Villas In Cumbria

Reviews

What our customers say about their holidays

• Graham - Verified booking

  This is a first for us we have always been very satisfied with our previous bookings with sykes, however on this occasion, we were dissatisfied with the misleading description of the property.

  The location very good but the property would not be our first choice of booking due to having a young dog who is still in training, there was no mention of stairs & upstairs bedrooms, leather furniture is not practical with a young dog and the enclosed patio was misleading as it gives the impression that it's behind or adjacent to the property & it is not, the property photos does not reflect the actual cottage we were staying in, in fact the photos appear to be of the next door property which is attached to another 3 cottages, there is also a request on the back of the main door no dogs allowed in the bedrooms but it is open plan & no provision for the dog to NOT go upstairs ,( i.e stair gate ) we had to block the stairway with chairs to avoid him following us into the bedrooms which may have caused some disturbance for neighbours as he is only 1 year old and has a loud voice. Some of the kitchenware was not to the usual standard of previous sykes bookings, acceptable, however previously we overpacked, in this case we underpacked. We do not normally complete your customers surveys as our previous bookings have always been satisfactory, but we felt it necessary to voice our opinion on this property, we have to stress the property itself would be ideal for a couple however our booking priorities are for our dog which means back yard/garden enclosed area where he can have toilet breaks without having to put a leader on him and walking him outside late at night and early morning, we believed the patio would give us this provision, the stairs are a no go as its very impractical for a young dog, no means to stop him adventuring upstairs, it was very difficult trying to keep him down on the first couple of nights, it was a lovely cottage but we felt a little mislead and disappointed Previous skyes bookings have fulfilled our expectations but on this occasion, unfortunately we didn't feel we could relax as much as we had hoped

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• Sylvia Frances - Verified booking

  The cottage was absolutely lovely apart from two things.

  1 1/2 toilet rolls do not last a week! Can't there be some spares in the hall cupboard? I too find that duvets are far too hot for the summer months and therefore always take our own 4.5 tog one, as well as an extension lead as the sockets are never in the right place for hair dryers and mirrors. We were quite horrified, when we took off the quilt cover to find the duvet extremely marked and soiled. A complete clean or a new one would be appropriate and we were glad we did not have to use it! We had been told by Sykes that all bedding,towels, tea towels , oven gloves, cushions, books and leaflets would be removed so we brought all our own only to find that everything was present. We did hang onto the phone for two sets of one hour which, incidentally cost me £2.70 to try and get to tell the owner that we were bringing our own things but they refused to giver me any contact details. In fact, they refused to speak to me because they had messed our booking up with that of our daughters and had (and still have) got our name wrong and put both cottages in our daughter's name I had to get my daughter on the mobile on speaker so she could shout at them to speak to me! Whilst I was hanging on to the phone for al that length of time I looked on their site and if you clicked on "book this" it said sorry this was not available - this added to our stress as we thought they had gone bust! You still have my booking under the wrong name! I have not placed this report earlier as my daughter was in her cottage and I didn;t want anything else to go wrong. We all know the problems you have had with Covid but I think Sykes have handled it very badly and will think very carefully whether I book through them again. I certainly would book the cottage again but possibly not through Sykes.

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• Karen - Verified booking

  I stayed at the property with my husband and small dog.

  The property was perfectly situated to get around the Lake District and it had a beautiful country view. Although the property had two bedrooms it was very compact I would say that it is not suitable for four adults, maybe two adults and two children. The sofa wasn’t very comfortable and there was only one other armchair so if you were having an evening in there would be three people squashed on the sofa and one on the chair. The TV was small and the remote control had lost the battery cover so you had to hold the batteries in when you wanted to change channels. There were a couple of issues the shower worked for the first morning but then ran cold this was reported but didn’t get fixed we had to report it again after which it was rectified. The other problems were that the extractor fan over the cooker wasn’t working the on off switch was completely missing this was reported but never fixed. The radiator in the downstairs bathroom didn’t work, this was reported but never fixed. The thermostat on the radiator in the upstairs toilet didn’t switch the radiator off and it remained on full blast the toilet was like a sauna, this was reported it was turned off when the shower was fixed but it only lasted for one day and the rest of our stay blasted out at full blast and couldn’t be switched off. There was an area on the kitchen work surface that the Formica had blown and the mdf underneath was visible. The work surface needs to be replaced. This cottage was very pretty but is in need of some repairs and refurbishment. If you have a dog there isn’t an enclosed space to let them out for a wee every time your dog needs to go out you have to put it on its lead and take it out.

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• Jason - Verified booking

  The pictures and description of the cottage sounded lovely but when we got there it was even better than we expected.

  Lovely clean cottage equipped with everything we needed. Very comfortable beds which is really important to me! The location is truly stunning. The shared outside space is beautiful with fabulous views over rolling hills, and a river at the bottom of the garden. I felt I had come to my heaven! I spent hours sitting reading in the garden soaking up the views, sounds and general peaceful ambiance of the place. The neighbours were lovely and friendly and gave us some good advice about the locality. The pub almost next door was also great with pleasant staff and tasty food. Plenty of beautiful walks in the locality so we hardly had to drive out except to get groceries. The host was also lovely and couldn’t have been more helpful and accommodating. I would definitely book this cottage again. We had one of the best holidays here…I’m missing it already!

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• Paul - Verified booking

  Lovely cosy cottage in a small tranquil village, a little off the beaten track.

  Found we were able to park outside quite easily even when we had been out all day. Bev the cottage owner does not live locally but is on hand to talk to if needed and is more than willing to help which is good for peace of mind. All you need is there in the cottage and any additional info easy to find. Sound of the river behind the cottage is lovely and plenty to do around the south lakes. Loads of walks locally and more if you want to travel the area. Pub couple doors away recently refurbed, good food, nice owners, also one up the hill, great beer and food a little different, with interesting workshops with cafe, well worth 5 minute walk. Shops more of a trek for supplies but as a whole we had a great time in this cottage and would certainly return again.

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