Villas In Windermere

Reviews

What our customers say about their holidays

• Krupesh - Verified booking

  If there was below zero rating.

  I would give this. This was our first holiday after the birth of my son who is now 8 months. Our precious moments with him were ruined correcting the catalogue of failures in this house. Some of these are listed below. Upon arrival, the bathroom in which you cannot swing a cat was left unclean. There were skid marks in the toilet, brown fresh smudge marks the (size of two fingers) on side of the door, the sink had bits of someone’s mouths spit stuck on it Willis appeared to not have been cleaned for a while, the shower handle was sticky, the bathroom door handle did not lock and the toilet (the icing on the cake) had a huge crack in the ceramics the panel. Something which I’m led to believe the owner is aware of but has decided to not fix. The toilet crack leaks toilet water a very small drip leading to the bathroom floor (be it very slowly). My wife called lakelovers around 5pm (keys in safe place from 4pm) and various calls, messages and after number of hours wait, the bathroom is superficially cleaned. Our first precious moments with my child on his first holiday ruined. Our evening ruined. Same night, my wife decides to make my 8 months olds baby milk and make some porridge for him to eat. Noting this is a self catering house, the pan to warm his milk and make porridge is dirty with food being stuck on the edges. The utensils all have dried food stuck on sides which has been left uncleaned for weeks. This food had now started to darken, harden and had bits of dust catching onto the food which makes a beautiful view as one can imagine. Neither I nor my wife could cook that day, make food for our child or the day after. An issue again which was notified to the agent the same day of arrival who said they could not get someone out the whole of Sunday (noting it was around 5-6pm on Saturday when lake lovers were notified). Lakelovers offered to pay for two bottles of water (approx. £ 2.50) by way of reimbursement for our troubles. Now let’s move to the kettle - the kettle handle was sticky to a point that it could be mistaken for super glue. One would have to wear gloves to simply touch the kettle. Inside when opening the kettle we had mould like limescale built up over weeks on end of not cleaning. This being a hygiene issue could not be used to make milk for my child or be used to boil water. The Microwave plate - again with bits of food stuck to the plate. The oven, the hob and the fridge - well no surprises there, again same issue of uncleanliness. Now let’s move to the windows - these windows have issues with being opened and if you are to brave enough to cook then be warned the air from the food will remain in the house. There are no known fire safety measures. The sitting room carpet sheds and is quite sticky and smelly in places. Needs a deep clean. The room has a TV, but hopefully you can change the channel and watch TV as the button from the remote are falling off, they are just about intact. The sofa due to wear and tear could do with a replacement. The firmness of the sofa is lost and when you sit in, you will sink in. The cabinet door below the tv has no handles and does not close properly. The kitchen sink due to its design flaws, drips water to the cabinets and sides of your cleaned dishes every time you wash your dishes. Not a complaint but something you need to bear in mind. Now we move to the bedroom. The bedroom door will open one third of its full opening. Just enough for you to be able to go to your side and play to you to me with the baby and get into the bedroom. In the event of a fire, I hate to imagine how one would even get out, given such tight opening. Also just imagine if you are slightly overweight then good luck getting in. I guess it’s the owners way to discriminate against fat people. The room is just about big enough to allow for full opening, it’s just the layout of the room, so size isn’t the issue here. The bed - well. The woods underneath the bed keep falling in the middle of the night and these need to be adjusted for the mattress to then sit properly on. You need to do this once every few hours if you want a good night sleep. The size and depth of the bed mattress is the size and depth of your duvet, so if you want a good night sleep bring your own mattress. All of the above has been notified to lake lovers within the first two days of our stay. Whilst some issues like cleaning and parts of maintenance were resolved after spending days on end calling, emailing, sending pictures and then following up, some issues still remain outstanding after 7 days of stay. Note the cleaner has spare keys, and will enter the house without notifying you. This was a concern when my wife had just come out for a shower and was getting changed and the cleaner came unannounced to fix some of the above issues and used her own key to get into the property which we were staying in. Invasion of privacy I wonder. In summary, there are health & safety issues - crack in the toilet; bedroom door not closing; no fire safety equipment; windows not opening. There are health issues due to hygiene and cleanliness - kettle, microwave, oven, fridge, to name a few. There are ongoing maintenance issues such as bathroom door not locking, cabinet below tv stand, strengthening of bed base etc. There is a formal complaint in place and which I intend to request a full refund for. The quality of my stay was fully ruined. I would strongly recommend you stay clear from this property unless you want to learn on how not to let you holiday home. I hope the agent and owner take serious note of the issues as I have not ruled out taking legal action. There is photographic evidence of all the issues highlighted.

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• Krupesh - Verified booking

  If there was below zero rating.

  I would give this. This was our first holiday after the birth of my son who is now 8 months. Our precious moments with him were ruined correcting the catalogue of failures in this house. Some of these are listed below. Upon arrival, the bathroom in which you cannot swing a cat was left unclean. There were skid marks in the toilet, brown fresh smudge marks the (size of two fingers) on side of the door, the sink had bits of someone’s mouths spit stuck on it Willis appeared to not have been cleaned for a while, the shower handle was sticky, the bathroom door handle did not lock and the toilet (the icing on the cake) had a huge crack in the ceramics the panel. Something which I’m led to believe the owner is aware of but has decided to not fix. The toilet crack leaks toilet water a very small drip leading to the bathroom floor (be it very slowly). My wife called lakelovers around 5pm (keys in safe place from 4pm) and various calls, messages and after number of hours wait, the bathroom is superficially cleaned. Our first precious moments with my child on his first holiday ruined. Our evening ruined. Same night, my wife decides to make my 8 months olds baby milk and make some porridge for him to eat. Noting this is a self catering house, the pan to warm his milk and make porridge is dirty with food being stuck on the edges. The utensils all have dried food stuck on sides which has been left uncleaned for weeks. This food had now started to darken, harden and had bits of dust catching onto the food which makes a beautiful view as one can imagine. Neither I nor my wife could cook that day, make food for our child or the day after. An issue again which was notified to the agent the same day of arrival who said they could not get someone out the whole of Sunday (noting it was around 5-6pm on Saturday when lake lovers were notified). Lakelovers offered to pay for two bottles of water (approx. £ 2.50) by way of reimbursement for our troubles. Now let’s move to the kettle - the kettle handle was sticky to a point that it could be mistaken for super glue. One would have to wear gloves to simply touch the kettle. Inside when opening the kettle we had mould like limescale built up over weeks on end of not cleaning. This being a hygiene issue could not be used to make milk for my child or be used to boil water. The Microwave plate - again with bits of food stuck to the plate. The oven, the hob and the fridge - well no surprises there, again same issue of uncleanliness. Now let’s move to the windows - these windows have issues with being opened and if you are to brave enough to cook then be warned the air from the food will remain in the house. There are no known fire safety measures. The sitting room carpet sheds and is quite sticky and smelly in places. Needs a deep clean. The room has a TV, but hopefully you can change the channel and watch TV as the button from the remote are falling off, they are just about intact. The sofa due to wear and tear could do with a replacement. The firmness of the sofa is lost and when you sit in, you will sink in. The cabinet door below the tv has no handles and does not close properly. The kitchen sink due to its design flaws, drips water to the cabinets and sides of your cleaned dishes every time you wash your dishes. Not a complaint but something you need to bear in mind. Now we move to the bedroom. The bedroom door will open one third of its full opening. Just enough for you to be able to go to your side and play to you to me with the baby and get into the bedroom. In the event of a fire, I hate to imagine how one would even get out, given such tight opening. Also just imagine if you are slightly overweight then good luck getting in. I guess it’s the owners way to discriminate against fat people. The room is just about big enough to allow for full opening, it’s just the layout of the room, so size isn’t the issue here. The bed - well. The woods underneath the bed keep falling in the middle of the night and these need to be adjusted for the mattress to then sit properly on. You need to do this once every few hours if you want a good night sleep. The size and depth of the bed mattress is the size and depth of your duvet, so if you want a good night sleep bring your own mattress. All of the above has been notified to lake lovers within the first two days of our stay. Whilst some issues like cleaning and parts of maintenance were resolved after spending days on end calling, emailing, sending pictures and then following up, some issues still remain outstanding after 7 days of stay. Note the cleaner has spare keys, and will enter the house without notifying you. This was a concern when my wife had just come out for a shower and was getting changed and the cleaner came unannounced to fix some of the above issues and used her own key to get into the property which we were staying in. Invasion of privacy I wonder. In summary, there are health & safety issues - crack in the toilet; bedroom door not closing; no fire safety equipment; windows not opening. There are health issues due to hygiene and cleanliness - kettle, microwave, oven, fridge, to name a few. There are ongoing maintenance issues such as bathroom door not locking, cabinet below tv stand, strengthening of bed base etc. There is a formal complaint in place and which I intend to request a full refund for. The quality of my stay was fully ruined. I would strongly recommend you stay clear from this property unless you want to learn on how not to let you holiday home. I hope the agent and owner take serious note of the issues as I have not ruled out taking legal action. There is photographic evidence of all the issues highlighte

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• Stephen - Verified booking

  Lovely property with great views over the lake.

  The photos do not do this place justice. We arrived in the dark met by a long , fully lit up driveway, which has plenty of room for multiple cars. It's difficult to appreciate the size of this property until you're in front of it. The hallway with gallery landing above has a real wow factor upon entry. After a few minute's I was torn between thinking this house needed the decor modernising and loving the charm of it all as it was. •Kitchen was very well equipped, very clean, with good quality appliances •The living room is huge, with fantastic views of the lake, comfortable seating and a smart TV. Fully adjustable lighting and a lovely fireplace •The light on the rear patio didn't work but was rarely needed with such a fantastic frint facing balcony •The bedrooms are spacious and the beds really comfortable. The wardrobes need updating but we're functional. •We only used the downstairs shower, which was fine so cannot comment on the other two. •The property was immaculately clean and the heating set perfect for our needs, always warm after we returned from walks and days out. The only real downside to this property is also the reason for its biggest plus. Its built on a hill, above bowness, and whilst its just a 10 minute walk from the centre, it is a very steep uphill walk. We used the steps on the far side of the property, which are far easier to manage than the driveway. The views are well worth the effort though. My family really enjoyed the week and we would stay again in a heartbeat.

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• Amanda - Verified booking

  The shower was weak and it was either too hot or too cold.

  There was no way of washing up the pots, pans, plates etc because no sponge was provided or washing up liquid (I don’t see why we would have to fork out for that ourselves). The bed was so low and extremely uncomfortable, I couldn’t sleep very well for the whole time we were there and it made my sciatica worse. There was a painting on top of the bed which fell and almost smacked us in the face on our last night there. There was black bits all over the bed when we first arrived, the cupboard under the TV kept tipping forwards at the slightest touch, the TV remote was an absolute joke! Sticky keys, couldn’t change the volume, was a massive hassle to even put it on the normal TV setting. The fridge was also tipping forwards at the slightest touch. The sink was shambles. The hot water took forever to reach it, and it was a pathetic weak stream! Just like the shower but worse! Parking was shambles but that was fully expected. The upstairs neighbours LOVE to listen to the TV at max volume at 1am which made for a really restless night. Would not recommend and will not be staying again. I’ll be seeking some sort of compensation for a chaotic and awful stay. Forgot to mention the signal is awful and there is no WiFi (no WiFi is clearly stated on the ad), but if you’re after 4G/5G usage - forget it.

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• Ronald - Verified booking

  Tanna Hill; is lovely it has everything you need for a comfortable stay the beds are super comfy.

  Washing machine , dryer and fridge freezer are in the garage part. If like us you have dogs there is a small bit of grass to the side and back of the house for a quick toilet. At the top l/h corner is enough room to get through to a gate follow the path up to post tor for a great view and lots of room for your dogs to run around freely, The view from the front overlooking lake Windermere is fantastic and with ample seating if you get a nice day for sitting outside on the terrace its a lovely chilled out spot for a late evening. My only issue was with Sykes cottages. Their online massaging via email or Whatsapp is dreadful little to no response and the online form doesn't have a category for other. I eventually found a way to speak to someone using 01244356666 and then option 6 and you can speak directly to a human as the other options just gives you a recorded message and then cuts you off. I have booked with Sykes a few times and before this scheme was introduced I was able to use the number they had online so my advice change it back. Finally its on a steep hill and it will get your heart pumping but its worth it as you wont be disappointed would defo return.

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