathrooms (one ensuite) were compact yet had plenty of storage Oustide hot tub was fantastic once found out how to store lid, nice table and chairs with comfy padded cushions. Only a few things to consider there were hand marks on windows in the lounge and mirror which need attention when cleaning, few marks on walls inside Cabin which could possibly be covered by paint or a good clean to remove, ensuite could do with an update around the bath. Outside is very secluded which is great for privacy but is covered by lots of trees so constantly brushing up before using as lots of debris falling on the decking, hot tub, table and chairs. (Parasol for over hot tub but if sunny want a little bit of sun that can get through the trees) Only a few minutes from the lake which has lots of seating for picnics or reading. 5 minutes stroll to the main club on site (need to book for amenities in advance as limited availability which hopefully would change with any lifting of restrictions ie Gym and Swim there was also a cost of £8.95 per Adult and £5.95 per child for the duration of your stay which was good value for money. Food in club fresh and reasonably priced. Overall the cabin is in a lovely quiet part of the park, had everything and more what we needed for our family week away and would deffinatley recommend to anyone and would most certainly return :-).

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• Miss Cally Richardson - Verified booking

  We had a lovely stay at squirels snug.

  The location of white cross bay holiday park is ideal for exploring the lake district and the lodge its self is in a good position within the park. We were a group of 4 adults and I think realistically in terms of size the lodge is more suited to a family with small children or a couple. The master bedroom is a really good size with an en suite, the only criticism I have is that the mattress needs replacing as it is very uncomfortable. The living room is a good open plan space along with a well equipped kitchen. The outside space is a good size and you can easily sit outside to enjoy the park and theres the added bonus of a hot tub. I understand due to the fact that the lodge backs onto a wooded area that you are bound to get tree sap and leaves on the decking area but it could do with being cleaned before guests arrive as we had to give the table and chairs a good clean before we could use them and I think this would benefit the guests especially if they have nice weather and want to sit out. I think a few things could be improved on with the lodge facilities such as it being a pet friendly lodge but we weren't provided with a Hoover and had to ask for one from lake district lodge holidays customer service however I'm sure this will be rectified. Also we obviously wanted to leave the lodge clean and had to purchase a few cleaning products as none were provided this would be handy to have just to keep the lodge nice and clean during your stay and when you leave. Overall squirels snug is a pleasant holiday home in a great location and I would recommend it anyone looking at staying here, it's a modern pet friendly lodge which allowed us 2 dogs which is usually hard to find. What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Rydal Water near Grasmere

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• Phil - Verified booking

  The lodge was ok however the cleaning staff have let you down.

  I have taken pictures if you require them. I understand the lodge accepts dogs, we took ours, french bulldog. When we arrived we had to sweep the floor, it was full of long black dog hair. We swept up three times, all long black dog hair. There was cobwebs in the bedrooms and kitchen, lots of dust on the skirting board in the bathroom. Black mould around the windows in the bedroom, black mould on the back of the bedroom curtains, the bathroom door in the ensuite is filthy and water damaged, the ensuite drain needs looking at as it overflows. If I wanted to be really picky the blinds need cleaning. Had we known it was park of Park Dean we probably would not have booked as there was just two adults and no children. The restaurant was not very clean, the carpet hadn't been hooved the whole time we were there, 6 nights, we left a night early. The tables were sticky however three members of staff, Malcolm, Connor and Ellie were very nice and helpful. The ladies toilets had no hand soap in them for days, the gentleman's toilets were disgusting. We booked this as a chilled weekend because I have been through a year and a half of chemotherapy and my immune system is compromised, Park dean did not help in any way by being dirty!

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• Andrew - Verified booking

  I stayed at this property recently for a week with my parents and partner.

  Upon arriving it seemed like a nice little lodge and quite homely. However, the property had not been cleaned very well at all. There were pringles under the coffee table. The bathroom was full of dust around the skirting boards as well as behind the basin. There was dust on both headboards of the bed as well as alot of dust, food packaging and the odd biscuit under the sofa. The lights in the living area also had not been dusted. The filter for the fridge was red so had not been changed as well as it being dirty. When having a shower in the ensuite, the water leaked through the shower screen meaning we had to put towels on the floor all around it to try and stop the floor from flooding. The left hand door on the main does was also faulty, meaning it did not lock at the bottom so was not fully secure. We were all looking forward to our stay here as the photos and description sounded just what we wanted, however, we were rather disappointed considering checking in was 4pm so there was plenty of time to sort the property before we arrived. For the money we spent for this property we do feel we are out of pocket as this had alot of potential, yet due to the points above, let it down immensely.

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